Jim Ellis Mazda Marietta

I live locally so I test drove at Jim Ellis. My sales person didn't seem to know much about the car. I felt like I knew more. I went home and did my research. I emailed multiple dealers figuring I could person didn't seem to know much about the car. I felt like I knew more. I went home and did my research. I emailed multiple dealers figuring I could return without better buying power. I had trouble getting pricing from multiple dealers. Everyone wanted to chum chum with me or use "get me in the door pricing". Only one dealer did not. Ready to take my business out of town my rep tried to cast a bad light on that dealer in Roswell. He directed me to multiple reviews on sites like this. Having a good experience somfar with that other dealer I explained my reservation. He was very nice explaining that everyone and business has it's share of bad experiences. He was sure some were their fault while others may not have been. He explained that most people only review when they have something negative to say. I relate to that since that is why I am here now. But he also pointed out that most sales people are new and people who were named in these reviews no longer were employed there. From sales all the way through service. He also pointed out that some had gone to other dealers. I never told him who referred me to this site but thought it was interesting that he pointed out right away one person who odd enough was the person who worked at Jim Ellis and had mentioned the review in the first place. It just goes to show there are many types of poor sales tactics and these reviews are not always as accurate as we would like. I really recommend the dealer I purchased from and just recommend you decide where to take your business by the experiences you have and not just what someone else says. I'm sure many of these are true statements but some are no longer valid and there are many peoplemwhomwork at each place. It appears people have had good experiences at Jim Ellis. Mine was anything but. And I don't agree with some of these reviews are suspect based off what I went through and sales people listed in these reviews. I wish I could have done business locally and hopefully after losing enough customers like myself Jim elision can make some changes and earn me back. More

"I had a great experience at Jim Ellis. I looked at every SUV model and went to several dealerships: Honda, Infinity, Toyota, Nissan, Chevrolet, etc. I even went to the Mazda dealership in Roswell. At the To SUV model and went to several dealerships: Honda, Infinity, Toyota, Nissan, Chevrolet, etc. I even went to the Mazda dealership in Roswell. At the Toyota dealership my son asked me if we could ask for another sales person. Mike Fresquez was, hands down, the BEST sales person that I talked to and worked with. I would recommend him to anyone. I had a great car buying experience. Zoom Zoom.--Alison Taylor" More

Michael was the best sales representative I've ever had the pleasure of doing business with. He was extremely knowledgeable and answered all our questions efficiently. I especially appreciated the fact tha the pleasure of doing business with. He was extremely knowledgeable and answered all our questions efficiently. I especially appreciated the fact that he absolutely exerted no pressure to buy a vehicle. Thanks!--Leslie Kaye" More

I could not find a Mazda3 with standard transmission in the color and trim level I wanted in my local area, so via the internet, I expanded my search to include dealerships within 500 miles. I contacted ov the color and trim level I wanted in my local area, so via the internet, I expanded my search to include dealerships within 500 miles. I contacted over twenty salespeople and had several negative experiences, but that was NOT the case at Jim Ellis. From our first contact to our last, Valerie Mosely of Jim Ellis was professional, friendly, and helpful. Because I was buying the car sight unseen, I was extremely nervous, but Valerie was very patient and always took the time to respond to my queries. In addition, Jim Ellis offered me a very, very competitive price on my Mazda3 and complimentary airport pickup. Even after factoring in airfare for two people and a one-night hotel stay, I still paid significantly less for my car than what a local Mazda dealer was asking for a Mazda3 in a lower trim. In closing I would definitely recommend Jim Ellis to anyone looking to buy a new car, even to those not in the Atlanta area. More

Everyone is always so helpful and courteous when I bring my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has bee my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has been helpful. I am always satisfied with the service I receive from this dealership. Thanks!--Laura Matarazzo More

Parts Manager needs a refresher course on customer service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or custo service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or customer relations. MAZDA AMERICA also needs to get realistic about parts pricing and act receptive when an obvious problem has been brought to the attention of the parts counter service and escalated to the attenton of the Parts Manager. More