Johnson Auto Plaza, Inc.

Above and Beyond I had a flat tire in front of the dealership with my motor home while driving from Iowa to Boulder. It was close to closing time but they found a tire I had a flat tire in front of the dealership with my motor home while driving from Iowa to Boulder. It was close to closing time but they found a tire and replaced it. I preceded toward my destination but had 2(dulies) more flat tires in Boulder. It was about 7 pm.but was able to reach Johnsons and they sent two employees the next morning to remove the 2 tires, take them to a tire dealer in Boulder, remount the new tires, return to the motor home and mount the new tires and make sure I was on my way. Mark at the dealership and the 2 employees were friendly and professional in all their dealings. They paid for their first tire they put on that blew and sent me a timely check to replace the polished steel wheel liner that was lost when the tires blew in Boulder. I have never felt a need to review anyone before, but I knew this experience needed to be recorded. I am 71 and glad I lived long enough to experience this outstanding service. Thank you! Doug Wicks - Boone, Iowa More

Quick & Easy!!! We've purchased several vehicles over the years but this was by far the quickest/ easiest experience we've EVER had!!! In less than 1 1/2 hours the fi We've purchased several vehicles over the years but this was by far the quickest/ easiest experience we've EVER had!!! In less than 1 1/2 hours the financing, paperwork, & make ready was complete. I got off work, ate dinner, and drove home in a NEW Dodge truck!!! Thank you Rick!!, Thank you Johnson Auto Plaza!!! More

Absolutely WONDERFUL dealership!! This was my first time buying from an actual dealership and Johnson Auto Plaza hit it out of the park! They were absolutely wonderful! There was no pr This was my first time buying from an actual dealership and Johnson Auto Plaza hit it out of the park! They were absolutely wonderful! There was no pressure whatsoever. John was our salesman and within 5 minutes of getting out of our car, he came over, introduced himself and gave us his business card and a pen. He said if we have questions or want to test drive he would be right out front which was great because I HATED that at the other dealerships we visited that day the salespeople were either helicoptering over us/being super pushy/ or just straight up ignoring us. John was extremely knowledge about the cars on the lot (they have a great selection and a ton with very low miles) and even about each cars individual technology. The entire process was an hour and a half which was a huge bonus! We love this dealership so much we went back later the same week with our friend to look at cars with her. Her salesmans name was Mike and just like John he was FANTASTIC! I seriously cannot say just how much I love this dealership!!! They made buying a car fast, easy, and best of all fun. I got an awesome deal on a really great car and will recommend Johnson Auto Plaza to everyone! More

A Wonderful Buying Experience Johnson Auto Plaza is a great, no-pressure car dealership! We have bought several vehicles from them and have never been disappointed. Thanks for th Johnson Auto Plaza is a great, no-pressure car dealership! We have bought several vehicles from them and have never been disappointed. Thanks for the great experience. More

Great car buying- service needs help We have bought two cars from Johnson Auto plaza-- Best experience ever! However service department needs a lot of help with the timing of getting the We have bought two cars from Johnson Auto plaza-- Best experience ever! However service department needs a lot of help with the timing of getting the services done. Took my car in the night before for someone to look at it at 8AM-- 5pm that night I finally got my car back. More

Have purchased several! Never any issues! I wont go anywhere else! This place is amazing. I have bought rams, and jeeps, as well as preowned from Johhson auto plaza. Always friendly. I wont go anywhere else! This place is amazing. I have bought rams, and jeeps, as well as preowned from Johhson auto plaza. Always friendly. More

Great experance I took my wife into look at a Camero and drove one but she fell in love with a 2013 Mustang. Great car great experance and great staff. I took my wife into look at a Camero and drove one but she fell in love with a 2013 Mustang. Great car great experance and great staff. More

