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Jim White Lexus of Toledo

3.0

5 Lifetime Reviews

7505 W Central Ave, Toledo, Ohio 43617 Directions
Sales: (419) 841-3500

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5 Reviews of Jim White Lexus of Toledo

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June 20, 2017

"HORRIFYING EXPERIENCE"

- Joe

About 3 wks ago I purchased a LEMON used car from Jim White Lexus of Toledo. These people sell damaged used cars to honest customers who come to them for advise and guidance to help buy a pre-owned lexus. They had advertised the car that I purchased as "super clean" "single owner" blah blah....I was assured by the sales person Edward that I was buying a very reliable car which will last for years with proper maintenance. IT WAS A LIE. The day I went to pick up the car, ED was missing and used car manager handed me the keys with the same assurance that the car is clean and dependable. Next day, AC broke down. I went to them and they recharged it. @ weeks later their were oil slicks in my driveway. I was surprised and thought maybe it was from the fresh service etc. so I=I ignored it. After 2 more days I started smelling burning oil from the hood, the smell of which kept getting stronger everyday. I was concerned about my families safety so I took the car back to Jim white lexus to have it inspected and possibly repaired at my cost. After 3 hours of inspecting my car, Bryant gave me an estimate of approx. $4000.00....that was RIDUCULIOUS. I haven't got my car papers and plates yet and it will cost me 4000.00 $ to fix the car that I purchased for $5500.00. WHAT KIND OF DEALERSHIP IS THIS? ITS LEGAL. Legally they were supposed to inspect the car and deemed it safe to prior to putting it on for Sale in their JUNK parking lot. This is NOT ETHICAL. Lexus is a Brand people connect with Luxury, Truthfulness, Prestige, Honesty and above all INTEGRITY. Jim White of Lexus HAS BORKEN ALL THE VALUES THAT LEXUS STANDS FOR. I WILL put a word out in media and public about their reputation and request the people I know to not to buy ANY CAR FROM THERE..AS NO ONE CAN TRUST WHAT THEY ARE GETTING

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Recommend Dealer
No
Employees Worked With
Ed, Brynt
October 01, 2016

"Easy, fast and pleasant. "

- Mark S.

I traded in a BMW and I leased a new Lexus IS from them. It was easy. Price was fair. Didn't take all day to get What I wanted. Everyone seemed genuinely happy to help me and be there. I would recommend and buy again.

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Recommend Dealer
Yes
Employees Worked With
Jason , Ken
October 01, 2016

"Knowledgeable and Excellent Customer Service! "

- Brandi

We went into Jim White Lexus to look at one vehicle after doing some online research and after a test drive decided to change our search to something very fuel efficient. Normally this would mean days of added research and time I just don't have to figure out what would best suit our family's needs. However, the salesman and the manager were incredibly helpful and we were able to narrow down our search quickly with some guidance. We never felt rushed, even when we were there at closing time. So professional and kind from start to finish, I am very happy to have stopped in--I have something that meets my needs perfectly and was able to still have my weekend to enjoy the family instead of going back and forth to other dealerships or haggling on price. Seriously the best price in town, combined with fantastic customer service! I would highly recommend stopping in, even if you are not looking for a Lexus, they have so many great vehicles.

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Recommend Dealer
Yes
Employees Worked With
Kyle, Tim
September 30, 2015

"Worst Lexus Dealer"

- prashantyadav

One of the worst Lexus dealer. Bought a 2010 Lexus GX 460, and brakes failed within 15 days < 500 miles. Called Jim White Lexus of Toledo, and they told me that its not their problem. My car mechanic told me that the brakes caliper were worn out, and your dealer must know about this. This would show up in any inspection. These guys are xxxxx! Stay away!

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Recommend Dealer
No
Employees Worked With
Jason
November 27, 2013

"Brought in Lexus vehicle for dash indicator light. Car in..."

- Mits1995

Brought in Lexus vehicle for dash indicator light. Car in warranty with 9600+ miles and one year old. Service agent refused to evaluate my vehicle unless I paid $35-50 for the initial evaluation. This is a vehicle that is under warranty! He told me to get vehicle evaluated where I purchased it and not with Lexus of Toledo. Further chastised and insulted me by stating since I live in the area, I should have supported this Lexus dealer and purchased it here. Took vehicle to Yark Jeep/Dodge and work done for no charge to me or warranty. Based on the treatment I received, I would never purchase any vehicle from Lexus of Toledo

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Recommend Dealer
No
Employees Worked With
Augustiniak
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