I want to say first I did not purchase a vehicle from JC Ford. I have a fleet vehicle provided by my company. This vehicle has had several recalls that were due when I received.
My first experience was terrible. The part was on back order, taking eight weeks. This was a Ford issue, not the dealer. However, the issue with the dealer was communication. I called weekly to check status of my repair, with only two return calls. It came up a point that I refused to leave messages, holding for up to 35 minutes on one call in particular. The other calls took no less than 10-20 minutes each. When I was finally told he part was in I scheduled an appointment to pick up. When I arrived I was informed no one notified service the part was in so it couldn't be picked up. I travel for work. This error caused me to miss two days of my job. I was told my advisor had quit, but she actually quit two weeks before this incident. This is more than frustrating. The gentleman I worked with was polite about the issue, but this was still an issue.
In addition to the issues with service, the "lounge" was shocking. There is no formal lounge to allow guests to feel comfortable, simply chairs in a dingy room with a TV that can only be viewed from four chairs. I've never dealt with a dealership with these accommodations. I'm accustomed to an area that provides work spaces, comfortable chairs, tables, refreshments, and WiFi. This is very important, as often guests will wait hours for service. Being able to work, or simply entertain yourself, should be a standard offering.
JC Ford needs to take lessons from their competition on guest services. It's not all about the sale. Seeing service issues, I would hesitate to purchase a vehicle from this dealership.
I Recommend This Dealer:
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