Joe Heidt Motors

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Joe Heidt Motors:
I have been involved in the leasing and co-signing for 5 vehicles in my family within the last 5 years and have had nothing but positive experiences with this dealership. Carl Jenkins has been my salesman consistently for each purchase and has always been very helpful. When we call he remembers the members in my family right away and is very personal. I have never felt like he's trying to make a sale when I speak with him, instead that he's there to aid me with my purchase. The service department has also been amazing. I have even recommended this dealership to others who have had good experiences as well. Having 3 teenagers get their licences within a few years of eachother could have been a major financial burden yet this dealership gave us affordable options that satisfied the whole family. We travel a great distance to purchase our vehicles from this friendly dealership and will continue to. Thanks!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Joe Heidt Motors:
This dealership was great! When I revealed my budget and wishlist I was shown exactly what would be reasonable for me and was very pleased with the results. The delivery was quick and I was very happy with the presentation and the final product. They have a very friendly staff that got right to the point and was very accomadating. I am very happy with my experience and have been back to purchase my 3rd vehicle.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Joe Heidt Motors:
For as long as I have been a VW owner, I would always go to Jack Daniels for the service of my cars. Their service was always standard at best, nothing out of the ordinary that left me saying, "Wow, that was really convenient" or "easy". One day, however, I went to take the wheels/tires off of my GTI only to discover that my wheels had wheel locks on them and that I was missing the proper key to remove them. I thought it would be simple enough to call Jack Daniels up and have them match the key to my locks and take them off for me and have me order the correct key for future instances. I called them up and to my frustration they wanted me to set an appointment for three days later to have a service technician look at the car and size up the locks. This was a task that even I knew should not have taken more than 5 minutes and in no way required an appointment by a service tech. The car in question was/is my daily driver and I since I was changing the brakes on it myself (that were no longer safe to drive) I needed to get those wheel locks off in order to put new put operable ones on. Needless to say I wanted to complete that task as quickly as possible so that I could resume driving my car for whatever I needed.

Enter Joe Heidt Motors. After hanging up on the Jack Daniels personnel for trying to "reason" with me why it would be impossible to look at my wheel locks the day of, I decided to call up the next closest VW service center, Joe Heidt. Without any complication, they told me to just come in and they would take a look at my dilemma. The tech there found the working key for my locks and even went the extra mile to remove them and replace them with lugs that I could remove with a standard tool so that I could continue and finish my project and just put the locks back on after I ordered my missing key. I told him my experience with Jack Daniels and he agreed that the whole process was ridiculous for something so trivial as trial and error in matching up the different keys- Which of course did take him less time than I estimated over the phone with Jack Daniels. After thanking him, he gave me the information I needed to know to order the key for next time, and I was on my way.

Since then, the friendly staff of Joe Heidt motors saw me revisit several times within the same week and following weeks thereafter. Whether it be to order a part or service my car, Joe Heidt is now the only place I go and trust with my beloved GTI. They truthfully make it so much easier to own a Volkswagen and make that experience even more joyous. They share the same enthusiasm for the cars they service or sell that an owner such as myself does. This IS a dealer I actually did leave thinking to myself "That was easy". I would recommend Joe Heidt motors to anyone looking for a personable, seamless service experience with no hassle or frustration.

