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Joe Heidt Motors
Ramsey, NJ
188 Reviews
This May, Joe Heidt Motors is celebrating it's 66th year in business, and to this day the store is family owned and operated (now in our third generation!)
At first glance, you might not think we are a business in operation since 1958 - we boast a fresh, state-of-the-industry renovation, with interactive displays, a clothing and accessory boutique, all servicing done on location (no separate service centers to try and find!) and all the amenities the 2024 customer would expect. Pro Tip: try the hot chocolate.
All of this is in place to support our award-winning customer service:
-Joe Heidt VW is one of only 4 Volkswagen stores in North America to be selected as a JD Power Dealer of Distinction for 2024, reflecting our commitment to customer service and transparency.
-Joe Heidt VW is a proud member of Volkswagen's exclusive "Wolfsburg Crest Club" since 2017, a membership based entirely on sales excellence and customer satisfaction.
-We are a Carfax Top-Rated dealer since 2019, and in 2024 we became the only store in the area to be recognized for our 5 consecutive years of excellence (come check out the trophies, and the custom case they had to make for us!)
-For the third year in a row, our own customers voted us 201 Magazine's "Best of Bergen" as Best Auto Dealership, which we are humbled by, and for 2024 our service department was also selected as a finalist among all private and franchised service departments in the county.
Come visit us today, and you will find out what separates us from the rest. We'll be glad to welcome you to our ever-growing family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
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Showing 188 reviews
April 01, 2023
I worked with Sara Schlosser, from the Service Department of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating, between the insurance company, and a local auto body shop to get my car repaired correctly, and in a timely manner. Sara worked above and beyond her job title, and was very responsive throughout the entire repair process. Thank you, Sara. More
by Lucas
March 29, 2023
Alfredo Gonzalez was very helpful and accommodating. He explained the difference between different models and had tons of patience. Alfredo is very knowledgeable and explained all the features the car c He explained the difference between different models and had tons of patience. Alfredo is very knowledgeable and explained all the features the car came with. We look forward to working with him again when the lease comes to an end. More
by Samantha
March 28, 2023
I have used this dealership before and have been extremely happy with my Sales Rep. Gary. He is honest and straight to the point and made getting my new lease a pleasure. The entire dealership is gr extremely happy with my Sales Rep. Gary. He is honest and straight to the point and made getting my new lease a pleasure. The entire dealership is great, it is clean, organized, and everyone is helpful. I look forward to working with Joe Heidt Volkswagen again! More
by jhachicho
Employees Worked With
Gary Delalla
March 28, 2023
Dealers work efficiently and effectively. Made the experience stress-free. For my first car buying experience our dealer Juan helped me with everything and recommended me everything I needed Made the experience stress-free. For my first car buying experience our dealer Juan helped me with everything and recommended me everything I needed for the best results. More
by christian granados
March 28, 2023
This was my second and certainly not my last time doing business with Joe Heidt Motors and worked with Juan both times on finding the right vehicle for me and my family. He's extremely knowledgeable on all business with Joe Heidt Motors and worked with Juan both times on finding the right vehicle for me and my family. He's extremely knowledgeable on all the features, straight to the point and made both experiences very pleasurable. My most recent visit was based on a promotion received from VW which I feel are always too good to be true, but what was stated on the paper is exactly what happened. Juan told me what cars were available on the lot, made an appointment with him and got the deal done. I also worked with Jose in Finance both times who is also very knowledgeable on all the different warranty and coverage options. Great experience all around and can't recommend Joe Heidt Motors, along with the two individuals mentioned if you're in the market for a vehicle. More
by Phil L.
March 26, 2023
Stephen Kennedy was knowledgable and very personable. It was one of my best car buying experiences. I would highly recommend him as a salesperson and Joe Heidt as a reputable dealer. It was one of my best car buying experiences. I would highly recommend him as a salesperson and Joe Heidt as a reputable dealer. More
by andrea
Employees Worked With
March 26, 2023
Corissa was very pleasant to do business with. I didn’t feel like I was being forced into a sale. I truly felt like she wanted what was best for our family and was guided with our family’s needs i I didn’t feel like I was being forced into a sale. I truly felt like she wanted what was best for our family and was guided with our family’s needs in mind. Thank you so much! Joe Heidt Volkswagen always has my business. More
by MP
March 21, 2023
Very professional staff. Sales team provided a great deal and remained professional and fair throughout the negotiation. Would highly recommend. Corissa was extremely pleasa Sales team provided a great deal and remained professional and fair throughout the negotiation. Would highly recommend. Corissa was extremely pleasant and easy to do business with. David was a very fair and honest Sales Manager. More
by Bcgurney
