Jim Falk Chrysler Dodge Jeep Ram - Service Center

The service staff was helpful and professional but their lack of scheduling availability and delays in parts left me without my vehicle for more than 30 days. lack of scheduling availability and delays in parts left me without my vehicle for more than 30 days. More

having been in business as an owner and finance director for some large dealer groups..I was impressed if not stunned that a diesel LOF with rotation...turned in a hour flat ,,Nice work and james shared wit for some large dealer groups..I was impressed if not stunned that a diesel LOF with rotation...turned in a hour flat ,,Nice work and james shared with me he had a hungry young man doing the job, good for him to acknowledge the technician..sign of a good leader. AAA service More

Everything is always handled quickly and easily. Lily in reception is great and Sean got me in and out same day! Lily in reception is great and Sean got me in and out same day! More

Anthony was great to work with, always answered my calls and made sure everything went smoothly. and made sure everything went smoothly. More

Waited 3 weeks for an appointment . I was 10 minutes early at check.in but waited almost 50 minutes for them to take my truck back. An hour later a young man, not my service writer who I was 10 minutes early at check.in but waited almost 50 minutes for them to take my truck back. An hour later a young man, not my service writer who was great, came to me in the waiting room telling me there was a leak " in an area you would never see" near the oil cooler, that the truck needed new brakes and rotors and new spark plugs. This truck has 56k and has not missed a service at Jim Faulk. Yet he said " with the miles I had on the truck these repairs were recommended for my safety and I waited it would be more expensive". In researching I found these repairs were more common on vehicles with 20k more miles than mine and that the same work that he quoted $5500 could be done for under $1800....not sure if I want you go back.... More

Great communication fast and friendly service. Great price They even suggested not doing my brake pads yet still a lot of life in them Great price They even suggested not doing my brake pads yet still a lot of life in them More

I was worried that I might have challenges with a car that was not starting and often long delays to get things done on Maui. I was very happy that did not happen and the team there took amazing care of that was not starting and often long delays to get things done on Maui. I was very happy that did not happen and the team there took amazing care of my needs, The team was super helpful and friendly, and upon sign-in they immediately helped handle a few pressing matters including a need for a fast turnaround on a dead battery. Phillip was especially helpful and supportive and made sure everything got done so I could work with a tight timeline. More

Took a little longer than expected but all went great and truck is fixed.yes truck is fixed.yes More

Very great people working here easy to work with and all willing to help with a smile willing to help with a smile More

Philip was great from start to finish. James his manager also top tier. With everything that had happened on Aug.08.2023 in our home town of Lahaina Philip and James definitely came throug James his manager also top tier. With everything that had happened on Aug.08.2023 in our home town of Lahaina Philip and James definitely came through in such a kind way. My family and I appreciate you both so much. Kind gestures go a long way. More