P.S. I couldn't help but catch some misleading reviews about certain employees at Joe Heidt. The first time I walked into Joe Heidt motors after running into my problem it was Carl that greeted me and assured me that someone would be willing to help me. He was real with me and totally involved/helpful despite it not being his problem. I have never bought a car from the man but that has not stopped him from being accessible or friendly in anyway. He continues to be a great guy to me every time I catch him there despite never having gained anything from me or my pocket.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Joe Heidt Motors:
I enjoyed the service, the staff was very personable and my overall experience was plesant. The only negative aspect is the length of time that I was kept waiting to fill out the necessary paperwork to walk out the door with the car. The car is phenominal and I hope to continue my good experience with them in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Joe Heidt Motors:
I have been shopping and buying cars for years. This was my first time here and it was the best experience I have had in buying a new car. They were friendly, knowledgeable, and eager to make sure i was happy. From the moment I went in the door they wanted to help BUT were not overbearing like some dealers. I have also been to some dealers recently where it was tough to get anyone to even acknowledge your presence. A lot can be said for this dealer, but the simple thing to say is, go in and give them a try. you will be happy. Also, the VW is a great car.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Joe Heidt Motors:
I have had nothing but AWESOME experience from Joe Heidt Motors. I have had mutiple questions regarding my 2002 Jetta answered, even with advice for servicing and keep-up which has helped a great deal. Another awesome thing about this dealer is I can be kept up-to-date on the latest deals and cars coming out over FACEBOOK. Now thats awesome. I would highly recommend this dealer to any and all of my friends, in fact i already have! Can't wait to get my next Volkswagen from Joe Heidt Motors!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Joe Heidt Motors:
TERRIBLE. I can't stress how BAD my experience was here. I went with my father to look at cars. We stopped at this dealership (HUGE mistake) The salesman Manny, who has only been working for "4 weeks" gave us a good price on a lease for a 2010 Jetta. I wanted to also check out other dealerships. When we left there, Manny called my father, asking us politely to come back and negotiate. This seemed like a good idea at the time, because I had decided I wanted to go with a Volkswagen. Before we returned Manny and my father negotiated at a price and Manny said that would be the price we would pay. I can't stress how many times on the phone, and after we arrived back we went over the lease price and all of the other figures. I was having my mother co-sign with me and we were going to go pick the car up Monday. Monday came, and my mother called them in the morning to give her information. They faxed my father a form, in which my mother and I filled out for them to review and check her credit. Craig, in the finance department, called back in 5 minutes when Manny said it would take 30 minutes. Craig told my mother that it would not work, which we did not understand because my mother had good credit. They said they still had to 'prep' the car and it wouldn't be ready until the next day (Tuesday). So Today, (Tuesday) we faxed over my Step-father's information. No call back. My mother called and left a message. Two hours passed and still no call back. She called again and asked if he was there, whoever answered was going to give her a voicemail again and she said she already left a message and she would wait. Craig got on the phone and said he 'didn't get to it yet, but was going to check now.' She asked if he could call her cell phone and not my step father, because he is a football coach and he was on the field for practice. Craig so not a problem. Well, Craig ends up calling my step father anyway and telling him the credit part was good to go, but in order to do this, it would be another 20-30 dollars a more a month. Well, on Saturday night when my father and I went, we left them a 500 dollar deposit with the information stating it would be the agreed price. I just checked my bank statement and they cashed my check, AFTER everything that happened. I would never ever tell my WORST enemy to do business with anyone from this dealership. They are liars and crooks. You do expect this to some degree with dealerships, but this is the WORST by far. The only reason i rated the price at 1 was because I did not want to have their average to be any higher.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Joe Heidt Motors:
Same story: Carl Jenkins was non responsive until I said, "I'll be buying a car somewhere this week, call me if you want to sell a car." Finally he calls. I agree to come in only to find the car in the backlot, outside, covered in dirt with tall grass growing all around the car. It's like I'm looking at my Grandpa's '58' ride in the fields out back. I'm willing to overlook this though as I'm a patient man.
Turns out I'm missing a paper for the clunkers application. This is a Saturday, so on Monday Carl calls to "express the urgency" of the situation regarding this paperwork. I have that morning already gone to the DMV, so I immediately fax him what he needs. I then leave a message to confirm he got it. No response until that evening when he calls to say he can't read the fax. Geez Carl, why did you wait so long to call me back? I thought this was "very urgent". Regardless, I head out to the street, find a copy place, and have a copy of the document scanned/emailed to him within 10 minutes of his late, but urgent call. I then again attempt to get confirmation, right then and there, that he got my email but he does not respond for 2 days (didn't he just urgently call me 10 mins ago?). When he finally does respond, he tells me he that he needs more DMV paperwork "URGENTLY", even though it took him two days to get back to me with any kind of confirmation that he got the first document. This basically keeps happening until finally, some days later, he tells me he has what he needs, except my car. Joe Heidt Motors wants to hold my car until the Govnmt gives them the clunkers rebate. I have a little girl who I take to daycare, I was actually moving homes that very week, and all of the other things one does with their car/family: giving them the car is a huge inconvenience for me, if they are not offering to sell me/give me the new car at the same time. But they are not offering that. They are only offering to hold my car. The Clunkers (CARS) program states explicitly that the dealer is to hand over the new car once they have possesion of the clunker and then wait for the government rebate. This is public information available to absolutely anyone in 2 minutes on the web. However, being extremely understanding, I recognize that there is a certain risk to them so I say sure, you can hold my car, but can you help me with a temp vehicle or rental or something? Anything? Nope. Nothing. They won't even talk about it. I have to ask, "will you at least drop me back at a train station??" I drop the car. Then I hear nothing for two weeks. Not even a peep. Finally Carl responds to me and says, I don't know anything, the internet keeps crashing.
Finally, I decide I'm done. I'm about to give them $24,000 and they have done absolutely zero to sell this car to me. They never even once stated that the car was good, nice, or anything. They couldn't even be bothered to clean it up. Carl Jenkins in particular would respond to requests only at his leisure with half information.
These are a bunch of guys who are too lazy to try and convince you to buy their car or, in my case, just keep me interested long enough to pay them. If Carl Jenkins had made even the most minimal effort to sell his car, he'd have sold it a week ago.
These guys are a joke. You can drive 10 mins down the road to the following dealership, get the same car, and have a dealer who understands that you are about to part with thousands of dollars of your hard earned money. I was willing to give up a $4,500 Government rebate to NOT buy a car from Joe Heidt; that's pretty bad.

Go to this dealer:
Crestmont Volkswagen
730 Rte 23 N
Pompton Plains, NJ 07444
(973) 839-4000

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Joe Heidt Motors:
I called the head of internet services Carl Jenkins at this dealership. Obviously he knows that people are shopping through the internet these days. I asked him to send me information and he never did. Once he realized that I was probably not going to buy a car from him he was rude and offensive and didn't return my phone calls. I would never buy a car from this dealer if this is how they treat their customers and this is their HEAD of internet services. HORRENDOUS!!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Joe Heidt Motors:
This is the second time I've walked out of Joe Heidt when trying to purchase a vehicle. The first time was in 2000 and they still have the most inept group of salesmen I've ever been witness to.

I sent an email requesting info about an Internet promotion they had. Salesperson Carl Jenkins quickly responded and asked to set up a time to come in to discuss in person. Fair enough. How about 6pm (they are open until 8pm) on Friday. I didn't hear back but went anyway.

I walk in with wife and young daughter. No greeting. No Carl Jenkins. Two "salesmen" sitting at their desks and not getting up. Another salesman whining like a baby about a customer giving him a hard time on the phone. The "manager" took over the phone call because the salesman couldn't get it together.

After several minutes of being ignored, I say out loud in the direction of the salesmen..."if anyone wants to sell a car to me today, I'll be outside." So we go walking around the lot to check out the cars. 10 minutes go by...no one comes out. I walk back to the dealership and it's the same pathetic scene.

I urge anyone who is considering a VW to look elsewhere. This is the tackiest, classless sales team you've ever seen with a dumpy dealership to go along with it. STRIKE TWO for Joe Heidt. I will NEVER go back to buy a car from this dealership or from anyone that works there.

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