Jim Ellis Volkswagen of Chamblee

As Pleasant as it Gets We are not real fond of the new car buying experience. We worked with Aundra Wilson and were pleasantly surprised. He is friendly, knowledgeable and We are not real fond of the new car buying experience. We worked with Aundra Wilson and were pleasantly surprised. He is friendly, knowledgeable and true to his word. The process always takes longer than one would prefer but he was conscious of our schedules and he worked with us and got the car there on time as promised. Who knew it is cheaper to finance than to pay cash! Even the financing aspect with Shelton from accounting went smoothly and relatively quickly. We got the car we wanted --a Tiguan--at a fair price. A really good experience. More

Great Staff Josh Jamison made me and my girlfriend comfortable when coming in for service. Well trained staff and nice place to have your vehicle serviced. Thank Josh Jamison made me and my girlfriend comfortable when coming in for service. Well trained staff and nice place to have your vehicle serviced. Thank again you guys and we will see you on our next service visit. More

Well prepared salesmen I made an appoint to view a specific car at Jim Ellis VW, and Steve did a great job of preparing the car for my arrival. He knew a lot about the speci I made an appoint to view a specific car at Jim Ellis VW, and Steve did a great job of preparing the car for my arrival. He knew a lot about the specific model I was looking at, and made sure all of the paperwork was prepared before hand to help the transaction move as quickly as possible. More

UPDATE: Jim Ellis Service Above & Beyond---still wary of veh UPDATE: I STILL love my Beetle, and I still don't trust that there isn't something wonky with the electrical. In terms of Jim Ellis Service, Josh and UPDATE: I STILL love my Beetle, and I still don't trust that there isn't something wonky with the electrical. In terms of Jim Ellis Service, Josh and Tom reminded me why I fell in love with the dealership in the first place. Even when dealing with an irate customer, they still took my concerns seriously and kept working with me. Their patience alone deserves five stars. It was their willingness to listen and truly try to help me solve the problem that deserves so much more than five stars. For a woman, I can't explain how caiming it feels to have your concerns not only heard but taken seriously in the service area. Thank you, thank you, thank you! I love my Beetle. What I don't love is that it clearly has an electrical problem that the dealership refuses to acknowledge. The car wouldnt start in the summer. To make a long story short, Jim Ellis wouldn't help bc I was visiting family too far away. VW roadside wouldnt help because they said that I actually didn't have two years of roadside assistance like I was told that I did. Nearby VW dealerships were quoting me a week or longer to look at it. Bought a new battery, all seemed to be fixed, but I took it to the dealership just to be safe. I detailed every issue. They couldnt recreate the problem aND instead tried to sell me tires. Fast forward to Saturday. Stopped at a gas station, wheel locked and car wouldnt start---just like in the summer. It eventually started. Monday night, go to dinner. Initially, key wouldnt open the door, car wouldnt start. No one at dealership other than the receptionist would talk to me. Car eventually cranked after half an hour. Jim Ellis needs to take this car and fix it. But I'm not driving it again and I'm not paying to tow it. You said I had roadside, so come get thenough thing. More

Team is awesome Came into Jim Ellis vw with a unexpected problem with my vehicle josh Jamison made me feel safe and comfortable . You guys are great I wish I had Jim Came into Jim Ellis vw with a unexpected problem with my vehicle josh Jamison made me feel safe and comfortable . You guys are great I wish I had Jim Ellis ve in Florida . More

What happened to VW customer service? I'm giving one star because I can't give zero. I have gone to JE VW numerous times (after all this is my 4th and last VW car). In the past, I have had I'm giving one star because I can't give zero. I have gone to JE VW numerous times (after all this is my 4th and last VW car). In the past, I have had a pleasure to service my VW with Jim, Lisa, Tony all wonderful and genuine agents (no longer with VW). But not to worry because VW got a 'terrific replacement' (being sarcastic). Joshua Jamison is beyond the worst customer service agent I have come across at this dealership. After stressing the fact that I don't feel safe driving my 2015 VW Joshua showed no interest to offer any alternatives, I asked "My car is unsafe, so you are just going to tell me there is nothing you can do?" His answer " Yes, pretty much, have a nice day" - I'm not exaggerating, those were the exact words. He completely dismissed me. It was clear to me that he hates his job. Maybe he would like it better at Target because he should be sacked from his position. More

Service Josh in service did a great job with my daughters car. We actually bought a Volkswagen because of josh. Thank you so much for your help! My daughter l Josh in service did a great job with my daughters car. We actually bought a Volkswagen because of josh. Thank you so much for your help! My daughter loves her car! More

Service We bought a car from volkswagon because of josh in service. He is a great guy and helped our daughter out in time of need. Our daughter like bed her c We bought a car from volkswagon because of josh in service. He is a great guy and helped our daughter out in time of need. Our daughter like bed her car and goes to josh for service and he always takes care of her! Thanks josh! More

Great Service Awesome Service Team. I worked with Josh Jamison while driving though and received awesome service. Thank you Jim Ellis and Team for getting us in and Awesome Service Team. I worked with Josh Jamison while driving though and received awesome service. Thank you Jim Ellis and Team for getting us in and out before the holidays. More

Phenomenal Experience Leasing a new vehicle at Jim Ellis VW Atlanta was a first class experience. I was very thrilled with the service experience. Joe Luna was very thoroug Leasing a new vehicle at Jim Ellis VW Atlanta was a first class experience. I was very thrilled with the service experience. Joe Luna was very thorough and worked out every single detail to answer all questions & address certain requests. The entire experience was professional & personal. More