Was in for a simple Oil change. Of course work ended up costing more than quoted but no big deal. Inquired about a fixing some trim. I was told that I needed a new part although I'm not sure this was totally necessary. This was about 4:30p.m. Part was ordered. Later I discovered that I could get the part for about 40% less elsewhere. I called at 8:30a.m. the next day and tried to cancel. Of course I was told that I couldn't. The parts person checked and part was already there. Evidently, the part came from a local source. In order to return, the dealer wants to charge 20% for a part that came from a local source that they probably use daily. While I realize that there is a cost to doing business, I also realize that pleasing customers also affects the cost on business. I felt that already being gouged for an overpriced part is to be expected from most dealers, but charging 20% to return it locally is a bit too much (especially with so little time having passed).There are plenty of places to get this car serviced, but just as important to me, are the ones that do the little extra for the customer. These I will deal with. My son just bought a car there and I'm sure that unless it is absolutely necessary, it will be difficult for me to recommend having it serviced there as will it be for me to take my wife's car back. Please be certain had the service rep. said "sure, no problem, we can return this and there will be no charge" it would have had a much more positive affect on customer service and repeat business.
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