Jim Ellis Kia of Kennesaw
Kennesaw, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,512 reviews
Another dealership said they would need 7 days minimum to fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. Service is key. More
Chris in services was the only positive thing about this experience and was the only proactive and helpful person I’ve ever worked with at a KIA dealership. I was told when sold this car lease my 1st oil ch experience and was the only proactive and helpful person I’ve ever worked with at a KIA dealership. I was told when sold this car lease my 1st oil change was free however the sales person conveniently didn’t physically write this in the lease when selling me the car. Although he said it over and over and over. I only found this out after waiting for the sales people to come in Saturday morning to ask them. To which the salesman told me it’s not in the paperwork and the guy who sold you the car isn’t with us. Mind you the sales person who was attempting to explain this to me was still eating and had an AirPod in. I was really at a loss of words for the unprofessionalism. Not to mention at ANY other dealership in this situation the salesman would’ve at least given me the oil change for free for the dishonesty on YOUR end. Not to mention another salesman saying I should just buy a new car instead of waiting because it’d be faster not once but twice. Needless to say I won’t be buying a KIA again or recommending it anyone else. More
Diana was great. Service and follow up was timely and efficient. I would recommend them to others. Service and follow up was timely and efficient. I would recommend them to others. More
This dealership was clean and airy. The staff was wonderful, friendly, courteous and has great communication. The staff was wonderful, friendly, courteous and has great communication. More
Always respectful and professional. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. More
Amazing customer service. Was a great guy and will continue to go here for any service needs Was a great guy and will continue to go here for any service needs More
I was highly impressed with the oil change service received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it up. Everyone was extremely friendly and the waiting room was very nice. The oil change took less than an hour and I love that because time is our most valuable resource. I love how they sent me a text to let me know the status of my vehicle and that they were wrapping up. My service agent Norris Burns was the epitome of customer service. The only feedback I would provide is at the point of scheduling, the scheduler should have known that I had purchased the one year service maintenance plan rather than trying to sell me a discount that was currently being offered. More
All work completed as promised and to satisfaction. Friendly staff. Service completed quickly. Price was a bit expensive for what was done but happy with the experience overall. Friendly staff. Service completed quickly. Price was a bit expensive for what was done but happy with the experience overall. More
I was greeted promptly and the scheduled maintenance work completed satisfactorily in less time than estimated. completed satisfactorily in less time than estimated. More