I shopped all the local Cadillac dealers for the right combination of price and options for my CTS lease. However, there was one thing those other dealers didn't have....that was Heidi, my sales person. She dug deep to find all the discounts I was eligible for. She then found the exact vehicle I was looking for and quickly executed a dealer trade to get it to me. Her responsiveness was the main reason I leased from Friendly.