Jim Riehl's Friendly Cadillac - Service Center

Excellent service My Dad, Reid Conti, had used your dealership for years. Always treated him well. Unfortunately, he passed away last year. I inherited his vehicle My Dad, Reid Conti, had used your dealership for years. Always treated him well. Unfortunately, he passed away last year. I inherited his vehicle and have brought it to you 2 or 3 times. Each time excellent service. The 1st time, the one employee Jared, I believe, actually recognized my Dad's H3 and was looking for my Dad. I had to tell him of my Dad's passing. He was so kind and had no idea what a blessing it was to me that someone remembered my Dad and had nice things to say. Ivery been treated exceptional each time and I thank you for that. More

Good serfice BUT now I have same problem and need to come ba Now i need to come back. Something(s) were not done correctly. Why is the work not checked better? I need a loaner and need to schedule another visit Now i need to come back. Something(s) were not done correctly. Why is the work not checked better? I need a loaner and need to schedule another visit. Not what I expect from Ccadillac More

Great Experience Another Great Experience at Friendly Cadillac. As always their staff and professionalism was flawless. They go out of their way to take care of me e Another Great Experience at Friendly Cadillac. As always their staff and professionalism was flawless. They go out of their way to take care of me every time I have dealings with them. More

longest service repair ever....epic failure Took almost a month to service my car. Had to call to get details. My car incurred damage on their lot and they expected me to be happy splitting a re Took almost a month to service my car. Had to call to get details. My car incurred damage on their lot and they expected me to be happy splitting a reduced repair bill when I should've paid nothing cause the original repair was under warranty. Epic failures all the way around. More

Unfinished Maintenance Although my visit was to get the front console lid fixed to open and close properly, the dealership did order a new part that is required. I had a ti Although my visit was to get the front console lid fixed to open and close properly, the dealership did order a new part that is required. I had a time constraint and they were able to complete all others checks and tests. The car was washed and cleaned before it was returned to me. More

Excellent Service Whenever I bring my Cadillac in the service is always exceptional! I appreciate the attentiveness and my car is always ready within the time frame the Whenever I bring my Cadillac in the service is always exceptional! I appreciate the attentiveness and my car is always ready within the time frame they quote! More

Customer Service Every time I bring my car in for service maintaince I am treated with exceptional courtesy. The staff truly are engaged in giving their customers and Every time I bring my car in for service maintaince I am treated with exceptional courtesy. The staff truly are engaged in giving their customers and excellent experience More

Suggestive selling and pricing Recently brought my car in for service. I have been coming here for some time and have never had an issue. However, after being called with "MANY" a Recently brought my car in for service. I have been coming here for some time and have never had an issue. However, after being called with "MANY" additional issues on my vehicle which ran my service quote through the roof, I declined all the "recommended" items, picked up my car, and brought it to another service provider. Each line item Friendly quoted me was an average of $200 less elsewhere. I am not sure what happened in this instance. Not Happy More

Best Cadillac Dealership Around!!! If you are looking for a Cadillac…..this is the place, sales or service!!!! They bend over backwards for you!! I was completely satisfied and LOVE my If you are looking for a Cadillac…..this is the place, sales or service!!!! They bend over backwards for you!! I was completely satisfied and LOVE my ATS! More

Frist dealer I go to. We have a Buick and a SRX and we always go to Rhiel's for the service of both of our cars. Great service! And the friendly personal in the service are We have a Buick and a SRX and we always go to Rhiel's for the service of both of our cars. Great service! And the friendly personal in the service area. More