John Sinclair Nissan

AVOID AT ALL COSTS. I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustrat I would never recommend purchasing a vehicle from, or servicing a vehicle with, John Sinclair Nissan. Our experience has been nothing but frustration, delays, and a complete lack of accountability. My wife and I purchased a brand-new Nissan Rogue from this dealership, along with the 100,000-mile extended warranty sold at the time of purchase. Over the years, the vehicle has been in and out of service for multiple issues. The most serious issue began approximately four months ago when the vehicle started consuming an entire reservoir of coolant every 50-100 miles. My wife brought the vehicle to John Sinclair Nissan's service department multiple times for this problem. During the first visit, their recommendation was simply to continue driving the vehicle and keep refilling the coolant as needed. Anyone with basic automotive knowledge knows that a vehicle rapidly losing coolant has a serious underlying problem that should be diagnosed and repaired—not ignored. On a subsequent visit, we were told that nothing was wrong with the vehicle and it was returned to us with the coolant topped off. When we brought the vehicle back yet again, we were informed that it would require an engine tear-down for diagnosis. The dealership was reluctant to take the vehicle because of the work involved and advised that it would be approximately one month before they could even begin. Despite our extended warranty coverage, we were not provided a loaner vehicle, forcing us to arrange and pay for alternative transportation ourselves. What followed was even more unacceptable. It took nearly THREE MONTHS before the dealership actually performed the engine tear-down. Once completed, we were informed that the vehicle requires a new engine. At that point, we expected the extended warranty we purchased through this dealership to cover the repair. Instead, we were told that the warranty had been voided, but nobody at John Sinclair Nissan could explain why. When my wife contacted the warranty company directly, she was informed that Nissan had voided the warranty. To be clear: this vehicle has approximately 90,000 miles, meaning it is still well within the 100,000-mile warranty coverage we purchased. Throughout this entire process, nobody at the dealership seemed to know what was happening. Phone calls went unanswered or resulted in vague explanations. We repeatedly asked for updates and received little to no useful information. No one appeared willing or able to take ownership of the situation. Based on our experience, one of the following must be true: The dealership is grossly incompetent. The extended warranties being sold are not worth the paper they are printed on. Customer service and accountability are simply not priorities at this dealership. As of today, we are still waiting for answers regarding why the warranty was voided and what John Sinclair Nissan intends to do to resolve this situation. John Sinclair Nissan: Make this right. More