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Jerry's Toyota - Service Center

Baltimore, MD

4.2
273 Reviews

273 Reviews of Jerry's Toyota - Service Center

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April 02, 2024

I complained about something rattling in the front of my car. Jeff Morton's mechanic found the cause. Worn out anti-swaybar joints. Replaced and fixed in 1 day. A video of the worn out parts and checking my More

by Vaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Jerry's Toyota responded

It’s our pleasure to serve you! Thank you for choosing Jerry’s and providing a wonderful review of your experience with us!

March 30, 2024

Excellent — much more organized than in the past. My car was ready on time and I was notified, w an text also on time. More

by Lposten53linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keon Lambert
Apr 01, 2024 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for providing a wonderful review of your experience with us!

March 23, 2024

We had a 11:15am appointment. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. More

by annebrot ticked off
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph fo
Mar 25, 2024 -

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter.

March 16, 2024

The service department was friendly and efficient. They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished i More

by Jimcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Mar 20, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us! We look forward to working with you on your vehicle's next visit!

March 07, 2024

This dealership service department is very professional in assessing the problems thoroughly and fixing them. More

by cmorris1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively!

March 06, 2024

Lengthy unnecessary wait. Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob w More

by None
Recommend Dealer
No
Employees Worked With
Jeffrey Morton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter. If you want to discuss your experience further, please call our Service Director Jessica Montoya at 410-661-5700.

February 22, 2024

Had 2pm appointment. .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied ye More

by Patches0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize your visit was a Less than stellar one and will provide your review to our management team for their attention. If you would like to discuss your experience further, please email our Service Director at jmontoya@jerrysautogroup.com or call 410-661-5700.

February 22, 2024

Heather and Ryan were so helpful. I was in and out in no time. Always treated great when I’m there. More

by Lynnie040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Jerry's Toyota responded

It’s our pleasure to serve you! Thank you for providing feedback on your experience with our staff!

February 18, 2024

The service is always been good for me at Jerry's Toyota everytime I have to have my car service More

by Tony.hammock61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Walton
Feb 19, 2024 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you!

February 15, 2024

Travis, my service advisor, was very professional. He got me in/out in approximately 1.5 hours. More

by TDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Feb 19, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us!

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