Jim White Lexus of Toledo - Service Center

I have a 2021 RX 350 F Sport that recently developed a leaking sound in the engine bay. Horrible experience with Technician Jeff. We scheduled the car to have the leaking sound checked out today. When I c leaking sound in the engine bay. Horrible experience with Technician Jeff. We scheduled the car to have the leaking sound checked out today. When I came in, Jeff did not even bother having it taken into the Service Bay to properly diagnose the issues I had. He simply tried to listen for the leaking sound- and when he couldn't identify it accurately, just flat out said that they were not willing to service my car or have it diagnosed since there was no Visible or Audible loud leaks and there was no dashboard warnings. I even showed him a recording of the Leaking sounds that I got and he was adamant that it was just the Metal and Brackets ticking as it expands and contracts. Yeah- it's not Winter. It never did that until a week ago. And Metal doesn't Drip-Sizzle every so often. Plus, if it was, there would be no dripping sound when the engine was running or immediately after it's shut off. A hot engine will stay hot at least a few more seconds before it starts to properly cool down for the ticking he mentioned. The leaking sound I hear in my garage is pretty consistent and immediately noticeable. Now, call me crazy, but this is the first time I've dealt with a "Service Adviser" that did not want to actually Diagnose the issue. Sure, the leak wasn't spewing out of the bottom and the car wasn't breaking down, but a leak is a leak. That's the point of bringing it in to get checked out and DIAGNOSED. Preventative measures to increase the reliability and lifetime of the car. What- would Jeff rather I maybe come back in 6 months with excessive wear and tear due to the leak so they can blame me for not properly Maintaining my vehicle and not cover anything under warranty? There was another issue with the G-Force/Accelerometer sensor on my F-Sport model. When accelerating, the sensor thinks that the car is pulling to the side. Basically the sensor is skewed 45 degrees. Either a software issue or the sensor is just skewed. Regardless, Jeff tried to tell me he had no clue what it is I was even talking about and when I showed him, he said that "It's an F-Sport model. Nothing we can do about that" in his own words as if he knew nothing about the vehicle. The thing that bothered me the most is that prior to me leaving after it was clear that he was not willing to even bring it in to get it Diagnosed properly ( Which should've been at least the bare minimum. They could've told me they found nothing after looking under the car and into the Engine bay. ) and I told him if he wasn't interested in my taking my business, that I could leave. He had the gal to tell me that he was interested in my business as long as it was for Regular Service, "Maintenance", Oil changes, Tire Changes, etc.... So basically anything that was NOT COVERED UNDER WARRANTY. But for anything else, I should take it to the place I bought it from. I guess the free Loaner car ( To which Jeff was also adamant at the start when we popped the hood that they could NOT provide a loaner car for something "Like this" since there was no obvious issues. ) and anything covered under Warranty was something they were not keen on. More

Brought in Lexus vehicle for dash indicator light. Car in warranty with 9600+ miles and one year old. Service agent refused to evaluate my vehicle unless I paid $35-50 for the initial evaluation. This is a warranty with 9600+ miles and one year old. Service agent refused to evaluate my vehicle unless I paid $35-50 for the initial evaluation. This is a vehicle that is under warranty! He told me to get vehicle evaluated where I purchased it and not with Lexus of Toledo. Further chastised and insulted me by stating since I live in the area, I should have supported this Lexus dealer and purchased it here. Took vehicle to Yark Jeep/Dodge and work done for no charge to me or warranty. Based on the treatment I received, I would never purchase any vehicle from Lexus of Toledo More