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Joe Myers Toyota

19010 Northwest Highway, Houston, Texas 77065
Sales: (281) 973-5306

Makes: Scion|Service Center|Toyota
 
25% Recommend

Overall Rating 2.4

72 Lifetime Reviews

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Joe Myers Toyota
72 Lifetime Reviews

Hours: Closed

Joe Myers Toyota Info
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Reason For Visit
Service

"Horrible experience"

I just bought a certified car from this dealer. Left the car over the weekend to be reconditioned; the day I picked up the car the inside was dirty with white stains all over the rugs. When I asked the sales person about the stains he said they can't do anything about it. The floor matts where also removed from the car and they try to charge me for new ones, if I wanted them. I had the car for three weeks and my torque converter needed to be replaced. I took the car to a Toyota near my house and when back to the Toyota Joe Myers to see if could get a complimentary oil change for my inconvenience for not having a car for 2 days . I spoke with service manager and she say they can't do anything for me. Horrible go any where but here.

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Unknown


Reason For Visit
Sales (New)

"Worst Experience Ever!! Not even close!!"

I have purchased over 15 new cars in my life and this was the worst car buying experience ever, not even close. We were offered a deal, and when we went to make the purchase, we were told the car was sold. I drove by a few days later and the car was back on the lot. When I confronted them with this information, they tried to lie to me about it being a different car. Once I proved it was the same car, they came clean, and said they didn't want to offer the price they had given me, so they made up the story that it had been sold. I was pretty mad, so I asked to see the Director of New Car Sales, Mike Grewenig, and as soon as he started talking, it was obvious to me that he was part of the whole scheme. If you have to buy a Toyota, I would think twice before going to this dealership.

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Employees dealt with

Leo Posada and Mike Grewenig


Reason For Visit
Sales (Used)

"I went to Joe Myers on Feb. 8, 2014 just to test drive a..."

I went to Joe Myers on Feb. 8, 2014 just to test drive a used vehicle to see if I liked it. My salesman, Quincy, was very nice. He had Bruce, a manger, come meet me after the test-drive. I was already in my truck getting ready to leave. Just out of curiosity I asked what would be the lowest price they would take for the vehicle. Bruce runs inside to get me a price. "You can have it for what we paid for it = $23,630 and if you come in right now I'll even take another $100 off" Bruce says. I said I would think about it and left. I went back a week later. Quincy brought his manager, Larry, to speak with us. I went inside and boy, did the games begin. First Larry brought out a paper that has $27,000(+) on it that's more than their own list price on their website. I told him Bruce told us $23,530. Larry said that Bruce can't give that low of a price. Larry goes on to say that they are already losing money on the deal. He then showed us paperwork that said they paid $22,100 for the vehicle. So now Bruce is a liar, too. Larry tells us that he’s been in touch with a lady from Dallas about the vehicle – another sales tactic. I asked why they would lie to their customers – Larry said it’s a sales pitch to get you in the door and then find out that their manager denied the price that was offered. Bruce also told them he didn’t remember saying anything to us. I asked them why they would do business this way especially with all the social media with which to spread their sleazy way of doing business. Larry then suggested that we finance thru them and if we happened to get a low interest rate it would make up for the higher price of the vehicle. My dad tried to purchase a car from Joe Meyers a couple of years ago and ended up walking out after he negotiated a price because of the sales pressure for the extended warranties, etc. He patiently told them no several times during a 45 minute pitch and they still wouldn’t take no for an answer. It’s unbelievable that you probably have 2-3000 vehicles for sale all within 2 miles in which to pick from and they still have to treat their customers like their idiots. If you meet Larry, save yourself hours and just leave. By the way, according to Larry, Bruce can't make you a good deal either.

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Employees dealt with

Quincey, Larry and Bruce


Reason For Visit
Service

"I had a great experience thru & thru. I bought a 1992..."

