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Joe Machens Volkswagen - Service Center

Columbia, MO

4.3
1,156 Reviews

1,156 Reviews of Joe Machens Volkswagen - Service Center

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March 27, 2018

He was very friendly guy He was very friendly and he was helpful he answer any questions i had he told me what needed to be replaced and if i needed any thing More

by PRESTONHARPER51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
March 25, 2018

Always excellent service No matter what I need it when I go in everyone is always so nice and helpful. They were fast and got me in and out in enough time for me to still make More

by Ejvt88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Tell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service , Shawn Williams
Mar 26, 2018 -

Joe Machens Volkswagen responded

Thank you for the great feedback about our store! We are glad to hear that you had a great experience with us! We appreciate you and your business!

March 24, 2018

Great customer service Overall the customer service was great, they explain things to you and ask if you want them to go ahead and preform the work. They also offer a free c More

by tracies4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Peterson
Mar 26, 2018 -

Joe Machens Volkswagen responded

Tracie, we appreciate your honest feedback! We are happy to hear you had an overall great experience with us! We do appreciate you and your business!

March 23, 2018

Great Always great service at Joe Machens vw. The employees are always quick to greet and serve you. Great amenities at this business also. Thanks guys More

by MICHAEL.STOCK93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
Mar 26, 2018 -

Joe Machens Volkswagen responded

Michael, thank you for the kind words! We are happy to hear you had a great experience with us! Glad to have you as a customer! We appreciate you and your business!

March 23, 2018

charge my money without asking The first time I be there is trying to change my car tire, my car tire is flat. when they finished service, I check the car tire the pressure is n More

by WNG3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Williams
Mar 23, 2018 -

Joe Machens Volkswagen responded

We sincerely apologize for your experience during your tire service. We have alerted our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your feedback, as it helps us grow in the future.

March 22, 2018

Great service! Shawn Wiiliams was very efficient, professional and wonderful to work with! I could tell he really cared. I look forward to working with him again. T More

by kimsan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
Mar 23, 2018 -

Joe Machens Volkswagen responded

Thank you for the kind words! We are happy to hear that Shawn was able to help you! We appreciate you and your business!

March 21, 2018

It was a good one I was very happy with the service I got. I was waited on quickly and with politenes s.And the work was done quickly. I was satisfied. More

by CAROL_LAWSON99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Peterson
Mar 21, 2018 -

Joe Machens Volkswagen responded

Carol, thanks for the great feedback! We are glad we got everything you needed done in a timely manner. We appreciate you and your business!

March 21, 2018

VW Service The service was timely (I was early for my appointment and still was helped right upon my arrival) and everything was adequately explained to me. More

by acmnr4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
Mar 21, 2018 -

Joe Machens Volkswagen responded

Thank you for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you and your business!

February 20, 2017

Bait and Switch I bought two cars here. When I bought my '17 Jetta I asked if it came with the maintenence package that my '14 came with. The salesman told me yes. More

by Zfabula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Shaw
January 14, 2017

Jenn Gronlund service Jenn has given me great service time and again! it has been awhile but look forward to the next service! My F1 awaits a visit to her service Bay once More

by Flackanator
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenn Gronlund
Feb 01, 2017 -

Joe Machens Volkswagen responded

Thank you for taking the time to share your experience with us! We're happy you're pleased.

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