Johnson City Honda

Ryan Martin did a superb job of dealing with me and my daughter to find the best deal on a new vehicle for her. She purchased a 2011 Honda Civic and is extrememly happy with her purchase. I will recommen daughter to find the best deal on a new vehicle for her. She purchased a 2011 Honda Civic and is extrememly happy with her purchase. I will recommend him to others interested in purchasing a new or used vehicle. More

I have been getting my Honda Civic serviced at Johnson City Honda for almost 2 years. I have always had great service from them. Today my customer service agent was William Campbell, and I highly recomm City Honda for almost 2 years. I have always had great service from them. Today my customer service agent was William Campbell, and I highly recommend him. I recommend Johnson City Honda and William Campbell for any of your vehicle service needs.... More

Today was my second service visit to Johnson City Honda and Will Campbell took care of my service needs both times. He's an honest and friendly customer service agent, a real benefit to the dealership. It' and Will Campbell took care of my service needs both times. He's an honest and friendly customer service agent, a real benefit to the dealership. It's always a pleasure to deal with a company that's so well represented and the service is fast and friendly. More

My experience with Johnson City was overall a good one. Lee Hostetler was the one that I dealt with the most. He was very professional & knowledgeable of this job. His kindness was greatly apprecaiated! Lee Hostetler was the one that I dealt with the most. He was very professional & knowledgeable of this job. His kindness was greatly apprecaiated! He was just WONDERFUL. Not only was he honest but went above & beyond the call of duty to make my experience less stressful. I would recommend your dealership/sales dept to my friends & family. More

I bought my Odyssey in 2008 from this dealership and have been bringing it back for regular service since then. All the service people I've dealt with have been courteous and helpful. But a year or so ago, been bringing it back for regular service since then. All the service people I've dealt with have been courteous and helpful. But a year or so ago, I happened to start my visit at Lisa's station, and from then on, I always look for her when I bring the van in. She is so friendly, and really great about explaining exactly what's going on with the service or repairs. It's nice to be recognized and warmly greeted. She's up front about how much time it may take, and quick to arrange a ride if I need it. Several times she has taken the time to look up past service records to help clarify things for me. She is honest about which things need to be done right away, and which could wait a little while. Simply put, she makes what is usually a chore into a pleasant interaction. In my opinion, it's the best customer service I've ever had. My daughter just bought a used car, and knowing that our Honda dealership takes good care of us made me so glad when she ended up choosing a Honda Civic. More

The reason I gave the rating I did was because of the way I was treated when I came into the Service Department. Mr. Hostetler was the only available service advisor at the time of my arrival. I approached I was treated when I came into the Service Department. Mr. Hostetler was the only available service advisor at the time of my arrival. I approached him and told him I was here for my scheduled oil change appointment. When approached, he did not seem very welcoming. After a few minutes, he started in telling me that I did not need to need to seek assistance from him and that I needed to have my VIN number ready when I walked into the Service department. Once he was finished getting my car ready for service, I saw a male approach him. He smiled and was extremely friendly to the young man and did everything he could to assist him. Mr. Hostetler also told the young man about this website, but did not tell me. When my car was finished, he handed me my keys and said that everything was ready for me to leave. I did not appreciate the way his tone, attitude, or his lack of concern. This is the second time he has been rude to me. The first time I didn't think anything of it, because people do have bad days. The first time happened over a phone call. This is very below Johnson City Honda's standards and should be addressed. I have been coming to Johnson City Honda for maintenance for nearly a year and this is the only service advisor that has every treated me this way. Normally, all the service advisors are extremely helpful and do what they can to help. More

I'm a college student in Johnson City and started coming to Johnson City Honda to have my car serviced instead of going to my dealership back home. Since I've started coming to JC Honda, Lee Hostetler has to Johnson City Honda to have my car serviced instead of going to my dealership back home. Since I've started coming to JC Honda, Lee Hostetler has always been my Service Advisor. He's always a pleasure to deal with and an upstanding guy. All of the employees treat me like family but Lee always goes above and beyond for my car's service needs. A few weeks ago I had an issue with my car's navigation system so I came to the Service Department to diagnose the problem. Lee, as usual, went way beyond what I expected to help me out. It turns out I needed a special part ordered. Lee spent that afternoon and the next day finding a part and making sure it was shipped immediately. He called me as soon as the part got in and scheduled me as soon as possible to get it installed. He kept in contact with me and answered my questions every step of the way. I also decided to have my tires changed as well; I figured I'd kill two birds with one stone. Lee informed me after they took the tires off they noticed how bad of a condition my brake pads were in. Lee's commitment to not only going above and beyond when it came to my navigation system but to inform me of my brakes shows trustworthiness and a commitment to his customer's safety. Instances like these reaffirm that I will never go to another dealership for any of my car needs. Having a Service Advisor that you can trust and rely on is everything. It's good to know that in today's world there are still good people who are open and honest with you. Hands down, Lee is the best. More

Took car in for service. Service was excellent!!!! People very friendly. I needed tires and an oli changed for my car at the last minute and they were more then happy to work me into the schedule in a timely very friendly. I needed tires and an oli changed for my car at the last minute and they were more then happy to work me into the schedule in a timely manner. Service is convenient as well as the hours of operation. Very reasonable prices. No hidden fee's and no one gave me the run around about my vehicle. Tech was helpful and very willing to answer all of my questions and make future suggestions about services i may want to consider having done at Johnson City Honda. I will be returning with all of my automotive needs!!! More

Ryan Martin really worked to get my business. He worked with me to get me the best deal possible and I really appreciate all he did to get me in my new Honda Accord. I have had my new Accord only a week, with me to get me the best deal possible and I really appreciate all he did to get me in my new Honda Accord. I have had my new Accord only a week, but I really love the way it drives and handles. Thanks Ryan! More

I had my 2007 Honda Odyssey serviced at the Honda dealership. In addition to my requested front end alignment and oil and filter change, the service adviser talked me into a radiator flush, fuel inj dealership. In addition to my requested front end alignment and oil and filter change, the service adviser talked me into a radiator flush, fuel inj. service, air filter replacement and battery service. I wasn't very happy with the length of time it took or the price but left immediately to pick up my wife and drove home. The next day we started to drive to Montgomery AL towing a trailer with a motorcycle trike on it. We were suppose to get the trike there that evening to have some work done on it the next day. I never noticed any problem until we were through Chattanooga, TN driving into GA. The car suddenly started making a grinding noise from engine compartment and suddenly white smoke started coming out from the hood. I immediately pulled over and we got out of the car for fear of fire. After a short time, I opened the hood to see what was wrong and noticed that the radiator cap was sitting upside down next to opening. I had the vehicle towed to Chattanooga where I was told there was serious damage to the engine. I had them repair it (they were an AAA approved towing and repair shop). I had also taken pictures of the engine compartment after opening the hood to document the failure of not putting the cap back on. I went back to the dealership and asked to be reimbursed for my expenses and the cost of repairs and the owner refused. He said he didn't believe they left the cap off and since he started out in the service department he didn't believe the car could even go that far without overheating. He said I could sue him but he wasn't paying. I sent a questionnaire off to Click & Clack talk cars asking if it was possible to drive that far and received unanimous response back that it could. I strongly recommend that you do not use their service department and if you do, please check their work before driving off. You might even want to check to see if they actually did the work. More