Jim Hudson Lexus - Service Center

Excellent service I have been coming to the Lexus dealership for many years now,and I can't recall of anytime that Lexus have done work for me ,and I did not like it .t I have been coming to the Lexus dealership for many years now,and I can't recall of anytime that Lexus have done work for me ,and I did not like it .the dealership and the technician all does an excellent job More

Professional and thorough service I am a new Jim Hudson Lexus customer and have been very pleased with my experiences so far. The service reps have been very attentive. I am a new Jim Hudson Lexus customer and have been very pleased with my experiences so far. The service reps have been very attentive. More

very pleased The service was excellent, fast and very professional. When I call to make an appointment, the receptionist is always very prompt and friendly. they g The service was excellent, fast and very professional. When I call to make an appointment, the receptionist is always very prompt and friendly. they go the extra mile to please. the service staff are just as friendly and professional. I have had a very positive experience with my communication with the pats department as well. over all I would say that the staff at this dealership are well trained and pay attention to the needs and concerns of their customers. More

Warranty airbag replacement From the time I drove up to drop our car off for it's appointment to have the airbag replaced under warranty until I dropped off the loaner car the ne From the time I drove up to drop our car off for it's appointment to have the airbag replaced under warranty until I dropped off the loaner car the next day, the service department lived up to what I expected of Lexus. There was a very nice Lexus RX350 waiting for me to "borrow" until our car was ready. Our car was ready when expected, but since we had also asked for a couple of small parts to be ordered for us and they wouldn't be available until the next day, I was told to keep the loaner for another day. Unfortunately, when I arrived the next afternoon, only 1 of the 2 parts could be found, so another order had to be placed. Yes, these things can and do happen. The staff was very apologetic and promptly ordered the part again and called me when it arrived. All of the staff was courteous and helpful. We look forward to working with Jim Hudson Lexus in the future. More

Awesome Service Brandi is the best!!! She always takes care of us. I always recommend her to anyone that has a Lexus that need to be serviced. Brandi is the best!!! She always takes care of us. I always recommend her to anyone that has a Lexus that need to be serviced. More

Friendly and helpful I appreciate Mr McDuffie professionalism and customer service for satisfaction. All the loaners were out but he arranged transportation to the shoppin I appreciate Mr McDuffie professionalism and customer service for satisfaction. All the loaners were out but he arranged transportation to the shopping plaza across the street to avoid dodging the traffic. More

Top Notch-Miles Above the Competition Have been a Customer of Jim Hudson Lexus since 2007...always the very best in customer service. Had to have a windshield recalibrated after a new ins Have been a Customer of Jim Hudson Lexus since 2007...always the very best in customer service. Had to have a windshield recalibrated after a new installation. It took longer than expected, but, was given a loaner vehicle and kept informed of the progress. Rusty gets 5 stars! More

Quick attention at service bay Quick attention when we arrived in the service bay by Matt who handled everything from there and kept us informed of the progress of service. Quick attention when we arrived in the service bay by Matt who handled everything from there and kept us informed of the progress of service. More

Service Friendly and timely as always. Comfortable and quiet waiting area. Appreciate the service department working Saturdays to accomodate those of use th Friendly and timely as always. Comfortable and quiet waiting area. Appreciate the service department working Saturdays to accomodate those of use that live out of town and work Monday through Friday. More

Great Job Brandi! Brandi was very helpful when servicing my car. Another lady helped me the next day as was very nice and helpful. Brandi always seem to anticipate you Brandi was very helpful when servicing my car. Another lady helped me the next day as was very nice and helpful. Brandi always seem to anticipate your needs before you have a chance to ask. She is wonderful. More