Jim Ellis Mazda Marietta

I bought my car from Jim Ellis Mazda Marietta — and while I’m happy with the vehicle itself, the buying experience was deeply disappointing. When it came time to sign the paperwork, I was told I wouldn’t be I’m happy with the vehicle itself, the buying experience was deeply disappointing. When it came time to sign the paperwork, I was told I wouldn’t be allowed to see the actual financing rate until after I signed the contract. That should have been a major red flag, but I trusted them and went along with the process. No buyer should ever be expected to commit to a loan without seeing the terms upfront. Financing should be completely transparent — especially when it involves a long-term financial commitment. Withholding critical information like the interest rate until after signing is not just unprofessional — it feels deliberately misleading. More

Derrick Wynn was so great to work with. He made the car buying experience easy. He made the car buying experience easy. More

An Unforgettable Buying Experience — Excellence Delivered by AJ & the Jim Ellis Mazda Team! From the moment I stepped foot into Jim Ellis Mazda of Marietta, I felt something different in the air — a sense by AJ & the Jim Ellis Mazda Team! From the moment I stepped foot into Jim Ellis Mazda of Marietta, I felt something different in the air — a sense of integrity, transparency, and true human connection that’s rare to find in today’s fast-paced, transactional world. What followed was more than just the purchase of a vehicle — it was a masterclass in customer care, delivered by one of the most extraordinary professionals I’ve had the honor of working with: Mrs. Anjanie “AJ” Waddy. AJ is the heart and soul of the experience. Her attention to detail is unmatched — not just in the specs of the 2025 Mazda CX-5 (which I proudly drove off the lot), but in the nuances that truly matter: tone, timing, comfort, honesty, and empathy. From our very first interaction, AJ made it clear that she wasn’t just selling me a car — she was walking alongside me, guiding me with transparency, grace, and a level of attentiveness that felt like VIP concierge service. At no point did I feel pressured. Instead, I felt heard. Understood. Respected. And valued. AJ, if you're reading this — you've redefined what excellence in customer service should look like. But she didn’t act alone. This was a team of pros operating in synchronized harmony. Mr. Chris Chandler, the new car sales manager, exemplified strong leadership and fostered an atmosphere of respect and clarity. His presence and commitment to ensuring my comfort during negotiations reminded me that great leadership shows itself in the smallest gestures. And Mr. Pat Losack, the finance manager — a man of wisdom and patience — made the final steps smooth and seamless, carefully explaining every detail, leaving no room for confusion or doubt. What struck me most was the dealership’s willingness to negotiate and meet me where I was — not just financially, but emotionally. The pricing was competitive — yes — but it was their willingness to make the process easy, comfortable, and human that sealed the deal. To AJ, Chris, and Pat: I don’t just see myself as a customer — I see myself as an ally. If ever there’s an opportunity for feedback, collaboration, or even just a simple testimonial — please know you’ve got someone in your corner. Use me. Reach out. Your service deserves to be shouted from the rooftops. This wasn’t just a car purchase. This was an experience that restored my faith in what customer care should be. With deep appreciation, Duane E. Hale More

I left happy with my purchase. AJ did a great job! No complaints, would recommend. AJ did a great job! No complaints, would recommend. More

Derrick Wynn and Brunno were good to work with along with Oleg Got a fair deal on my CX90 Oleg Got a fair deal on my CX90 More

Anjanie was very nice and helpful! Jim Ellis Mazda made the experience easy and stress-free. 10/10 would recommend Jim Ellis Mazda made the experience easy and stress-free. 10/10 would recommend More

I was having a hard time getting the back up camera fixed. Finally, Mazda issued a recall 3 1/2 years after the camera stopped working. When I called for an appointment to have it fixed, I was told th fixed. Finally, Mazda issued a recall 3 1/2 years after the camera stopped working. When I called for an appointment to have it fixed, I was told they were overbooked. I spoke with Carlos Mercado, the service manager. He could not have been more helpful. He helped me ge5 it scheduled as well as explained why it was so frustrating to get this recall fixed. While it was still a little frustrating having to jump through Mazda’s hoops to get it resolved, Carlos and his team could not have been more helpful. Great service, great people at the Jim Ellis dealership. Thanks for your help ! More