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Jim Riehl's Friendly Cadillac - Service Center
Charter Twp of Clinton, MI
70 Reviews
70 Reviews of Jim Riehl's Friendly Cadillac - Service Center
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June 11, 2019
Great Service Prompt greeting great service staff they listen to my problem and documented it for the mechanic offered me some coffee or water as I waited for the r Prompt greeting great service staff they listen to my problem and documented it for the mechanic offered me some coffee or water as I waited for the repair. More
by Mike
Employees Worked With
Jarrod
May 07, 2019
Always a Pleasure Taking my Cadillac for Oil Changes This dealership's employees go out of their way to make sure your experience with them is PERFECT! My son went out of his way to have his Cadillac ser This dealership's employees go out of their way to make sure your experience with them is PERFECT! My son went out of his way to have his Cadillac serviced at Jim Riehl's, and told me when it's time to get a new Cadillac, it will definitely be from this dealership. I agree! Wouldn't shop for another Cadillac anywhere but Jim Riehl's Friendly Cadillac. More
by 1littlebee
Employees Worked With
Randy Guitar, Mike Kahael
April 23, 2019
oil change timely oil change friendly service, wait areas clean and pleasant environment friendly and relaxing. Plenty of water and coffee. Took less then an hou timely oil change friendly service, wait areas clean and pleasant environment friendly and relaxing. Plenty of water and coffee. Took less then an hour to complete. More
by viperji
Employees Worked With
April 21, 2019
Excellent Experience We moved to Clarkston about a year ago and still continue to go to Friendly Cadillac for my service. All of the staff are friendly, courteous, and con We moved to Clarkston about a year ago and still continue to go to Friendly Cadillac for my service. All of the staff are friendly, courteous, and concerned. Jake was especially conscientious is making sure I was informed and comfortable as I waited for my vehicle. More
by gskilpatrick
Employees Worked With
Jake
April 14, 2019
Service Pete provides excellent customer service and was very detail explaining what was wrong with my vehicle He made sure my car was cleaned and provided me Pete provides excellent customer service and was very detail explaining what was wrong with my vehicle He made sure my car was cleaned and provided me a loaner which drove very well. I was offered snacks while he attended to writing up my service request Pete was again very nice and understanding to the customer needs More
by Good Service
Employees Worked With
February 13, 2019
Lied About Service Car Needed Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we wer Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we were getting battery at auto zone much cheaper, paid our diagnostic fee and picked the car up. On the way to auto zone, by chance, we called Serra Cadillac in Washington Twp, asked their price, $220. Well decided to bring there, come to find out it was a warranty item and we didn't need to pay anything--further more, they checked the battery and it was good. So Friendly lied about the battery, didn't acknowledge the warranty. Serra did find out there was a bad block and replaced---under warranty. What would have happened if we let Friendly change the battery, we would have never known the real issue with the car. Friendly also told use we needed new plugs and a few other things because of misfiring--cost close to $1,000, btw the car has just under 30,000 miles--no car needs new plugs at 30,000. They are terrible. Buyer beware--if they cannot earn their money honestly, then shut down the service shop. We went back and asked for refund of our diagnostic, had to fight with them, they made us prove the battery was good and insisted on testing again on their machine--we finally agreed but in our plain sight. Battery tested good, --then he said sometime it will test bad then good---then why did we have to have another test to prove it to you??? Grudgingly, they gave us a refund. BTW, never a sorry for our troubles and the day and 1/2 we wasted our time with. More
by caddylmr
Employees Worked With
Jerry - Service Mgr, and Jake in service.
February 12, 2019
Service God service and I will always go there the always remind me when I am for any service it need to be done thanks for your help and costumer service God service and I will always go there the always remind me when I am for any service it need to be done thanks for your help and costumer service More
by Loupelaj
Employees Worked With
September 19, 2018
Great 👍🏿 Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you al Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you all. More
by Lady Cadillac
Employees Worked With
May 01, 2018
Over and Above They go so far above in service and satisfaction. I tell everyone how great it is to buy a cadillac from here. They help me get my tires and rims co They go so far above in service and satisfaction. I tell everyone how great it is to buy a cadillac from here. They help me get my tires and rims covered under warranty with Michigan roads. More
by Suel
Employees Worked With
February 19, 2018
I had oil change and some minor repairs Everything concerning the dealership was great! They even installed my chrome exhaust that was never put on for free. My only issue was with the whee Everything concerning the dealership was great! They even installed my chrome exhaust that was never put on for free. My only issue was with the wheel and tire protection warranty that was sold to me that according to my sales person and sales manager covers anything that can happen to it to my wheels or tires. I caught a curb with my wheel and scraped it and was informed that was not covered. Had I know that I can to drive over a land mine for the coverage to kick in I would have saved my money. I should point out that I bought the vehicle and was sold the garbage warranty from a different dealership. I feel duped, and I shouldn't feel anything but happy and well taken care of when I throw 86K down on an Escalade. I still feel someone should take care of those rims, Ive had similar issues with Mercedes before and they did not hesitate to take care of me. More
by Davidcscherer@yahoo.com
Employees Worked With
Randy
