"Bad customer interaction "
went in to purchase a new Jeep. When it came to the payoff of my vehicle, I gave it to him and explained I had just gotten it from the bank. the general manager came over demanded I call again and get a more accurate payoff. I tried to explain the payoff I gave him was accurate. the general manager became rude and very condescending, and would not do an appraisal we left.
"Problem rectified "
Thank you Ron for taking care of your customers and doing the right thing. I'll be back because of you. I have a Jeep that will be services by Joey Accardi Jeep.
"Difficult to diagnose problem fixed by professional team"
- Rose P
I would like to thank & commend the staff at Joey Accardi Chrysler/Dodge dealership for their tenacity and excellence in solving my recent auto repair problem with my 2013 Chrysler 200 Limited.
In March 2016, my car began stalling while driving it. The car had been driven approximately 58,000 miles when the issue began. This continued throughout 4 months for approximately 10 times! It was very dangerous to myself other others on the road.
After having taken the car to 2 other local dealerships (one being the dealership from which I purchased the car brand new), the problem was misdiagnosed and unresolved.
I brought my car to Joey Accardi Chrysler/Dodge’s Service Department. Although it was not easy to diagnose (and one mechanical/electric problem may have caused a chain reaction affecting others), the persistence of the Service Department team (in collaboration with Chrysler Corporation Star team) at Joey Accardi Chrysler/Dodge paid off. My car was finally fixed by August 2016!
I appreciate the professionalism & superb customer service of Dennis Doucette (service manager), Ron Kellenbenz (operations director), German “Alex” Gutierrez & Dylan Medeiros (service advisors), Stephen & Danny (technicians), Vic and all that have test-driven my car & contributed to the remedy. Also, thanks to Tommy at Chrysler corporate & Chrysler Corporation Star team of engineers.