Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Click Nissan
Tucson, AZ
45 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
45 Reviews of Jim Click Nissan
October 05, 2022
I wouldn’t recommend anybody do business with these people. They will not provide honest customer service. If you see this go read the google reviews. If that isn’t enough look up the BBB reviews. Unbe people. They will not provide honest customer service. If you see this go read the google reviews. If that isn’t enough look up the BBB reviews. Unbelievable. They sell a maint for life thing that is a total 1000 dollar sham. They do not have the capacity to provide the service to all their customers in a timely manner. Vanessa (if she’s not on vacation) is snarky and unhelpful, uninformed and basically just no help like I said. Scott the “manager” is more fit to manage a daycare, which he isn’t far from doing with the ‘young and dumb’ vibe they have at his location. Save yourself the headache and take your money somewhere else. If you do buy a car mark my words they will push a survey down your throat and literally give you a cheat cheat with the answers they want you to give. More
by rogandrews
Employees Worked With
Vanessa Pain
Helpful September 11, 2022
Clicking and popping in the front end of my brand new nissan altima, and broken weld on the passenger door. Nissan had it for 1 day shy if a month. Pick up the car and they put some sort of caulking in t nissan altima, and broken weld on the passenger door. Nissan had it for 1 day shy if a month. Pick up the car and they put some sort of caulking in the hole and painted it and the front end is just as bad. Found the tenting is bubbled on all back windows. They couldn't find the keys so I suggested maybe they look in the car..that is where they were found. Shane Criat the manager is VERY unprofessional and tried to intimidate me over the phone by bringing up the fact that he knew I had called nissan corporate and that he had read both of my reviews. I do not get intimidated and will be getting the issues resolved at another Nissan AND filing a complaint against him and the so called collision manager at Jim click auto mall More
by meilindagarcia
Employees Worked With
Shane Crist
August 18, 2022
I have been going there since 2005 with every nissan I bought, but something has changed. No more smiles or greetings, they act like they hate their job and the people that come in. All the time I have g bought, but something has changed. No more smiles or greetings, they act like they hate their job and the people that come in. All the time I have gone I never had a problem until now. I left and had to come back because it was obvious they never checked my tires. also charging $67.00 in labor to replace my cabin filter? REALLY!!! I am really in doubt now if my car was even checked. Free oil change is not worth the headache, won't be back and next car will be other than Nissan. More
by ljmelser
Employees Worked With
service dept employees
April 21, 2022
I own a 2013 Nissan Leaf. I love the car but I do not like the attitudes of the dealership in their parts, service, or sales departments so I won't be returning for services I love the car but I do not like the attitudes of the dealership in their parts, service, or sales departments so I won't be returning for services nor a new car when its time! More
by dpryor41
Employees Worked With
Jesus, Kyle, Scott
April 20, 2021
I stopped going here for service, and I have three Nissans, because the service personnel are so arrogant and condescending (they talk to you as if you were a child). After years of not going I took a Nissans, because the service personnel are so arrogant and condescending (they talk to you as if you were a child). After years of not going I took a car for minor paint and damage repair, the individual at the collision center (Jeff) reconfirmed the arrogance and elitist attitude of this Agency. I will never return. More
by Raglandaz
Employees Worked With
Jeff
August 30, 2020
I have a 2016 Nissan Altima. Transmission broke and we took it to the dealership cause it had warranty. Few months later it broke again and I had to pay $3000 dlls cause the warranty expired. The place to took it to the dealership cause it had warranty. Few months later it broke again and I had to pay $3000 dlls cause the warranty expired. The place told us that the transmission was in poor condition, the dealership never touched it, no maintenance at all. So is this what maintenance is for? Will never go back to Jim click. More
by lo
Employees Worked With
Alex Pflug
July 28, 2020
Service Price Gouging Had a Check Engine Light on my Nissan Sentra. Service department called with a $2K estimate to replace Cat ($1700) and Air Intake Hose ($300). About h Had a Check Engine Light on my Nissan Sentra. Service department called with a $2K estimate to replace Cat ($1700) and Air Intake Hose ($300). About had a stroke! Called another shop and was quoted $420. Took it to them. They called me 3-hours later, "It's ready to be picked up." The bill was $415, including tax. What makes the dealer think their work is worth and extra $1600? This was my first experience with Jim Click Nissan since I've only been in town a year. It will be my last. More
by rowdyrod59
Employees Worked With
Jeremy
April 16, 2020
Shady Trade-Ins We did our research prior to going in knowing the value of our vehicle. They priced our trade in over 5k less than POOR value of the car which we were We did our research prior to going in knowing the value of our vehicle. They priced our trade in over 5k less than POOR value of the car which we weren't remotely near. (Our car had no cosmetic or mechanical damage and it was less than 30k miles for a 2014 ..so 6 year old car). When questioned we were told it had to be lower because of the "Arizona Manual Transmission Law" where they tax a manual transmission. Which is literally a lie. There is no such law. We went to Toyota and without question they gave us a trade in over 15k more than what they told us they could do here!! I always loved Nissan, but stay the xxxx away from here. The shadiness they do here is the equivalent of something I would expect from a used car dealership, not when I'm buying a brand new vehicle. More
by Emissa
Employees Worked With
JOHN DISCORFANO
February 18, 2020
very shady sales practices they rob you blind and you dont even know it EXAMINE YOUR PAPERWORK before you sign and you will see the thousands of dollars they add on to your price of the car dont come her dont even know it EXAMINE YOUR PAPERWORK before you sign and you will see the thousands of dollars they add on to your price of the car dont come here or to any jim click dealership for that matter ... More
by m
Employees Worked With
kyle
December 04, 2019
We were referred to this stealership by Costco for a cash purchase of a 2020 Rouge. Jim Click emailed me back right away to offer a $50 gift card just to come in and promised to give us the best price. They purchase of a 2020 Rouge. Jim Click emailed me back right away to offer a $50 gift card just to come in and promised to give us the best price. They scanned our licenses when we got there and we worked with a really nice guy Ralph and did two test drives and sat down to talk numbers. Numbers weren't anywhere near "best price" so we gave all our info again for the gift card and follow up and the salesman Ralph promised to get us a better price and get back to us. The next day we went to a different dealer and got a $2100 better cash price on same exact VIN car. I emailed Ralph this quote to match or beat and he responded with a new quote that was actually higher than his original high one? I emailed him back saying I think there was some mistake that offer was higher not lower and then never ever heard back. Whatever. We bought from the better priced dealer 2 days later, no issues. Fast forward a week, no info on that $50 gift card. I text and emailed Ralph asking for status, no response. So the next day I call the dealership and ask about my gift card, they say they will forward the request to the sales manager. 5 min later I get a call from Ralph, not happy I went over his head wanting my gift card. He claims I never gave him info or text or called or ever gave him a chance to beat the other deal. Then after I offered proof of calls and texts he said he didn't submit the gift card because we never gave info, even though we gave it twice. Total xx. I called the sales manager back and they seemed to side with him. Avoid this dealership at all cost! More
by Tony V
Employees Worked With
Ralph, Jimmy
