Jim Ellis Chevrolet - Service Center

A proper customer care& My diagnostic repair was taking longer than expected. My service advisor, Ramon Waldemariam, who was very helpful and caring to my needs, wanted me t My diagnostic repair was taking longer than expected. My service advisor, Ramon Waldemariam, who was very helpful and caring to my needs, wanted me to be fully satisfied and escalated my case to her manager, Brandon Colon. Brandon made sure that my case received the attention it needed, and did not hesitate to accommodate me with a loaner vehicle, and personally saw that my car be handled properly. That, to me was a proper customer care! As a manager and advisor, both Ramon and Brandon, did not hesitate to make sure that I, the customer, was very satisfied with their service; and I was. More

Excellent customer service, repairs completed in a timely manner. Great service by Vladimir Lou D Randy escorted me around to look at about 20 certified customer service, repairs completed in a timely manner. Great service by Vladimir Lou D Randy escorted me around to look at about 20 certified cars. Still looking for what I am looking for. More

Mcioil Very professional and efficient. Customer service was great. I was even able to complete my work in a very nice environment. Great job entire team. Very professional and efficient. Customer service was great. I was even able to complete my work in a very nice environment. Great job entire team. More

Gets the job done. If you go early in the morning and you are dedicated to get the car checked, you may need to leave it the whole day in order to get it checked without If you go early in the morning and you are dedicated to get the car checked, you may need to leave it the whole day in order to get it checked without an appointment, I had a check engine light and got the car there, it seemed like an issue of the manifold and was covered by warranty so I didn't had to pay for it. After a couple of days one of the ducts just popped out since the clamp was not tighten, it was just over it so after driving it for 2-3 days, it sounded like a balloon popping and car was not able to accelerate properly, after getting home I just opened the hood and it was easy to connect and tighten, I know issues like this may affect someone but it was easy enough and they replaced the part without charge so I am ok with the service. More

Great Awesome experience Great people very nice fast efficient and did everything we needed will definitely come back again when I'm in the area thank you Awesome experience Great people very nice fast efficient and did everything we needed will definitely come back again when I'm in the area thank you More

Service for my Corvette rattle I had a minor rattle in my dashboard after a recent unfortunate collision. The original collision center could not find the cause so I brought it to I had a minor rattle in my dashboard after a recent unfortunate collision. The original collision center could not find the cause so I brought it to Brandon Colón and his team at Jim Ellis. After carefully driving the car to multiple different road areas, they were able to determine the source of the noise and fixed it promptly. Even though the rattle is technically cosmetic, it was driving me crazy. Now I can enjoy my Stingray once again! tyanks Brandon! More

Great service all the way around! I brought my Chevy Tahoe here for what I, and the dealership thought would be simple maintenance. A day after dropping my car off, my service rep call I brought my Chevy Tahoe here for what I, and the dealership thought would be simple maintenance. A day after dropping my car off, my service rep called and provided me a estimate. The dealership ended up having some once in a life time issues with my car and repairs took longer then any one, included the shop foreman working on my car wanted. Brandon the service manager assured me it would be handled and only asked for my patience while they worked to solve the issue. Sure enough on the fourth day I got a call saying my truck was ready to go! I went to pick it up, and was able to pay my balance on my phone securely online which was very convenient. Brandon even had it washed for me! Thank you so much for your help and getting the truck working right. Matthew More

Excellent job. I brought my car in for some preventive maintenance, As always the work was done efficiently and quickly. I was satisfied with the service given. I brought my car in for some preventive maintenance, As always the work was done efficiently and quickly. I was satisfied with the service given. More

Repair experience I've had to take the car in repeatedly - very frustrating experience. Service rep was nice, but I felt like the service team overall gave me the runar I've had to take the car in repeatedly - very frustrating experience. Service rep was nice, but I felt like the service team overall gave me the runaround in regard for what was needed. More