John Eagle Acura

The Staff at John Eagle LIE John Eagle Acura has some of the worst people in management. They will LIE and say whatever it takes you get you to come into the dealership and wast John Eagle Acura has some of the worst people in management. They will LIE and say whatever it takes you get you to come into the dealership and waste your time. I've purchased many vehicles in my life. I am a busy person, so my last 3 purchases were done online. I make a deal online and came in to sign paperwork. Easy right? Not at John Eagle Acura. I am from the Houston area. I received a competitive quote from the Dallas area. I wanted to see if anyone closer to home would be able to match it. My brother and I wanted to purchase two 2019 Acura MDXs. He found an Internet Director, Masha Baklashev, at John Eagle who said she would beat the price. She even said they had the colors we wanted. When can we come in? We asked her for quote so we can make sure there are no hidden fees, then we will come in and sign to the agreed price. She would not provide one and said we might use it to get lower prices at other dealerships. Fair enough. We had to leave work early to come in. Masha said she was busy with a customer and would have another sales person assist us. We finally arrive at the dealership. Here are where the lies become apparent. Mike was the sales associate who assisted us. He pulled up 2 MDXs. They were not our colors. They did not have it, but he said they could get it from else where. OK fine. No biggie. But why did Masha lie and say you had them and were pulling them up for us right now? Next, he started writing down numbers. He even added on Luxury Shield, which is a protection plan for various things. I told him we don't want the protection. Give us the price Masha agreed to beat. A lot of back and forth, it just could not be done. Our time was clearly being wasted. I asked for a General Manager. A gentleman walks up to us. His name is Leonta Mathews and he introduces himself as the GSM. I asked what is a GSM? He said General Sales Manager. I said ok. He asked what can we do to make a deal? I said to give us the deal that Masha promised, we are not budging. With us refusing to budge, he quickly said you wasted your time and he walked away. How rude. I was livid. After he walked away, I looked him up on the John Eagle Acura website. Turns out he lied as well. He was not the General Sales Manager. He lied to our faces. Just wow. We asked to speak to Masha. Masha said she would be around until 8pm (another lie). It was only 6pm and Mike told us she left for the day. We never got to meet Masha. We left the dealership. Then someone by the name of Moussa calls me while I am driving. He claimed to be the GSM as well. I looked it up to confirm. He still couldn't give us the deal Masha promised. I said it's ok. You just wasted our time. At John Eagle Acura, gone are the days of honest negotiations. They will lie and do whatever it takes to get you to come in. Once there, they will lie to your face and try to get you to pay more than what was promised. They will even force you to buy protection packages (Luxury Shield) that are 'included on all new cars'. I have screenshots of all conversations on my phone. You can't make this stuff up. More

Great service Repairs done in a timely manner. All associates are extremely nice at all times. they are always helpful with loaner cars as well. Would recommend Repairs done in a timely manner. All associates are extremely nice at all times. they are always helpful with loaner cars as well. Would recommend More

Good service Good service. Trustworthy people. It was good to get in on the same day as I called in the morning to make an appointment. Friendly staff Good service. Trustworthy people. It was good to get in on the same day as I called in the morning to make an appointment. Friendly staff More

Recall Jacky is the one working with my recall for the MDX and he is accommodating and he update me with the work done. I am comfortable going in this dealer Jacky is the one working with my recall for the MDX and he is accommodating and he update me with the work done. I am comfortable going in this dealer And I waited for my car. More

Great Customer Service Meet all of my expectations when purchasing a new vehicle. Sales rep was extremely helpful and went out of his way to ensure we were taking care of. Meet all of my expectations when purchasing a new vehicle. Sales rep was extremely helpful and went out of his way to ensure we were taking care of. More

45k Service of Acura rdx Service was good and ready in day. Cost of article was little higher side. . Service person was friendly. I used to service at this place for past 3 y Service was good and ready in day. Cost of article was little higher side. . Service person was friendly. I used to service at this place for past 3 years. More

My outstanding service and customer excellence experience Eric Younger and Richard Frazier provided the most amazing customer service experience. My 2013 Acura TL repairs were precise and performed with care Eric Younger and Richard Frazier provided the most amazing customer service experience. My 2013 Acura TL repairs were precise and performed with care. I will always continue to bring my vehicles to John Eagle. Richard is very efficient and delivers impeccable service to my vehicle. I have known Richard since 1994 and I only trust him to continue to work on now what is my 5th Acura. Eric Younger is very customer focus , personable and professional. And very friendly. More

Very accommodating. Representative made sure to update me about how the service was coming along. Free treats fancy coffee beverages, TV and Wifi available with comfortab Representative made sure to update me about how the service was coming along. Free treats fancy coffee beverages, TV and Wifi available with comfortable seating. More

Lexus rc350 Very nice clean dealership everybody were nice Very nice sale rep he was helpful the best salesman I ever seen he text me before n after the sale is Very nice clean dealership everybody were nice Very nice sale rep he was helpful the best salesman I ever seen he text me before n after the sale is finale More

Outstanding dealership I had An unexpected issue with my 2016 RDX. A quick call to the dealership and I was Immediately scheduled for an appointment at a time convenient to I had An unexpected issue with my 2016 RDX. A quick call to the dealership and I was Immediately scheduled for an appointment at a time convenient to my schedule with Khanh Vu as my service rep. Upon arrival I received Immediate attention, a clear explanation of the possible problem, the diagnostics to be run and an estimate of when my service would be complete. Khanh provided outstanding customer service and I would Highly recommend this dealership to any buyer wanting a great car and service after the sale. More