My Review Of Jim Ellis Hyundai:
Last week I finally admitted to myself that I needed a new car. My 1999 Ford Taurus was no longer a reliable vehicle for me. I began the search for a new car, and decided that what I really wanted was a Hyundai Santa Fe. Through my research, I learned about Tuscons and thought that would be a more financially available option for me. I'm a teacher and a single mom to a 4 year old little girl. I HAD to choose something safe, that came with a good warranty (remember, that reliablity issue is what started this search.) AND a price that I could afford. Hyundai was at the TOP of the list, but I researched other similar crossovers just in case.... I called Jim Ellis on Tuesday morning and made an appointment to meet with Don Wood on Wednesday morning. I expected to car shop at several dealerships, and I investigated other vehicles at other dealerships, but somehow I never got around to making those appointments to meet with their sales people... I think it was a sign.
On Wed, I had the great pleasure of meeting Mr. Wood. I explained to him my priorities, and he explained to me his "Right Needs. Right car. Right price." and he assured me that we would find the car together. He looked at some of the options that weren't hyundais that I was exploring in my research. He printed out for me a side by side comparison of the vehicles against Hyundai. I had to admit, that his facts were true to my own findings, so he didn't spin any facts! I loved the fact that he was very knowledgable, and in his explanations, he was never pushy. We both agreed that I would drive a Tuscon. As it turned out during the test drive, the Tuscon was not the car for me. I didn't love it. I was shocked at my own response to the vehicle. I was sure that I was going to love it, but it just felt to light for me and while the steering was a breeze, I have been driving a heavy Taurus with NO power steering, so I needed something a little different. I felt a bit dejected as we approached the dealership and parked the Tuscon back in it's spot. I told him honestly that I didn't love it, and that I really didn't like the color of that particular car (super blue sparkle) even though it was pretty, it wasn't for me. Mr. Wood didn't even bat an eyelash, he assured me that I needn't worry, that we'd just go back and talk it out again, but that there were no 2012 Santa Fes on the lot, so we'd need to discuss something else. As we walked back into the building he stopped, "LOOK! It's a Santa Fe! It hasn't been out here long, it doesn't even have a sticker on it yet!" I perked up, the color wasn't black or white, but it was close! (pacific blue pearl) I was interested in test driving THIS one! Don got the keys, we drove it, and when it was over I was able to say, "I like this one." Now he had discovered MY needs... found me THE RIGHT car... and then it was on to the price. Don couldn't do all the negotiating with me since my budget required some tailoring that was outside of the norm. Don introduced me to Jason Reeves a finance manager. Jason and Don and I negotiated for about 2 hours. We finally got it right. The Right Car AT THE RIGHT PRICE! Because I had my father co-signing with me, we couldn't do the paperwork until Thursday, but Don and Jason let me take the Santa Fe as a loaner car and allowed me to return with my father Thursday afternoon to make it official. In total, the Jim Ellis team spent 9 hours total with me in 2 days. This may sound excessive to some, but I assure you, not one moment did I feel pushed or like I was being used to tricked. When I left the dealership I felt that I made a great choice, that I got a great deal, and that I was treated fairly and respectfully. That's a tall order for a dealership to fill when a single woman comes in to negotiate for herself. I got great warranties, and service on my car. THEY filled the tank TWICE at no cost to me. Once when they gave it to me overnight as a loaner and then topped it off AGAIN before I drove it off the lot as my very own. Their attention to detail is fantastic, and I won't be going anywhere else for the service on my Santa Fe other than Jim Ellis . When my friends, family,students, or co-workers talk about buying a new car, I am recommending them here. When the time comes for me to buy another car, I'll be purchasing it at Jim Ellis Hyundai.
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