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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,353 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,353 reviews
February 08, 2020
Beat service around! I used to Fred getting my car worked on, but everyone at Jim Ellis Buford really cater to the customer making sure we are happy! on, but everyone at Jim Ellis Buford really cater to the customer making sure we are happy! More
by agchapman20
Verified CustomerEmployees Worked With
Sean Garrett
February 07, 2020
15 mile Service Fast, Polite, On time and done correctly. I will return. The car was clean and all the work done as I asked and was very fast. Fast, Polite, On time and done correctly. I will return. The car was clean and all the work done as I asked and was very fast. More
by ragsdar
Employees Worked With
Ron Gay
February 06, 2020
I had a coupon for an oil change, tire rotation, and 27 point vehicle inspection. I didn't realize til I was back at home and looked better at the receipt that the vehicle Inspection wasn't done. point vehicle inspection. I didn't realize til I was back at home and looked better at the receipt that the vehicle Inspection wasn't done. More
by SARGE_CG
Employees Worked With
Sean Garrett
February 04, 2020
Good transaction on my purchase. Great people. I was always told the truth, not just what a customer wants to hear. That honesty goes a long way for a potential buyer. Great people. I was always told the truth, not just what a customer wants to hear. That honesty goes a long way for a potential buyer. More
by WFCHERRY
Employees Worked With
Dee Hong, Jason Hoychick, Perry Mallory
February 04, 2020
Ticketing policy at odds with customer service Service not incomplete due to backordered part - but "had to close ticket", which also forced me to pay a $100 warranty deductible before service had Service not incomplete due to backordered part - but "had to close ticket", which also forced me to pay a $100 warranty deductible before service had even begun. It's probably not a coincidence that this happened on the last day of the month - likely to meet some internal quota. More
by a
Employees Worked With
David Gonzalez
February 04, 2020
Service visit Tom was great - was able to make sure change in my service request was doable which saves us another trip . Appreciated customer service and attention Tom was great - was able to make sure change in my service request was doable which saves us another trip . Appreciated customer service and attention to detail when explaining the service to me. More
by CNEWOB
Employees Worked With
Tom Lyden
February 03, 2020
Tom in the service department is the best. He took care of my vehicle like it was his own. My vehicle needed tires and he was able to price match any of the big box stores. This was super convenient beca of my vehicle like it was his own. My vehicle needed tires and he was able to price match any of the big box stores. This was super convenient because I could get tires and oil change at the same time saving me time in the long run! I will alway be a loyal customer as long as I keep getting great service. More
by K9COP563
Employees Worked With
Tom Lyden
February 03, 2020
Service Tom was very informative, kept me informed as I waited and gave clear instructions. I came in for an oil change and tire rotation. It was discovered Tom was very informative, kept me informed as I waited and gave clear instructions. I came in for an oil change and tire rotation. It was discovered that the key to unlock the tires was missing. Tom took care of this unexpected problem and had me ready to leave in the appointed time. More
by BURDETTE
Employees Worked With
Tom Lyden
February 03, 2020
Purchase of new car Left with the car I wanted...took a while but we worked it out. Everyone was helpful and willing to negotiate to find what I needed. Left with the car I wanted...took a while but we worked it out. Everyone was helpful and willing to negotiate to find what I needed. More
by TREZA.L.BROOMS-JOHNSON
Employees Worked With
Steve Eason, Jason Hoychick
