Johnson Volvo Cars Durham

Great service. Knowledgeable technicians and friendly professional staff. Been going there since they opened and will continue Knowledgeable technicians and friendly professional staff. Been going there since they opened and will continue More

Simply put, Johnson Volvo is one of the best dealerships I have ever worked with. When you need help, they help. Paulino was the most recent service rep, and he was great. I have ever worked with. When you need help, they help. Paulino was the most recent service rep, and he was great. More

The service was exceptional at Johnson’s Volvo of the SouthPoint. When I explained the problem about the car, Joshua took notes and before you know, the car was taking care of. I was happy I greatly re SouthPoint. When I explained the problem about the car, Joshua took notes and before you know, the car was taking care of. I was happy I greatly recommend this Dealership for buying and service. Lionel Giordani More

Unsatisfactory Service experience - despite confirmed appt, dealer had no record of it - incomplete follow through on what was listed in service appt - made to wait for nothing for APP troubleshooting appt, dealer had no record of it - incomplete follow through on what was listed in service appt - made to wait for nothing for APP troubleshooting since only person who can do it is not traceable on dealership campus - follow through appt for this yet to happen and waiting for callback More

The team is great but the receptionist at the services area (Joshua) was very unprofessional on multiple encounters and claimed that I do not have an appointment even though the appointment was confirmed. area (Joshua) was very unprofessional on multiple encounters and claimed that I do not have an appointment even though the appointment was confirmed. The car only needed regular maintenance I did tell him the back tire needs to be checked because it is running out of air and needs to be refilled but that was not addressed. Also when the service was done Josh told me the car was out on the lot and just pointed with his finger to go outside, but it was in a completely different location. I really do not think he has customer service in mind. My previous interactions were with Benny and he is the best, I will only work with Benny when I go to Volvo Durham More

The team overall is excellent, professional, courteous, and very helpful. Rod assisted me with a recent purchase, and I could not have asked for a better purchasing experience. Thank you, Rod and team, Mar and very helpful. Rod assisted me with a recent purchase, and I could not have asked for a better purchasing experience. Thank you, Rod and team, Marcus, Tom, and Jennifer. More

Everyone at this dealership was excellent! 1000/10 recommend them. They were quick to help answer all of our questions and even though we were there to buy a used car that much cheaper than al 1000/10 recommend them. They were quick to help answer all of our questions and even though we were there to buy a used car that much cheaper than all of the cars on the lot, they gave us the luxury experience and didn’t treat us any differently, even while being busy! We were truly impressed with their customer service and just over all friendliness, kindness and willingness to help! Will definitely return in the future and recommend anyone to go there for their next car! More

Johnson Volvo has provided excellent service on our 2 Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous and always friendly. Every Volvo staff member I have talked with have been great, but I have to say that Paulino has gone above and beyond. More

Good service received, attentive to details and customer service. Benny always treats his clients with respect and good cheer. service. Benny always treats his clients with respect and good cheer. More

Bought my XC-90 T8 new from them and have always serviced with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though with them. Scheduled my 60k service and received my quote. Showed up on the day of my scheduled appointment and they had no record of it even though I had received an email and text that morning confirming my appointment. They fit me in anyway but then I got the bill which was 50% higer than their emailed quote which they then refused to honor. To add insult to injury, they didn't reset the service light either making me question what else they may have missed. I was ready to upgrade my vehicle with them but after that experience, they probably permanently lost my business. More