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John Eagle Honda of Houston

Houston, TX

4.4
542 Reviews

18787 Northwest Fwy

Houston, TX

77065

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542 Reviews of John Eagle Honda of Houston

July 26, 2025

I purchased a vehicle from John Eagle. My temporary tags were about to expire so I called the dealership spoke to the salesman that sold me the vehicle he said he would check on it and cal More

by swaskywitch
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luis Mariscal
Jul 29, 2025 -

John Eagle Honda of Houston responded

Hello, Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and lack of follow-through you've encountered. What you described is absolutely not the experience we strive to provide. You should never have had to chase down answers about something as important as your license plates—especially after paying in full for your vehicle. The lack of communication, misinformation, and the runaround you received does not meet our 5-star standard. If you’re still waiting on a resolution, we’d like to step in and help get this corrected as quickly as possible. Please reach out directly so we can assist further. Best, Alice Cao 713-929-1701 AliceCao@JohnEagleAcura.com General Manager

July 24, 2025

When I was in college I purchased a Honda Accord from John Eagle, fast forward to today and I decided to buy another Honda. This time the Honda was for my Father, the Passport. Kathy Nguyen was a great h More

by JsB_UofH-2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Nguyen
Jul 24, 2025 -

John Eagle Honda of Houston responded

What a full-circle moment! From your college days in an Accord to now getting a Passport for your father — and possibly a minivan in the near future — that’s the kind of loyalty that speaks volumes. Kathy Nguyen sounds like a true professional, going the extra mile even after the sale. Thanks for sharing such a heartfelt experience, and congrats to your dad on his new Passport!

June 20, 2025

I was working with Kathy Nguyen about a Certified Used Honda Insight at John Eagle Honda. She was very helpful up until she sent me a pricing sheet. I had asked about total cost (including shipping). When More

by kennethmgreen
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kathy Nguyen, Guillermo Torres
Jun 23, 2025 -

John Eagle Honda of Houston responded

Hello Ken, Thank you for your detailed feedback. We want to clarify it’s never our intention to mislead customers. I'm sorry to hear about the breakdown in communication you experienced and how your concerns were handled. That’s not the level of professionalism we expect from our team. I appreciate you bringing this to our attention and would be happy to speak with you directly to review your concerns and address your concerns. Best, Alice Cao 713-929-1701 AliceCao@JohnEagleAcura.com General Manager

April 05, 2025

I took my car in for service at John Eagle Honda. My service advisor, Mike Ma, was great - very good customer service. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ma
Apr 07, 2025 -

John Eagle Honda of Houston responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at John Eagle Honda of Houston.

April 04, 2025

I've been needing a new car and saw those tariffs about to come down from our crazy president so I headed to John Eagle last Tuesday. So did a bunch of other people. If you want to buy a car right now, be More

by beverly3
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Parker
Apr 07, 2025 -

John Eagle Honda of Houston responded

Thank you for sharing your experience with us at John Eagle Honda of Houston! We're glad to hear that Brandon was able to assist you and make the process smoother, even if it took a bit longer than expected. We appreciate your patience during this busy time and hope you're enjoying your new car!

March 24, 2025

I'm a no guff woman. No back and forth with me. I've done my research, know what I will pay and what I won't. Don't try to pull fast one on me. Exactly what happened. More

by Kaylee_Kyrah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Mariscal
Mar 25, 2025 -

John Eagle Honda of Houston responded

Thanks Kaylee, we're glad to hear that Luis and Frank made your experience at John Eagle Honda of Houston a positive one! We appreciate your patience during the process and look forward to assisting you again in the future.

February 26, 2025

I am a long time customer of John Eagle Honda of Houston - 4 cars and very pleased with every one! Why: Outstanding sales staff and service department. I recently had an oil change & tire rotation done - D More

by m.bushi53
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Perry
Feb 27, 2025 -

John Eagle Honda of Houston responded

Thank you for your continued loyalty to John Eagle Honda of Houston! We're thrilled to hear that Dustin and our team continue to provide you with the excellent service and care you deserve. Your kind words about our sales and service departments mean a lot to us, and we look forward to serving you for many years to come! Thanks again for taking the time to share your experience!

February 24, 2025

Very professional and met my needs for my new car. Very good experience. Thank you. More

by Cheshierreyna075
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Nyugen
Feb 24, 2025 -

John Eagle Honda of Houston responded

You're most welcome! We're proud to have delivered a 5-star visit and we appreciate your support. Be sure to visit again soon at John Eagle Honda of Houston!

February 23, 2025

Our experience was amazing! She was the epitome of professionalism. Had us in and out in no time! More

by Fmg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Nguyen
Feb 24, 2025 -

John Eagle Honda of Houston responded

Thanks for stopping by - we're incredibly grateful for your support! Your 5-star review is just the beginning, and we hope to provide many more great experiences at John Eagle Honda of Houston!

February 23, 2025

My initial car buying experience wasn’t the greatest, but after speaking with Tim the GM he made sure all of my concerns were addressed and resolved to my satisfaction. It was an absolute pleasure working wi More

by larro1750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Magic
Feb 24, 2025 -

John Eagle Honda of Houston responded

Thank you so much for sharing your experience! We’re thrilled to hear that Tim and Magic were able to resolve your concerns and make your experience a positive one. At John Eagle Honda, we strive for excellence, and it’s great to know that we met your expectations. We look forward to working with you again in the future!

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