Jim White Honda

I have a 2018 Honda HR-V EX-L and at 68,000 miles the CVT went out. I have always maintained and serviced at Honda regularly. I've also had the CVT fluid changed at 30k and 60k. Honda dealer acted like it wa went out. I have always maintained and serviced at Honda regularly. I've also had the CVT fluid changed at 30k and 60k. Honda dealer acted like it was my fault even though bought it certified pre-owned in 2019 from the same dealer and had all my service done there. The service department only care about getting money from you. Then proceed to tell me my certified pre-owned warranty no longer exists and I need to purchase an extended warranty on the spot offered directly from Honda with no documentation. Skip this dealer... there are other options in the area. More

Glad I only bought my car from them. Keep an eye the finance guy. Make sure he does what you want and never get your car serviced there. 👺👹👎🏻💩🤬😡 Keep an eye the finance guy. Make sure he does what you want and never get your car serviced there. 👺👹👎🏻💩🤬😡 More

My brother and I both bought tires from here for our cars, and we constantly had to bring them back to get “serviced” because they both kept leaking time after time.. it was frustrating and they just ke cars, and we constantly had to bring them back to get “serviced” because they both kept leaking time after time.. it was frustrating and they just kept saying it was a “sensor” but we took both our cars elsewhere and found out it was more then just a “sensor” like we were told. I’m so happy I didn’t lease my brand new 2022 CRV from there, instead, I leased from somewhere else. More

I bought my pilot in 2017 and had nothing but great experiences every time my car has been serviced by Mark Johnson and his amazing crew. experiences every time my car has been serviced by Mark Johnson and his amazing crew. More

We had a great experience buying our last 2 cars from Jim White Honda. Would recommend them highly. Dealt with both Brian and Derek and as much as I stress about the financing, I found their Finance Manag White Honda. Would recommend them highly. Dealt with both Brian and Derek and as much as I stress about the financing, I found their Finance Manager, Scott was great to work with. A+ Guys!! More

well if you want to be rushed out because they have to leave at 6pm on the dot then this is the place for you!!! first day here van we were looking at a van had bad rotors then got it fixed and went to lo leave at 6pm on the dot then this is the place for you!!! first day here van we were looking at a van had bad rotors then got it fixed and went to look at it again and it was ok but still felt something slip a little so looked at a pilot and loved it. however our sales guy had to step out for a family event and asked someone else to collect keys no biggie however at 6:02 I got a call saying I needed to end drive and come back . then the manager who knows my fiance because he USED to be in car business was a total jack xxx!!! he told him to go back to byrider. he doesn't work there hasn't worked there and isn't in the car business anymore. way to take money from your sales people! More

We came from Indiana to buy a used car in June 2021. Kent Keplinger was friendly and helpful, and the price was the best for hundreds of miles in any direction. We were in and out with the car in 2 hours. We Keplinger was friendly and helpful, and the price was the best for hundreds of miles in any direction. We were in and out with the car in 2 hours. We would definitely buy here again. More

Be prepared to pay more than you should. Be prepared for them not to LISTEN when you tell them what you want done. Took my car in and asked Kathy Cole to check the starter. She said it was the battery and c them not to LISTEN when you tell them what you want done. Took my car in and asked Kathy Cole to check the starter. She said it was the battery and charged me $275. Had to return it a week later and was told I needed a new starter for the low low price of $917. Dave Moss said I was getting a great deal! That is when he lost my business. I never had a battery problem even though he put that on the work order again on my second visit. That was to justify the $275 charge. It was a blatant lie. I will go to Brown Honda for future service and will tell the 11 people in my family and anyone else who owns a Honda to do the same. Word travels and can make an impact. Check them out on the BBB website. They should be embarrassed and ashamed. They need to take a class 101 on how to listen to the customer and address their needs. More

Couldn’t be more disappointed in my service experience with Jim White Honda. At 4000 miles over warranty my engine seized up. Had my local shop check engine and they said oil level was fine. Got it to Jim with Jim White Honda. At 4000 miles over warranty my engine seized up. Had my local shop check engine and they said oil level was fine. Got it to Jim White and they told me it had 8 quarts of oil and that’s why it seized up. I’m no mechanic. But if my engine had 8 quarts of oil it would have been smoking and leaking oil like crazy and none of that happened. I chose to have someone else look at the car. It was a certified Honda mechanic from Brown Honda in Toledo and he reported that the car had the right amount of oil. I then spoke to a Honda America advocate who told me I was out of luck because she had to go with Jim White service assessment. Needless to say I had to have engine replaced at my expense. 2,000 miles later the transmission went out and I was on the hook for that also. The sales department was great but buyer beware; pray to god you don’t have to have your vehicle repaired by them. More