Jim Burke Ford/Lincoln

My experience was awesome! My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me. My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me. More

Lack of training & knowledge of service requirements. We brought our vehicle to the fast lane for service (Oil change, filter & tire rotation) on 11/08/2017. Service writer looked up out info and didn't We brought our vehicle to the fast lane for service (Oil change, filter & tire rotation) on 11/08/2017. Service writer looked up out info and didn't notice we had the extended service plan so tried to charge us for the oil change. The tires were not rotated as was indicated on the receipt. I had to return to the dealership at a later date and told her the tires were not rotated. She looked up my info and stated that they were. After showing her the receipt that showed they weren't, she said they would rotate them. She offered several lies as to why they weren't rotated blaming my Wife for one then admitting she didn't know we had the extended service. I asked what pattern they used to rotate on my veh. She stated front straight back and rear straight forward. I told her that was wrong. She said, we'll do it anyway you want. She went to get the service mgr but returned with the assistant mgr. I asked him the same question and his reply was the same. I told him the owner's manual indicated different. He stated, "That's the way we've done it ever since I've been here for 23 years". Ford service personnel supposedly receive certification for training on the proper methods of their vehicle service which I believe is continual. They proudly show off the certificates at the dealership. How could an assistant service mgr and service writer not be knowledgeable as to the correct rotation pattern which is front tires straight back and the rears crossed to the front. This doesn't apply to tires that are designed as directional which mine are not. I can only imagine how many customers have unknowingly received poor service repairs from this center either due to ignorance or shoddy work. If you need service done to your vehicle, I'd recommend having it done at another dealership that has a higher service standard or take your chances of getting it done right. More