Jim Ellis Maserati

Extremely Disappointed with Jim Ellis Maserati – Ongoing Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and dis Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and disappointing that I feel compelled to share it for the benefit of future customers. My vehicle has been in the dealership’s possession since March 22, 2025, due to a locked engine. This engine was replaced by Jim Ellis Maserati just three years ago due to a manufacturer’s faulty installation. Since then, the car has only been driven 20,000 miles and has received routine maintenance. Despite this, I was told the engine had failed due to metal shavings in the oil—with no clear explanation of what caused the failure, only that the engine is now out of warranty. The customer service throughout this ordeal has been unacceptable. I experienced: Minimal communication and lack of follow-up despite repeated outreach. Empty promises that someone would call me back with updates—only to receive a text message instead. Resistance when I asked for Maserati corporate contact information. A manager finally contacted me last month, only to inform me that Maserati would not take any responsibility. I requested that the matter be escalated, but have received no response since—only apologies from dealership staff saying this delay is “not typical” and that corporate would get back to me. It’s now been nearly three months, and I am still without my car, without answers, and without any resolution. The lack of accountability and transparency is deeply disappointing—especially from a brand that markets itself as a symbol of luxury and performance. I strongly urge anyone considering purchasing or servicing a vehicle at Jim Ellis Maserati to think twice. My experience has shown a complete breakdown in customer care, corporate responsibility, and basic communication. More

Jeremy Slaughter was helpful and professional. Great customer service and attention to detail made for a wonderful experience. Great customer service and attention to detail made for a wonderful experience. More

Jeremy is so easy and nice to work with, he made made car purchase go very smoothly. Would definitely recommend. purchase go very smoothly. Would definitely recommend. More

Jeremy was great to to work with, he made my car purchase easy and without a hitch, my whole experience was nothing but positive. I highly recommend Jeremy and this dealership if looking for a new car. easy and without a hitch, my whole experience was nothing but positive. I highly recommend Jeremy and this dealership if looking for a new car. More

I purchased a vehicle from this dealership on April 1 as an out-of-state buyer. I dealt with Jeremy (last name unknown) and Adam Rubin, the sales manager. While the purchase and delivery process was quick, an out-of-state buyer. I dealt with Jeremy (last name unknown) and Adam Rubin, the sales manager. While the purchase and delivery process was quick, the service immediately declined afterward. The dealership failed to include the temporary license plate with the vehicle, rendering it undrivable. Mr. Rubin promised to send it via overnight FedEx and provide a tracking number—but never did. The package, which was supposed to arrive overnight, was delivered three days later. He also assured me that the dealership would send the title to my state’s DMV within two weeks. That deadline passed with no title. Eventually, Rose Stevenson from the title department contacted me and admitted the title was sent to the wrong address. She told me I’d receive the corrected version within 2–3 days. It has now been four weeks, and I still have no title. My temporary registration is about to expire, and I cannot register the car without the title. I’ve made numerous attempts to contact the dealership—calls, texts, and emails—but have received no response. At this point, I’m left questioning the legitimacy of this business and whether the vehicle I purchased is even properly documented. I will be involving my attorney moving forward. The bottom line is: this dealership may be quick to take your money, but their follow-up service is disorganized, unprofessional, and deeply frustrating. More

I had a great experience with Jeremy. Would definitely recommend this dealership to anyone looking for an Alfa Romeo Would definitely recommend this dealership to anyone looking for an Alfa Romeo More

Jamal always does an excellent job with my service request. He is very customer oriented. Thank you! request. He is very customer oriented. Thank you! More

The dealership worked with me on pricing, and didn’t try to do any shady add ons at the signing. We are very pleased with them. to do any shady add ons at the signing. We are very pleased with them. More

Michael Cook was absolutely amazing to work with and was highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Mich highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Michael was by far the best salesperson I encountered. He did not seem pushy for a sale, which could catalyze an easy interaction exit for me. I did not need a car; therefore, I did not need any extra pushiness for a salesperson (the worst). Our car purchasing interaction lasted about 10 days because of my schedule. My primary request to Michael was to let me know if anyone was considering buying the car because I wanted to avoid braving Atlanta's I-85 and I-285 if I did not have to. Michael called once to tell me someone test-drove the car. No phone calls for no reason because he wanted to get a sale; Michael just seemed genuine. It stayed that way throughout the purchase. Additionally, I wanted to purchase the car late in the evening because my schedule freed up. Michael informed me that he had to ensure the battery was changed because of the Maserati Certifications. I wonder how many salespersons would delay a sale because of something that could have easily gone unnoticed. Furthermore, Michael informed me that he would get the additional key to my vehicle. This may sound insignificant to some, but the fact that he could have let me leave with one key because I did not know about the second key speaks to Michael's transparency. Finally, Michael walked me through the Veteran's tax paperwork and made it seamless. Another thing that may sound insignificant is that I bought a BMW from a BMW dealership in the same proximity as Masarti, and they did not process the Veteran's tax paperwork, and I ended up paying all those taxes on the new BMW. Michael, I salute you and thank you for your service to me and my family! More