Jim Falk Chrysler Dodge Jeep Ram - Service Center

James and Sean have been great at helping to resolve my truck issues and doing everything they can to get my Ram 2500 back on the road. Bought my truck from the mainland and it had some unexpected issues w truck issues and doing everything they can to get my Ram 2500 back on the road. Bought my truck from the mainland and it had some unexpected issues with leaking seals when i received it. More

We had amazing customer service again with the service department!!! We were running late due to an accident the day of our service... so I informed them & the girl who took my call was very friendly & to department!!! We were running late due to an accident the day of our service... so I informed them & the girl who took my call was very friendly & told us it was ok & that she would let our service advisor Sean know! He was very understanding! We were able to keep our appointment even though we're were an hour & a half late!😩 They had a seating area if we wanted to wait or they offered us shuttle services. It took a bit longer than they expected but it was ok since we arrived late! We didn't mind waiting 😉 They got our service done, checked all the things that we had concerns about & did our safety check too! James...the service department manager was amazing & kept us informed on our car status while we were waiting! Overall an awesome experience... especially since it started off with that accident & being late! MUCH MUCH MAHALOS TO JAMES, SEAN & THE ENTIRE SERVICE DEPARTMENT FOR AWESOME CUSTOMER SERVICE...BEING SOO UNDERSTANDING & FOR TAKING GOOD CARE OF OUR JEEP! THANKS AGAIN JAMES FOR WHAT YOU DID AT THE END!!! WE APPRECIATE EACH & EVERYONE OF YOU!!! More

I was originally told my car would not be ready the day after dropping it off. Then we get a call saying it was ready and all work completed just a few hours later. We later figure out it was because they after dropping it off. Then we get a call saying it was ready and all work completed just a few hours later. We later figure out it was because they did not finish the work for the safety recall. Now I have to arrange a time to take it back again to get the job finished. More

Camron and Justin were great to deal with . We were introduced to maintenace staff, parts delta d I was given a very good overview of the new vehicle . Highly recommend you attending and discus We were introduced to maintenace staff, parts delta d I was given a very good overview of the new vehicle . Highly recommend you attending and discussing your vehicle needs here More

Shawn Kubo, Justin, and team always go above and beyond to take care of their customers needs, with very exceptional service. I will always recommend buying a car from them and the team at Jim Falk CDJR. M to take care of their customers needs, with very exceptional service. I will always recommend buying a car from them and the team at Jim Falk CDJR. Mahalo guys! More

Good customer service and friendly personnel working on schedule day for recall repair appointment on my Jeep. schedule day for recall repair appointment on my Jeep. More

Awesome service, real helpful, would recommend to anyone, work was done in a timely fashion work was done in a timely fashion More

Phill was incredible and kind. I always appreciate the service here. Mahalo nui loa team! I always appreciate the service here. Mahalo nui loa team! More

Manager, Sean, and the Mechanic did great job and always do the best service that they providing, thank you and we always appreciate the business that they doing. do the best service that they providing, thank you and we always appreciate the business that they doing. More

Technician and service advisor excellent, nice work! They exceeded my expectations.Great dealership will do again. They exceeded my expectations.Great dealership will do again. More