Jim Ellis Kia of Kennesaw - Service Center

Timely and Polite I went in for an issue with my UVO system and Robbie helped me. He was helpful and kept me updated well. Advised me about other service I could have d I went in for an issue with my UVO system and Robbie helped me. He was helpful and kept me updated well. Advised me about other service I could have done but was not pushy and was very polite. Even outlined the cost of potential future service if my system were to break down the line. I have had mostly bad experiences with dealerships in my previous cities, but this was a good experience. More

Service I visited this on multiple occasions but this last visit was so much better the service manager Dave work with me to help solve the on-going issue tha I visited this on multiple occasions but this last visit was so much better the service manager Dave work with me to help solve the on-going issue that I've complain about on each of my visits to the service center he actually took time and listen and help to resolve the issue and I really appreciate it. More

Service Appointment This was my first experience with Jim Ellis since they took over Cobb County KIA. I scheduled my 45K mile service on a Saturday which is their busies This was my first experience with Jim Ellis since they took over Cobb County KIA. I scheduled my 45K mile service on a Saturday which is their busiest day of the week. All in all, my experience was good. I'm still getting used to not seeing all of the friendly faces from Cobb County KIA, however, my initial experience with Jim Ellis was good. More

First experience with service dept. very favorable. I was a little late going in (past the 5000 miles mark) for my first oil change. Went in on Friday and they were very busy. I chose to come back on Sa I was a little late going in (past the 5000 miles mark) for my first oil change. Went in on Friday and they were very busy. I chose to come back on Sat. Sat afternoon was almost as busy but they worked me in (so I didn’t have to come back a third time. In and out in less than 45 minutes. I’ll take the win! More

Good service I spoke with lavar, he resolved my issues and kept me informed throughout. I went in for a resolution to a clicking issue in my steering wheel that I I spoke with lavar, he resolved my issues and kept me informed throughout. I went in for a resolution to a clicking issue in my steering wheel that I was told would require an engine rebuild from a different mechanic. Lavar informed me of what the issue actually was and walked me through what repairing the issues would entail. Overall a good experience, my only complaint is the cost but that was out of his control so I can’t really complain. Also my car was cleaned free of charge so that was quite pleasing. More

Helpful service Great day at Jim Ellis Kia. Thank y’all for being so helpful. I will be back again for another check up and amazing service. Great day at Jim Ellis Kia. Thank y’all for being so helpful. I will be back again for another check up and amazing service. More

Excellent Service Ms. Bell always go beyond the call of duty to give me the best customer service experience. My oil changes take little wait time due to Diana coordina Ms. Bell always go beyond the call of duty to give me the best customer service experience. My oil changes take little wait time due to Diana coordinating everything in advance. More

Service Review Rachel has been my service rep for a year and is wonderful to work with always friendly helpful and through. I appreciate the car always being c Rachel has been my service rep for a year and is wonderful to work with always friendly helpful and through. I appreciate the car always being cleaned during my service visits. Thank you! More

Scheduled service Easy appointment scheduling. Checked for any recalls. Through overall inspection of vehicle. Consultant always asks before performing additional. Revi Easy appointment scheduling. Checked for any recalls. Through overall inspection of vehicle. Consultant always asks before performing additional. Reviewed all maintenance and warranty information. My service Consultant is Robert and I he knows my vehicle and he takes care of my vehicle. This is my second Kia and I have always had great service. More

Great Experience Great man great service. He greets with a smile and a sense of humor that makes you know everything will be okay. I have yet to have a bad experience Great man great service. He greets with a smile and a sense of humor that makes you know everything will be okay. I have yet to have a bad experience with Robbie in the 3 years I have been a customer. I wish there were more sincere people like Rob in that he listens to his customers and he takes great pride in resolving the issue. Thanks Rob for everything from assuring me that my car would be fixed to the timeliness of the job being completed. Rob went the extra mile for us by explaining what to expect even with an extended warranty. Again Thanks Rob, hats off to you and the service center. More