Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

Purchase was good, service stinks. I found a truck in their inventory I liked and negotiated a fair price. The purchase experience was pleasurable albeit my salesperson was easily distr I found a truck in their inventory I liked and negotiated a fair price. The purchase experience was pleasurable albeit my salesperson was easily distracted by phone calls. Orchard's service department doesn't even warrant a one star rating. They failed to write up issues correctly and kept my vehicle overnight and did not fix anything, more than once. I made an appointment and they said I didn't. I finally went to another dealership who was more than happy to address my issues, correctly, and the first time. More

I was trying to buy a 2014 Jeep Grand Cherokee, the salesman was nice enough.. but would not take 1 penny off sticker.. Finally ended up at st. clair chrysler, $3k off sticker for same vehicle and the salesman was nice enough.. but would not take 1 penny off sticker.. Finally ended up at st. clair chrysler, $3k off sticker for same vehicle and the best salesman i have ever dealt with. And they delivered the vehicle the next morning, A hour away.. Anyway.. since then i have emailed Orchard server 3 times in the last month to get warranty work + recall work done, have never gotten a reply email. (i work about 70 hours a week and calling isn't the best option), so i emailed the parts department offering to buy the parts (rear shocks) so i can just swap them out and get rid of this horrible clunking.. have emailed them twice and NO REPLY.. and no its not going into a spam folder, and i used the forms on their own webpage.. I do not recommend this dealership at all.. I thought parkway was horrible til i tried to deal with orchard.. More

Just took my Jeep in today to get the 4x4 differentials and transfer case fluids changed and a new set of wipers put on because they were on special and cheaper than buying just one at a parts store. They and transfer case fluids changed and a new set of wipers put on because they were on special and cheaper than buying just one at a parts store. They never tried to sell me anything else however, he did notice i needed an oil change in 500 miles and said nothing else about it until i asked the price. Usually i go to the dealer and they tell me i need all these things done, even though i know for a fact they dont be because they just did them a month ago. The 4x4 service was priced a little less than other places i called and of course used Jeep parts, not the cheapest thing possible to make more money off parts. Employees were friendly and waiting area was very nice. They earned themselves a new loyal customer! More

This dealership is not the place to go if you are looking to buy a new car. We secured financing, knew the exact vehicle we wanted, and just expected to be treated kindly. I can say that I have never been tr to buy a new car. We secured financing, knew the exact vehicle we wanted, and just expected to be treated kindly. I can say that I have never been treated so badly at a dealership. Joe was rude and disrespectful. We were going to trade in our Toyota and this dealership did not even know how to value our car. And then when they did finally get back to us he tried low balling me. And I mean extremely under valuing my car. Another dealership offered over $6000 more! To sum up rude service, disprectful salesman, and after reporting it to the general manager he was not overly concerned. More