Jones Body Shop & Collision Center
Fallston, MD
43 Reviews of Jones Body Shop & Collision Center
I experienced excellent Customer Service, with special attention to detail. The agent really listened to my concerns and answered all questions related to the work that would be performed. The rep provid attention to detail. The agent really listened to my concerns and answered all questions related to the work that would be performed. The rep provided a quote and expectation of work to be done and when. Everything was finished according to schedule and to my complete satisfaction. Good job! More
Jim Hobson did a great job. The repair was great. the car was finished when Jim said it would be done. I have dealt with Jones several times and have always been very happy with the quality of the repairs. was finished when Jim said it would be done. I have dealt with Jones several times and have always been very happy with the quality of the repairs. I would recommend Jones Collision Service to anyone. More
Mr. Bauer communicated with me about the status of my Mr. Bauer communicated with me about the status of my repairs on an ongoing basis. He responded to each of my calls promptly, and was friendly and h Mr. Bauer communicated with me about the status of my repairs on an ongoing basis. He responded to each of my calls promptly, and was friendly and helpful when I picked up my vehicle. He inspected the vehicle with me and urged me to call if I have any questions or concerns. More
I have always received excellent and outstanding service. They are very courteous and took care of all of my needs, as they have always managed to do. I often recommend Jones Chrylser to my friends and have They are very courteous and took care of all of my needs, as they have always managed to do. I often recommend Jones Chrylser to my friends and have also recommend that my daughters vehicles have been serviced there also. I thank them for all that they do for me and my family. More
The car looks great. Mike was most helpful, keeping us informed as to how long it would take and when he found the car needed additional parts(the hindges) he called to inform us of the delay. I expl informed as to how long it would take and when he found the car needed additional parts(the hindges) he called to inform us of the delay. I explained we were on social security and renting a car from them. I wasn't sure we would have enough to pay for the extra time. He said drive the car and enjoy it. He would take care of the rental. We are most pleased with the workmandship. You'd never no the door had been damaged. Thank you Jones!! You are the best dealership-ever!! Marie Sauter More
Kevin is a true credit to your Collision Center there at Jones. He is a true professional who took care of my situation and spoke several times with the Insurance company to ensure my vehicle was repaired t Jones. He is a true professional who took care of my situation and spoke several times with the Insurance company to ensure my vehicle was repaired to the highest specifications. I dropped my car off on a Monday before traveling out of state on business and Kevin told me he would have it done by the end of the week. I received a call from Kevin on Friday at around noon telling me the car was ready as promised. Obviously, I hope I don't have another accident, but if I do, Kevin will be the person I call. More
John and his staff dis an outstanding job from the time I walked into the body shop until I picked up my car the following week (the work was accomplished a week ahead of schedule). John explained the entir walked into the body shop until I picked up my car the following week (the work was accomplished a week ahead of schedule). John explained the entire proces to me, arranged for a rental car, worked closely wityh the insurance company and made the entire experience as less stressful as possible. John is an excellent, professional worker and you should be commended for hiring such a competent individual and that also goes for his entire staff at the body shop and even to the rental car lady (I don't remember her name). Again thank you for a job well done. More
Sales person is very friendly. When I had discussion Sales person is very friendly. When I had discussion with your associate, understand that time required for repair seems to be longer for simple wor Sales person is very friendly. When I had discussion with your associate, understand that time required for repair seems to be longer for simple work and can not leave vehicle for long period and price for repair looks higher and onsider for affordable . More
They were great to deal with following a break in on my car. The process was easy and they called me about the status of my car even before I called them. The total came in under estimate, saving me a li car. The process was easy and they called me about the status of my car even before I called them. The total came in under estimate, saving me a little money. This is the first time I have ever bought from this dealer, but the whole experience between the sale, routine service, and now this unexpected body work, has been very pleasant - I would definitely come back! More
Kevin was a pleasure to work with he made sure everything was up to my satisfaction.His tech crew made sure they did the job right.It`s hard to find a bodyshop with that great attitude.Jones bodyshop is the was up to my satisfaction.His tech crew made sure they did the job right.It`s hard to find a bodyshop with that great attitude.Jones bodyshop is the best.I thank you for being there for us.I recomend them to anybody that needs body repair. More