Johnson City Ford

Great place to do business. Caleb Anderson helped so much with the purchase of our vehicle. Highly recommended him and Johnson City Ford. much with the purchase of our vehicle. Highly recommended him and Johnson City Ford. More

Our salesman Douge was a great salesman yesterday when my mom bought her 2018 Nissan Frontier at Johnson City Ford. Douge went far and beyond to help us. mom bought her 2018 Nissan Frontier at Johnson City Ford. Douge went far and beyond to help us. More

It’s great working with Doug!! Took great care of us and made it quick and easy! made it quick and easy! More

I bought a new Ford Escape Monday and I really want to thank two people Keith Shortridge he is the one we brought the car from you couldn't ask for any better person. He is the best salesman and the nices thank two people Keith Shortridge he is the one we brought the car from you couldn't ask for any better person. He is the best salesman and the nicest person you could never meet and that meant a lot to me I would recommend anyone buying a car to up there and ask for Keith. Nick Cohen the finance department he takes time to explain all your options to you and makes you fell like he cares about the customs and try to give you the best deal. I really appreciated these two men for all there help and made my buy a pleasant and very enjoyable one would trade whit them again in the future. Thanks guys for all your wonderful help will send you a Christmas card from me and my husband. More

Keith Shortridge is very easy to work with and super friendly! Best salesman with great experience! I will for sure be back to Johnson City Ford! Everything was so easy! friendly! Best salesman with great experience! I will for sure be back to Johnson City Ford! Everything was so easy! More

**BUYER BEWARE** I give one star simply because they still do the deanship hustle. WAY overprice to mark it down. Sad that a consumer has to play this game in 2021. There is also a reason people don't l still do the deanship hustle. WAY overprice to mark it down. Sad that a consumer has to play this game in 2021. There is also a reason people don't like car sale people. This is not 1990 anymore STOP THE GAMES!! If your $900 over the highest book value and try to say your $4,500 less it's just insulting! More

My wife and I went to Johnson City Ford to look at a new truck for our sone that is graduating high school and heading to college. Once on sight Kieth Shortfidge approached us to assist. We told him we were truck for our sone that is graduating high school and heading to college. Once on sight Kieth Shortfidge approached us to assist. We told him we were just looking and we would let him know if we needed any further help. He respected the space gave me his card and told me if I needed his help that he would be happy or help. No Hassle! When we found the truck we wanted I let Keith know and we started the purchasing process. I gave him the price that we would like to pay for the truck and went to the sales manager and the deal was done! The way I like to shop no hassle deal! More

No other words..go see my guy Douglas Still! He will make you proud!!! No pressure sales tactics, just good ole family environment at Johnson city ford you proud!!! No pressure sales tactics, just good ole family environment at Johnson city ford More

Everyone please read and be aware of this Dealership and their service About 6 months ago I scheduled my 2019 Ford F-450 Platinum to have my upper oil pan seals replaced while I was out on vacation . (Upp their service About 6 months ago I scheduled my 2019 Ford F-450 Platinum to have my upper oil pan seals replaced while I was out on vacation . (Upper oil pan gaskets it’s a big job requires dropping the transmission ) truck at 60,000 miles When I return after 2 weeks they tell me they are sorry and they haven’t even started on it Once the truck is finally done and I get it back , I go to check my oil and the dipstick is completely jammed in the block They told me to bring it back in At that point I was changing my oil every 5 k miles till I could bring it in to get it fixed Because I could not check the oil level PLEASE UNDERSTAND. This means the service people didn’t bother checking the oil level after installing tranny back in and putting oil in there !!! Jiffy lube does that to make sure to show the customer that the oil level is full During this time from 60k-105 k I was still dripping oil At 105k I bring the truck back in ( I travel for work so miles add up quick) Once they get the truck back and replace all the oil gaskets again and drop the transmission again to service it they call me and tell me it is done THAT MORNING I pick up the truck and by the end of the day my engine is KNOCKING!!!! I return the truck the same day and they diagnose and tell me it had nothing to do with them that my injector failed and that I am no longer under warranty!! I have no idea what they did but these 6.7 just don’t blow like that . It took me four months of fighting with them and they would not budge to cover it So after months and months FORD CORPORATE helped me out and I still had to pay for $5000 Keep in mind this kept me out of work Etc for month I finally gave in and paid $5000 and got my truck back about 4 months later Their manager service staff and the service manager there Had absolutely zero to non-communication and updates with me had absolutely zero to non-communication and updates with me I had to call every few days to keep bugging them and asking for updates and only got empty promises from them . Until one morning I get a random text saying thank you for your service and I had again to call to ask what the status was To everyone out there please save yourself the hassle and money from dealing with this place it was an absolute nightmare that I wouldn’t recommend this to happen to anyone. The customer service I received was terrible I just paid $85,000 for this truck last year and this is the king of service I got Go to any dealership but this one for sales or for service So you don’t risk the customer service that was provided to me More

I will not be using Johnson City Ford or any of its affiliated dealers again. The dealership does not stand behind what their inexperienced salesmen say. If you have an issue they will not resolve it. affiliated dealers again. The dealership does not stand behind what their inexperienced salesmen say. If you have an issue they will not resolve it. Be very careful— you will get multiple add ons without the pricing, etc being clear. I attempted to speak with the general manager and only get called back by a sales manager at the store which is not who I wanted to talk to. I’m not satisfied with my experience at all. I was lied to about options available to me. I do not trust this dealer. More