I had a great experience thru & thru. I bought a 1992 Toyota Camry with low mileage, for a 1st car for my son, who is now working the over night shift. I received exceptional customer service, in used cars, all the way thru to the service department.. There were a few things the 1992 Toyota camry needed and Joe Myers service took good care of me and the car. I paid cash for my car. I was highly impressed with the service dept. I called in on a Monday at 6:45 a.m to see if they were open yet, & a service advisor answered the phone. Excellent customer service. Everyone treated me really nice. Made me feel like I was the only customer. Anyone who answered the phone in service, was very professional. It was a great dealership experience. I had been looking for a used car for a while, & went to other dealers, but Joe Myers gave me the best service. My sales person gave me undivided attention. when I took my car to the service drive, for a few things to be done, I even had the wonderful opportunity to meet Jerry Rocco, who does the Toyota commercials with his daughter. I love the commercial. It is so personable. He is really that personable in real life, very nice person. really eager to help me. So I had a great experience at Joe Myers, when I am ready to buy a new vehicle, I will definitely go back to Joe Myers. The entire dealership was so nice to me. I guess I am just not use to be treated so nice. So thanks Joe Myers Toyota (Jersey Village ) for great customer service I can depend on & rely on, for years to come. A loyal customer to now & to be, Beth L. hodges/ Proud owner of my 1992 Toyota blue cute Camry.

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Employees dealt with

Yao on the service drive & Manny Cruz


Reason For Visit
Sales (Used)

"Went in to look at a Mini Cooper and came out buying one...."

Went in to look at a Mini Cooper and came out buying one. The buying experience was great, but the service part sucks!!! I just hope that the dealership gives Lomax and Stacy recognition. I wrote about your service team already. They need learn that they are the worst group of people ever!!

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Employees dealt with

Lomax and Stacy Graham


Reason For Visit
Service

"We took the car in for service, and found out that there..."

We took the car in for service, and found out that there was going to need to be a transmission fix. I waited for my car for over a week to be fixed!! The service manager never got back to us and never returned calls. We bought the car on July 20th, and only drove the car for a week. It has been in and out of the shop.

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Employees dealt with

Bryan Ross


Reason For Visit
Service

"The worst service treatment i ever had at Joe Myers ......."

The worst service treatment i ever had at Joe Myers .... un professional service manager’s attitude and unprofessional service techs … they scratch my front wheel badly on my new Tacoma and don’t even have a curtsy to replace it and call the cops to stay out of the property…. I don’t understand how they got service excellence award …. Make sure they don’t screwed up your car …

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Employees dealt with

Mica


Reason For Visit
Sales (New)

"I did purchase nor than 10 car in the last 15 years from..."

I did purchase nor than 10 car in the last 15 years from different dealers in Houston. My experience this time was amazing and exceed all my expectation . Adam Bekkali was and amazing sales person went far and beyond just selling a car he followed me home and show me everything about my car. I was speechless about his attitude and specially I was there till after 9 pm. Adam Bekkali did show me that there is some people who care about the person not only just a sale. definitely I will recommend adam as sale person to all my friends . God bless you Adam Bekkali.

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Employees dealt with

Adam Bekkali


Reason For Visit
Sales (Used)

"Munoz: Have dealt with lot of used dealerships over the..."

Munoz: Have dealt with lot of used dealerships over the years. Joe Meyers Toyota is by far the best in price service and selection. So go check them out everyone that is looking far a nice used ride with low miles and good condition and Mr Pat Reed with Joe Meyers Toyota at 19010 North West Fry Jersey village, Houston Tx. Thanks again Joe Meyers Toyota, The MUNOZ family sends our appreciation.

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Employees dealt with

Pat Reed


Reason For Visit
Sales (New)

"The customer service at this dealership was well below..."

The customer service at this dealership was well below average. I went in to try and purchase a new Toyota and trade in my Dodge. The online salesman did not call me back to let me know any of the details (this was after I had gone to the dealership, in person). I eventually had to call him back, 3 days later. I finally heard from him on the third day, and then, he couldn't give me any details. He said that he needed some other information from me (mind you, I had already asked him if he needed any paperwork from me before I came the first time). I waited another 2 days, and still no return phone call with any information. I go to the dealership Saturday morning, and the salesman was working with a customer. He took me over to the used lot and asked the used car manager to work with us. This is where the real drama began! This salesman acted like he didn't want to help us. He was very rude from the beginning. We walked outside to look at vehicles, and he went in the opposite direction. We didn't even see him for 15 minutes. When we did finally see him again, another salesman was already helping us (this salesman was great). The used car sales manager then blurted out some rude comments to us and walked away, while waving his hand at us in disgust. I will never go back here or recommend them to anyon; and I didn't buy a car from them either!

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Employees dealt with

Used Car Manager (Not sure of name) and Internet Sales Manager (Gabe)
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