"Service Done With The Spirit of Excellence!!!!"
My spouse was in need of a new truck. His 1996 Nissan Truck was beyond repair and was requiring a tremendous amount of work. He has always dreamed of owning a Silverado Z71 for the last 14 years. We met Mike Champness several years ago at our daughter's school. He was so friendly and he told my husband that he worked for Jim Ellis. Encouraged him to call if he ever decided upon getting a new truck. My husband reached out to Mike and he went above and beyond with advise and suggestions for purchasing a Z71. He was very helpful and prompt in returning phone calls and emails. We were able to compare costs with other dealerships and none could meet the expectations from Jim Ellis. We met with Mike on Saturday March 18, 2017 to purchase our new truck. He was very patient, informative, and thorough with orientation to our new truck. We couldn't have asked for a better experience and we are so glad that Mike helped to make my husband's dream come true.
"BEST DEALERSHIP EVER!"
We've bought 5 cars for the family from this dealership over the course of 6 years. It was such a smooth transaction and awesome experience. Everyone we dealt with was knowledgeable and professional. I'd definitely buy from them again.
"Bait and Switch"
- Michael M
My father talked online to a Salesman about a Lexus SUV. They told us it was available that day. He called on his way and of course the salesman did not pick up. When he got to the dealer they brought him in and some other salesman told him the car was already sold. He told them he just spoke with the salesman a couple hours ago online and he said it was available. Then they told him they were doing the paper work and that they "had other cars"...basically they used a good deal to try and lure people into their dealership under false pretenses and try to sell them other cars. Such a joke, The reason why they lose out to carmax....definitely one of the worst experiences as a purchaser I can say I have ever heard.