Jim Coleman Infiniti

Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
THey have no problem wasting my time for hours. Doing what they want and not what I have asked. My time is much to valuable to play these games.

The salesperson made me an appt to replace the mirror and cut me a new key. I waited 2 hours, they told me he didn't have the key, and he just snapped the mirror back in. Why did I even come in? Didn't they read the ticket.

I pushed the mirror in 4 times, it needed to be replaced. No apologies, they seemed to think it was ok for me to spend the day there and to leave with nothing.

I had to come back and have the mirror replaced. I have much better things to do.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
I don't even know where to start.

- The car they tried to sell me had the wrong options, and was the wrong price
- The mileage overage charge was way over the top. Then IFS billed me also. JC never paid them.
- They treated me like crap. No respect!
- 'After the sale' issues where handled worse than pre-sales
- General Manager & Sales Manager didn't care either. Couldn't even return my calls.
- I felt like I was at a Ford dealership.

I would NEVER buy a car from these crooks again!

PLEASE learn from my experience and the other ratings

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jim Coleman Infiniti:
Aaron was very helpful and understanding in getting me in and having the vehicle ready that day. The mechanic Charles was kind enough to explain what was done. This is the best Infiniti dealer personnel, but I think the facility needs a facelift!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
We bought our 2 infinitis at Jim Coleman and had nothing but great expereinces with sales and service until about 3 years ago. I have had at least three experiences where I have brought one of the two cars in for service and they have forgotten to work on something (and then when confronted, I am told "parts need to be ordered")...still waiting for the parts to arrive!
Today was the last straw. We brought in the 1999 Q45 with 72000 miles in for maintenance and we left with a car with no lights in the dashboard. Not only was nothing said when the car was being delivered, it wasn't noticed until we were driving home in a major snowstorm and turned the lights on! So, after calling (and of course leaving a message) we were told to turn around and come back!
I had to call the service manager to make arrangements for them to DELIVER a loaner, pick up the car they damaged and repair the work they created. The service manager is fabulous (but I should know who he is)
We will NOT be bringing the car back to them for service ever again.
Oh, by the way, I sold my 2002 QX4 because they couldn't get a repair right after being in and out the of shop from August to January and I got tired of not feeling safe in the car when driving. I drive a different car now

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
I called the Jim Coleman Infiniti Service Department on 25 July 2007 to find out how to deal with a mechanical issue. I discussed the required repairs (replacement of clutch, pressure plate and timing wheel) with Choon Lee (Service Manager), which he implied were due to my inability to drive a manual transmission, and even went so far as to suggest that I may not have the adequete funds to repair my car. The clutch was worn out at 17,000 miles, which I was arguing should be covered under the warranty. I expected a much higher level of service from Jim Coleman Infiniti, and I am quite disappointed with the manner in which I was addressed during my first experience with their Service Department. I was so disheartened by Mr. Lee’s deprecating remarks, assumptions, and arrogant attitude in what is supposed to be a customer oriented environment, that requested a different Service Manager for future visits.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
PLEASE READ THESE COMMENTS VERY CAREFULLY!!!

My G35 was stolen from this dealership when I brought it in to get some work done! The dealership wasn't really apologetic and not helpful at all when it came to the insurance process (If I didn't do the leg work, nothing would have happened). It was almost like they just wanted to sweep this entire incident under the rug and forget about it! They would not reimburse me for any of my personnel belongings that were in the car at the time after several complaints to upper management. To make things worse, when the insurance was finally settled and I was ready to purchase a new car, I was expecting a great deal, but that wasn't the case. It was like they didn't care about what happened and wanted me to just GO WAWAY! I think I handled this situation very well, never threatening legal actions of going to the media, but I felt they didn’t treat me with the same respect. Do not get your car serviced at this dealership, I think my car being stolen was an inside job and who knows, this could happen to you (4 months of headaches). Oh, I forgot to mention, the reason my car was in the shop when it was stolen was because they were trying to fix the same issue (flashing lights/loss of power to A/C and radio) for the 4th time! If they fixed it the first time, this wouldn't have happened (at least not to me)! Consider yourself warned!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
This is the worst dealership I have ever delt with!!! I should never have bought my G35 from them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
Just called with a problem on my brand new 2007 Infiniti G35x. The first question the service agent asked was "Did you buy it here?" When I gave the name of the local dealer I bought it from, he recommended that I call them. He said the earliest he can look at my car would be next week -- even for a simple diagnostic!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
Worst purchase experience I've ever had. Not only were they mean and rude, when I had to come back later to sign the papers for the car loan, they kept me sitting in the waiting room for nearly 5 hours, hoping that i'd "drop the deal" and leave. Not my fault they made a mistake on their pricing and I got the car for a below market price. Honestly, I have never, ever been treated so mean or rudely by anyone, anywhere. And I've probably by now told 100 people about my horrible experience there. The only decent person I dealt with was the loan person/finance guy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Infiniti:
THey sold me a 2005 Infinit G35 x (with AWD) on May 10, 2005 saying it was a used car but with no history of any accidents and that it came with its original manufacturer's warranty for $34K. It came with the premium package C and Navigation system, and wood trim - the works. I drive the car on the highway on May 12-14th and notice that the steering wheel vibrateed at speeds over 70 mph. ALso noticed that the undercarriage made noises from time to time. So I immediately called the sales person (Harry Putnam) and told him that I would bring in the car on May 15th (Monday) so they could fix the problem. They were nice enough to provide me with a loner car. Then on May 18th, I get a call from the Manager, Andrew Schulz saying that they found that when they ran a history report on this car they found that it has had an accident. ALso he mentioned that thaey had purchased this car from a dealership in north Carolina. He then offered to refund me back all my money (down payment and maintanence plan, Lojack option, etc.) for which I had written them a check. Has this type of thing ever happend to any one out there???? Unbelieveable!!!

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