One lie leads to two etc etc For starters I walked in pre-approved, I needed no help but was given 2 uninformed salesmen. Chance , had no clue about a large paint blemish and told For starters I walked in pre-approved, I needed no help but was given 2 uninformed salesmen. Chance , had no clue about a large paint blemish and told me it was dirty hand prints "Dumb & wrong". After buying the car , got it home while wiping the wheels one valve stem released air just touching it, I drove to discount tire where they informed me the new, new tires need a pressure monitor, that's when the 3 of us searched my new new car for the wheel lock , nowhere to be found, I called Chase, he said I'm blind and the mechanic put it in the glove box "NOT TRUE" it was never returned into the car after they installed 4 tires. Chase told me I have your key come get it, so I did, it was the WRONG wheel lock key. It took 11 days to order and recieve a replacement. after 60 days past I still have no title, I called Justine, title clerk, she blamed me for not doing my homework and signing a lein form, but they never called and my title papers sat in the " don't give a xxxx" tray in her office for two months, now my temp tags are expired and I'm , once again waiting for those rude , liers called Johnsons auto crap. Another fact, when Justine couldn't find my title papers Rich, salesman, said he was in her office listening on speaker to my coversation, never helping to resolve this issue. But he did lie and say I told Justine that I've done my part now you figure this out. " 100% "LIE" . What a creepy bunch of lousy car wanna be salesmen. PERIOD More

Worst service department The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the s The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the sales people have been amazing and easy to deal with. On this last purchase, I sprung for the pre-paid service package (oil changes, tire rotation, wiper blades). So I came in for my routine oil change and was greated with one person passing me off to another who starts off with a annoyed grin and rolling of his eyes, as I was a joke that I wasn't apart of. While checking my vehicle in, I pointed out that the wiper blades that were recently changed (without my permission on. 6 month old car, and during the middle of summer) I pointed out how they did not fit properly and how they didn't even sit flush against the windshield. The service associate said that we do t give away $40 wiper blades for free and that these were the best blades. WRONG!!! I reminded him that I have the pre-paid service package and that I didn't authorize the perfectly new factory blades to be replaced previously. The associate immediately then scolds me for not being courteous to him and that "he will see what he can do". Last time I checked I was the customer and I purchased their products. This visit and the one before showed extreme poor customer services by their entire service staff. Do not buy from here as after the sale is made, the quality goes right down the drain. I am done with this place. More

broken promise after broken promise I purchased a pre-owned Jeep from Johnson's in August of 2015. I first emailed the dealership regarding a new Jeep however Rich, my salesman, emailed I purchased a pre-owned Jeep from Johnson's in August of 2015. I first emailed the dealership regarding a new Jeep however Rich, my salesman, emailed me back saying he JUST took the same car in on trade with about 7800 miles and had a great deal. I drove over that afternoon to look at the car and have them appraise mine. The jeep had a scratch on the front bumper which he said he could schedule his paint guy to come and fix, and I "wouldn't be able to even tell anything happened". So I purchased the car and drove it home, on agreement they would fix the bumper, tint the windows, and complete the first service. A few weeks after I drove back across town to have the bumper repaired, as well as scheduled to have my front windows tinted the same darkness as the back. When I picked up the car I asked the sales guy (rich was off that day) about the tint as it looked way lighter, he replied "it gets darker and I'm sure they did 20%, and he was sure they serviced the engine (even though the onboard computer wasn't touched)". About one month after that I washed it for the first time and noticed that his paint guy didn't even apply a clear coat. At this point I'm quite angry, the tint was lighter than we agreed upon and the bumper looked worse than before the paint job, Rich apologized profusely and setup a tint appointment at a shop (which I had to take 4 hours of a day to drop off and have them fix), and also schedule someone to pickup my car and bring back to the dealership in early October to fix the bumper. Fast forward to May of this year, about 7 months since the "great" paint job on the bumper, and my clear coat is peeling all over the place and I am now going to have to pay to have someone do it the right way. I firmly believe Rich was sincere in apologizing, however the organization as a whole was a horrible time consuming experience. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS! More