Johnson Volvo Cars Durham

Unsatisfactory Service experience - despite confirmed appt, dealer had no record of it - incomplete follow through on what was listed in service appt - made to wait for nothing for APP troubleshooting appt, dealer had no record of it - incomplete follow through on what was listed in service appt - made to wait for nothing for APP troubleshooting since only person who can do it is not traceable on dealership campus - follow through appt for this yet to happen and waiting for callback More

The team is great but the receptionist at the services area (Joshua) was very unprofessional on multiple encounters and claimed that I do not have an appointment even though the appointment was confirmed. area (Joshua) was very unprofessional on multiple encounters and claimed that I do not have an appointment even though the appointment was confirmed. The car only needed regular maintenance I did tell him the back tire needs to be checked because it is running out of air and needs to be refilled but that was not addressed. Also when the service was done Josh told me the car was out on the lot and just pointed with his finger to go outside, but it was in a completely different location. I really do not think he has customer service in mind. My previous interactions were with Benny and he is the best, I will only work with Benny when I go to Volvo Durham More

The team overall is excellent, professional, courteous, and very helpful. Rod assisted me with a recent purchase, and I could not have asked for a better purchasing experience. Thank you, Rod and team, Mar and very helpful. Rod assisted me with a recent purchase, and I could not have asked for a better purchasing experience. Thank you, Rod and team, Marcus, Tom, and Jennifer. More

Everyone at this dealership was excellent! 1000/10 recommend them. They were quick to help answer all of our questions and even though we were there to buy a used car that much cheaper than al 1000/10 recommend them. They were quick to help answer all of our questions and even though we were there to buy a used car that much cheaper than all of the cars on the lot, they gave us the luxury experience and didn’t treat us any differently, even while being busy! We were truly impressed with their customer service and just over all friendliness, kindness and willingness to help! Will definitely return in the future and recommend anyone to go there for their next car! More

Johnson Volvo has provided excellent service on our 2 Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous and always friendly. Every Volvo staff member I have talked with have been great, but I have to say that Paulino has gone above and beyond. More

Good service received, attentive to details and customer service. Benny always treats his clients with respect and good cheer. service. Benny always treats his clients with respect and good cheer. More

Bought my XC-90 T8 new from them and have always serviced with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though I had received an email and text that morning confirming my appointment. They fit me in anyway but then I got the bill which was 50% higer than their emailed quote which they then refused to honor. To add insult to injury, they didn't reset the service light either making me question what else they may have missed. I was ready to upgrade my vehicle with them but after that experience, they probably permanently lost my business. More

service completed on time and as expected. Great communication with text status updates. And phone calls. Would recommend. Great communication with text status updates. And phone calls. Would recommend. More

Very professional and had vehicle ready for pre-arranged test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that exceeded our original expectations. More

For the 1st time out of 5 usage the service took much longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed this time around with my service rep and service manager who continued with excuses. Not good service experience More