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Jim Ellis Maserati

Atlanta, GA

4.7
192 Reviews
Since 2012, Jim Ellis Maserati has been serving metro Atlanta drivers, offering new and pre-owned Maserati vehicles. As a member of the Jim Ellis Automotive Group — which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center — the dealership has achieved significant accolades, including ranking No. 2 and No. 3 nationally for certified pre-owned sales and parts sales respectively. Additionally, Jim Ellis Maserati ranked No. 1 in the region for new car sales in 2024 and received the 2025 Reputation.com 800 Club Award. Visit Jim Ellis Maserati at 5855 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisMaserati.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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5855 Peachtree Blvd.

Atlanta, GA

30341

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Showing 192 reviews

October 06, 2025

I love my new Ghibli and had a fabulous experience working with Dick Ivey. I was anticipating that walking into a Maserati dealership would be intimidating (especially as I was in from out of town and More

by LK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dick Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Jim Ellis Maserati responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

August 18, 2025

Jeremy Slaughter sold me a Maserati Ghibli Modena. I am writing this letter to express my sincere appreciation for your support and guidance. I walked through the doors of Jim Ellis Maserati, nin More

by Betty D. Toomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Slaughter
Aug 20, 2025 -

Jim Ellis Maserati responded

Hi Betty, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2025

I recently had the pleasure of working with Antonio Stevenson, and Adam Rubin for our new car purchase. I couldn't be more satisfied with the experience. Antonio and Adam were incredibly professional f More

by dionnesrussell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ADAM RUBIN
Aug 16, 2025 -

Jim Ellis Maserati responded

Hi, thank you for your review! We love hearing about great experiences. Enjoy your new car!!

August 08, 2025

Fair, honest, helpful and trustworthy. Great to work with from GM to sales to finance. Pleasurable experience. More

by bradgerdeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dick Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Jim Ellis Maserati responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 25, 2025

Customer Testimonial for Dick Ivey – Jim Ellis Maserati After visiting the Porsche dealership twice and nearly purchasing a Macan, we realized it simply didn’t move our hearts. That all changed More

by hmolet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dick Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Jim Ellis Maserati responded

Hello, thank you for your review! We love hearing about great experiences. Enjoy your new car!!

July 20, 2025

Jeremy Slaughter, sold me a Maserati G. I talked to him on the phone and he was so kind and when I met him and Adam in person it seemed like we have been knowing them forever. When my hus More

by Thornton.tonoa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Slaughter
Jul 21, 2025 -

Jim Ellis Maserati responded

Hi, thank you so much for your kind words and for choosing us to purchase your Maserati G. We are thrilled to hear that you had a great experience with Jeremy and Adam, and that they made you feel like family. It was a pleasure working with you, and we hope you'll continue to enjoy your new car. We wish you nothing but continued blessings. Thank you again!

June 16, 2025

Extremely Disappointed with Jim Ellis Maserati – Ongoing Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and dis More

by Shari Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Rosser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Jun 19, 2025 -

Jim Ellis Maserati responded

Thank you for bringing your concerns to our attention. We genuinely regret that your experience with Jim Ellis Maserati has not met your expectations. Please know we are committed to transparency and fairness, and we appreciate the opportunity to provide additional context and clarification regarding this matter. Your vehicle was brought to our service department with an engine failure. Upon inspection it was found to have metal shavings in the oil. We understand how frustrating and disruptive an issue like this can be, and we want to assure you that our team worked diligently to assess the situation and escalate the matter to Maserati North America (MNA) Customer Care on your behalf. To provide complete background: - This engine was previously replaced under warranty by Jim Ellis Maserati in July 2021, following an earlier manufacturer issue. - At that time, MNA covered the full cost of the engine, provided a Jim Ellis loaner vehicle throughout the repair, and even went above and beyond by issuing a reimbursement check for two months of car payments ($1,728). - Your most recent engine issue, however, occurred nearly four years and over 41,000 miles after that replacement. MNA carefully reviewed your current case, including maintenance records you submitted from third-party repair shops. Unfortunately, based on the limited service history available (only two documented oil changes during that 41,000-mile period), they understandably declined coverage for this second engine failure, citing insufficient maintenance as a contributing factor. Our internal records confirm that your vehicle has not returned to our dealership for any routine maintenance or oil changes since the engine was replaced in 2021. Industry standards for Maserati engine care would typically call for four to five oil changes during this timeframe. We understand you submitted invoices from third party repair shops such as Eurofed, and Enzo’s, but unfortunately, MNA determined these records did not demonstrate adequate engine maintenance per the manufacturer’s specifications. Although MNA’s decision was communicated to you, we went a step further and personally followed up with MNA to ensure there was no misunderstanding or oversight on your behalf. At that point, MNA confirmed their decision was final. We deeply sympathize with your disappointment, and while we could not override the manufacturer’s conclusion, we continued to make ourselves available to support you in any way we could. We also want to note that throughout this process, our service advisors documented and maintained open lines of communication via MyKarma, text messaging service, and phone calls with you and your spouse. When you requested an escalation, we followed through. The lack of further contact from MNA is unfortunately beyond our control, though we agree that communication delays can be frustrating. We recognize your loyalty as a previous purchaser of a vehicle from our store and we sincerely regret that this experience has left you dissatisfied. Please know that we take all feedback seriously, and we remain committed to providing respectful and thorough service to every guest—regardless of the outcome. Should you wish to discuss this matter further or explore any future service or trade-in options, we would be more than happy to assist. Adam Rubin General Manager Jim Ellis Maserati

