Jim Shorkey Chrysler Dodge Jeep Ram

Dont do it! Buying a vehicle from *Jim Shorkey has been nothing but trouble from day 1. First of all the individual that handled the purchase andpaperwork didn't Buying a vehicle from *Jim Shorkey has been nothing but trouble from day 1. First of all the individual that handled the purchase andpaperwork didn't know what he was doing and turned into a 2 day procedure due to his inabilities. Next it's vehicle has numerous problems.radio will turn on and off over and over. When radio goes off, dash lights go off also. There's a rattle in the vehicle and they say it was Sun roof and that's not it. Then try calling service or parts and all you ever get is voicemails. Try to call any other dealership and I gurantee you will get a human on the line first and every time in parts or service. I do not recommend Shorkeys. BTW it is a 2015 Jeep Trailhawk that there are so many problems with. More

Not Worthy compared to the Competition I have had nothing but a series of disappointments after the sale with this dealership. I got a great deal on the vehicle, but the service after the s I have had nothing but a series of disappointments after the sale with this dealership. I got a great deal on the vehicle, but the service after the sale has been disappointing. Anytime I ask about warranty issues I am told I have to start a claim with Chrysler Customer Service first, if they deem it is something worth checking into, then they will take care of it. The service appointments are always scheduled 3 to 4 weeks out, nothing is ever available on a Saturday. If I call a local competing dealer and explain the problems I am having with Shorkey, they always do their best to get me in the next day. That tells me who wants my business going forward, I think I;ll pay a little more for my vehicle the next time I'm shopping. More

Didn't Care!! This dealer could have sold the 2012 White Convertible Camaro that is still on their website at another one of their dealerships. Drove an hour for t This dealer could have sold the 2012 White Convertible Camaro that is still on their website at another one of their dealerships. Drove an hour for them to tell me they could give me $5k less than my trade in was worth because "We already came down on the price of this car." Not my fault YOU cannot sell this car- now I see why! Not even a call to see what they could do to sell the car (it really wasn't much). You did me a favor, we found a nicer 2011 Camaro with 1000 miles at a dealership that knows how to treat customers instead of Katie making fancy commercials!! More

Disappointing - Don't be fooled by the free cookies I visited the Jim Shorkey Jeep dealership in Irwin, PA (an hour and 20 mins away from where I live) after doing research and reading mostly positive r I visited the Jim Shorkey Jeep dealership in Irwin, PA (an hour and 20 mins away from where I live) after doing research and reading mostly positive reviews. The reviews could not have been more wrong. After exchanging emails with the dealership for a couple days, I was feeling pretty good going into the ordeal. Upon arrival at the dealership, I was introduced to the salesman Matt Kramer after waiting approximately 15 minutes. After telling Matt which Jeep I was interested in, he left to start the appraisal on my trade-in. He then returned to tell me that they could not locate the exact Jeep I was interested in and that we could test drive another Jeep that was basically the same. The test drive went fine. Once we returned to the dealership, Matt gave me the results of my appraisal, which was almost $5K below the blue book value. He then informed me that I was upside down on my current loan (this should not have been a surprise, I was upfront about this from my very first conversation with the dealership). He then told me what the price of the Jeep was, which was $3K more than advertised on the dealership website. The explanation he provided was that I didn’t qualify for any of the rebates because I wasn’t a recent graduate or veteran. He then placed an absurd set of numbers in front of me to demonstrate what he anticipated my monthly payment would be. After I told him that those numbers were absurd and would not work for me, that is when things started to change. He then had me complete a credit application to see what the actual numbers would be. After waiting approximately an hour, he came back to tell me that no bank would finance me without $5K down. Again, I was upfront from the beginning that I was not prepared to make a large down payment on a vehicle. I then asked him to run the numbers on another vehicle that was approximately $10K less than the first vehicle. Again, he disappeared. This time he was gone for approximately 1.5 hours. While I waited in his cubicle for news, I could see my salesman and the finance guy sitting in the finance office laughing and playing on their phones. There was no attempt to keep me apprised of the status of the deal or to discuss what other options were available. Finally, after being at the dealership for a total of almost 4 hours, Matt came to me and simply handed me the keys to my current vehicle and told me they couldn’t get the deal to work. No further explanation and absolutely no attempt to offer me additional options. This was not my first vehicle purchase and I have never seen a dealership/salesman that was uninterested in making the deal work. Although completely dumbfounded at what had just occurred, while I was still in the dealership parking lot, I completed a credit application for a nearby Chevy dealership and immediately received a phone call asking me to stop by. An hour and a half later (including test driving 2 vehicles), I was pulling off the Chevy dealership in a brand new SUV. The real kicker is that my new Chevy was more expensive than the second Jeep that the Jeep dealership couldn’t make work and the Chevy was financed through the exact same bank that Jeep claimed would not offer me financing. The Chevy dealership also offered me full blue book value for my trade-in. While I certainly appreciate the free cookies and coffee offered by Jim Shorkey, the snacks are apparently a distraction from the poor customer service. This dealership definitely lost me as a customer. While I fully understand that the purchase and financing of a vehicle is complicated and sometimes just doesn’t work, the lack of interest showed by this dealership and the salesman was astounding to me. Thank god for Kenny Ross Chevy! More

Bait and Switch I saw an ad on their website for a Limited Journey MSRP 35,500 for lease of $279 with incentives, or $239 with 1000 down and incentives; or EVERYONE q I saw an ad on their website for a Limited Journey MSRP 35,500 for lease of $279 with incentives, or $239 with 1000 down and incentives; or EVERYONE qualifies at $297. I called to verify the special as well as e-mails back and forth. Went in for the appt after being there for 1hr ½ we finally got to talking numbers and they acted as they had no idea about the advertisement. Luckily I had printed it and showed it to them. They still kept trying to change things around and basically said they can’t honor it. They can’t give a Limited for that low of a price maybe an SXT model. But a Limited just isn’t possible. It was an advertised special on their website! After much discussion, They tried to offer us a 31,000 vehicle that didn’t have all the added options for close to $400 a month far from the advertised special. After 3 hours there I just wanted out . The sales guy said he would get in touch with the GM and see if they could honor the deal. I couldn’t believe this, we weren’t asking for anything crazy we just wanted was advertised. After almost 2 days of not hearing anything (and we left multiple messages with multiple people and before our apt we were receiving multiple calls and e-mails daily) they offered only a specific 28,000 Journey for $389 a month. Again a lesser value car for $100 more a month. Ridiculous. I don’t know how a business can get away with such false advertisement and its been days since and the ad is still on their website the monthly payment has changed alittle. But its still advertising the Limited for $279. More