Jones Toyota

We recently bought a new Toyota Highlander from Jones, trading in our Toyota Sienna after 8 years and almost 200,000 miles. This is our 4th car from Jones and we have always had excellent service. Steve P trading in our Toyota Sienna after 8 years and almost 200,000 miles. This is our 4th car from Jones and we have always had excellent service. Steve Pegatto helped us when we purchased our Sienna in 2002 and was there again to help us with the purchase of our new vehicle. He was very helpful in the selection process. He was also informative about the services we will continue to receive as part of Jones for a Lifetime. He is great to work with! More

The customer service at Jones is beyond exceptional. They really take care of their customers through the whole process. I had a lot of decisions to make about the car and options to choose but I was 100% se really take care of their customers through the whole process. I had a lot of decisions to make about the car and options to choose but I was 100% set with using Jones. I've always heard great things about Jones, and I loved how well they treat their customers. Thanks guys for all your help! :) More

The salesman quoted a price over the phone, the next day when I went to the dealership to buy the car the salesman said he forgot about a $750 dollar charge. What a bunch of liars. I walked out and bought a when I went to the dealership to buy the car the salesman said he forgot about a $750 dollar charge. What a bunch of liars. I walked out and bought a new Toyota Prius at Browns Toyota in Glen Burnie Maryland at a cheaper price then Jones and with 0% financing. More

Toyota Jones Junction Inc. is a friendly car dealer.. The persons who worked with us were all accommodating. They patiently assisted us in making a right choice. They are committed employees of the company. persons who worked with us were all accommodating. They patiently assisted us in making a right choice. They are committed employees of the company. I am giving them an overall excellent rating.Big thanks to Mr. Gary Hale & Jerry Flores! More power! More

My mother and I were looking for a car for her. She was looking for a nice car which suited her local driving needs. The Jones sales representative, Rob Capelletti was beyond Excellent.My mother is 81 yea looking for a nice car which suited her local driving needs. The Jones sales representative, Rob Capelletti was beyond Excellent.My mother is 81 years old and the day was a bit overwhelming for her. The time and attention Rob spent with us, explaining all the features necessary to suit her needs was exceptional. She test drove a couple models and finally settled on a 2010 Yaris sedan. The dealer did not have the color she wanted, so extended itself to get the car she wanted with all the features and color THE SAME DAY. It was a Saturday (10/2) and I know this must have been difficult to do on the busiest retail day of the week. Rob and the dealer really went above and beyond to do this. Rob and the management team worked with us on the price which was within my mother's budget with no hassel. EVERYONE in the dealer from the owner, to the finance manager, to the representative who talked to us about exterior and interior car programs were very engaging. Even the young lady who maintained the lounge and showroom floor approached us in a friendly manner and asked us if there was anything she could get for us. Sales representatives we came in contact with who had other clients even acknowledged us. Excellent, spectacular, outstanding doesn't even describe the experience. They even had a barbecue with hanburgers, hotdogs, etc for all of their clients that day and every day. Rob even took us for a complete tour of the dealership, showing us all of the ammenities, the service center, shop, and car wash. The management team confirmed we saw everything as well. When we took delivery of the car, the team celebrated our purchase, taking a photo of us with Rob in front of her new car. Spectacular representation of the dealership and Toyota. As mentioned, the day was overwhelming for my mom. The dealership and all involved made her feel comfortable and stress free. I am a current Toyota owner. My current dealer is fine, however, I will most certainly buy my next Toyota from Jones because of the attention gthey give to put their customer first. Looking for a Sienna van soon. Will go to Rob and Jones to make my purchase. More

Car buying, and Dealerships have always have been a nightmare for the consumer! The only thing that makes the experience more pleasant is the salesperson you are working with. Theirs always delays and nightmare for the consumer! The only thing that makes the experience more pleasant is the salesperson you are working with. Theirs always delays and their were some with purchase. My sincere thanks to Mark Ament he worked all possibilities to get me out in a timely fashion. Also stayed in contact by phone and called right on time with up dates Very friendly very knowledgeable and appears to be a dedicated Jones employee. At the age of 71 I can tell you I have seen the good and the bad. Thanks Again to Mark Ament Dan Sapanero (Customer) More

Thank you so much for the personalized and friendly service. I can see why customers come back to buy more cars from you.....you focus on keeping your customers happy....thanks for the great experienc service. I can see why customers come back to buy more cars from you.....you focus on keeping your customers happy....thanks for the great experience! I will recommend the dealership to others and you now have a customer for life. More

The salesman was very nice. Questions answered with "N/A", were either not applicable or not acceptable. The salesman was very nice. Questions answered with "N/A", were either not applicable or not a "N/A", were either not applicable or not acceptable. The salesman was very nice. Questions answered with "N/A", were either not applicable or not acceptable. The salesman was very nice. Questions answered with "N/A", were either not applicable or not acceptable. More

I have been dealing with Jones Toyota for years - I have purchased several vechiles from them and currently own a 2003 Sequoia and a 2006 Camery. All of the service done on these vehicles, including body w purchased several vechiles from them and currently own a 2003 Sequoia and a 2006 Camery. All of the service done on these vehicles, including body work, has been at Jones. Both the sales and services aspects of my experiences with the dealership have been exceptional. There has never been an issue with the quality of work done on any my vehicles - they provide an honest assessment of the maintenance or repairs required and stand behind their work. Prices are always in-line with their estimates and they try to make sure that you are aware and take advantage of their special programs and discount incentives. All of my questions or concerns regarding the status of my vehicles are always addressed in a knowledgeable and professional manner. There are several no-cost benefits that are provided - loaner car, car wash, inspections, etc. that enhance the experience. Of special note, Larry Kropff ensures that my customer experience is always top notch - he provides a personal touch that I haven't experienced at any dealership. I would rate Jones Toyota a 10 out 10! More