Jun 20, 2025 -

Jim Ellis Maserati responded

Thank you for bringing your concerns to our attention. We genuinely regret that your experience with Jim Ellis Maserati has not met your expectations. Please know we are committed to transparency and fairness, and we appreciate the opportunity to provide additional context and clarification regarding this matter.Your vehicle was brought to our service department with an engine failure. Upon inspection it was found to have metal shavings in the oil. We understand how frustrating and disruptive an issue like this can be, and we want to assure you that our team worked diligently to assess the situation and escalate the matter to Maserati North America (MNA) Customer Care on your behalf.To provide complete background:- This engine was previously replaced under warranty by Jim Ellis Maserati in July 2021, following an earlier manufacturer issue.- At that time, MNA covered the full cost of the engine, provided a Jim Ellis loaner vehicle throughout the repair, and even went above and beyond by issuing a reimbursement check for two months of car payments ($1,728).- Your most recent engine issue, however, occurred nearly four years and over 41,000 miles after that replacement.MNA carefully reviewed your current case, including maintenance records you submitted from third-party repair shops. Unfortunately, based on the limited service history available (only two documented oil changes during that 41,000-mile period), they understandably declined coverage for this second engine failure, citing insufficient maintenance as a contributing factor.Our internal records confirm that your vehicle has not returned to our dealership for any routine maintenance or oil changes since the engine was replaced in 2021. Industry standards for Maserati engine care would typically call for four to five oil changes during this timeframe.We understand you submitted invoices from third party repair shops such as Eurofed, and Enzo’s, but unfortunately, MNA determined these records did not demonstrate adequate engine maintenance per the manufacturer’s specifications.Although MNA’s decision was communicated to you, we went a step further and personally followed up with MNA to ensure there was no misunderstanding or oversight on your behalf. At that point, MNA confirmed their decision was final. We deeply sympathize with your disappointment, and while we could not override the manufacturer’s conclusion, we continued to make ourselves available to support you in any way we could.We also want to note that throughout this process, our service advisors documented and maintained open lines of communication via MyKarma, text messaging service, and phone calls with you and your spouse. When you requested an escalation, we followed through. The lack of further contact from MNA is unfortunately beyond our control, though we agree that communication delays can be frustrating.We recognize your loyalty as a previous purchaser of a vehicle from our store and we sincerely regret that this experience has left you dissatisfied. Please know that we take all feedback seriously, and we remain committed to providing respectful and thorough service to every guest—regardless of the outcome.Should you wish to discuss this matter further or explore any future service or trade-in options, we would be more than happy to assist.Adam RubinGeneral ManagerJim Ellis Maserati

May 29, 2025

Jeremy Slaughter was helpful and professional. Great customer service and attention to detail made for a wonderful experience. More

by juliewilsonstanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Slaughter
May 30, 2025 -

Jim Ellis Maserati responded

Thanks for highlighting some of our staff who provided you with such a positive experience! At Jim Ellis Maserati, we value our customers and we look forward to seeing you on your next visit. Take care!

May 03, 2025

Jeremy is so easy and nice to work with, he made made car purchase go very smoothly. Would definitely recommend. More

by Eggy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 06, 2025 -

Jim Ellis Maserati responded

Hi, thank you for sharing your experience with us, Eggy! Please let us know if there is ever anything else we can do for you! Safe travels!

May 03, 2025

Jeremy was great to to work with, he made my car purchase easy and without a hitch, my whole experience was nothing but positive. I highly recommend Jeremy and this dealership if looking for a new car. More

by Eggy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 06, 2025 -

Jim Ellis Maserati responded

Hi, thank you for sharing your experience with us, Eggy! Please let us know if there is ever anything else we can do for you! Safe travels!

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