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Jordan Lexus Of Mishawaka

Mishawaka, IN

4.7
782 Reviews
At Lexus of Mishawaka, it's our mission to provide the drivers of Mishawaka, IN with prestigious, luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Mishawaka, we implement our experience and expertise to assist your every need - every day.
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4325 Grape Rd

Mishawaka, IN

46545

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Showing 782 reviews

August 22, 2025

Schedule oil change took over 3 hours. I am very disappointed in the quality of the technicians. I arrived at 8:20 for a 9am appointment, and 12:23 is when the oil change was completed. More

by Ocmillers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher
August 13, 2025

Unhelpful and unknowledgeable! We had a tire rotation and oil change! The car vibrated when we got it back! We called and he said we don't balance the tires when we rotate! Truly t More

by jmhank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark, Matt
Aug 19, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, thank you for your feedback. We sincerely apologize that your recent experience did not meet your expectations. Our team strives to provide clear guidance and options for all services, and we will be reviewing our processes to ensure we are communicating service details as clearly as possible going forward. We appreciate your input and hope to have the opportunity to serve you better in the future.

August 10, 2025

Well, I was in a bit of a pinch when getting a newer vehicle. My vehicle got totaled. So, I was driving a rental car. I already had the numbers as far as what I was willing to spend, I was driving aroun More

by amyjohnson20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Pluta
Aug 12, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jordan Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 02, 2025

Thorough. Attentive. Sales representative was very helpful and listen to our needs. Documentation process was very well done. Great car. More

by dlgrumbine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phoebe Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.

August 02, 2025

Excellent service. Teruko was on top of it. Great follow up and she kept looking for what we wanted until she did. Loved her. More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phoebe Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Jordan Lexus Of Mishawaka responded

Hi Jackie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2025

Russ knew the cars, car features and had great recommendations. Very easy and pleasant experience, as always, been with Jordan Lexus for 20 years and 3 cars : ) More

by Triniti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phoebe Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Jordan Lexus Of Mishawaka responded

Triniti, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jordan Lexus.

July 25, 2025

I had a great experience with Jordan Lexus! I worked with Kenny and he was very patient in answering all of my questions and helping me to find my ideal car. This is my first Lexus and I am lov More

by melissawolf12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phoebe Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
Jul 29, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jordan Lexus! We can't wait to see you again, have a great day.

July 18, 2025

Buying a car is not always a pleasant experience. We had a great experience from our test drive through the purchase. The crew were professional, but also very personable. Would highly recommend wor More

by tstedman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Teruko
Jul 22, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jordan Lexus. We can't wait to see you again, have a great day.

June 22, 2025

I had the best experience leasing my new vehicle. Top notch customer service and care. More

by mkeenan7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian, Jason, Juan
Jun 24, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, we're glad you had such a wonderful experience with us! We do hope we can be of assistance again in the future. Take care!

June 14, 2025

Michael was so helpful with all my service needs. There’s nothing like Lexus service. More

by Kimberlilly66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service
Jun 18, 2025 -

Jordan Lexus Of Mishawaka responded

Hi, thank you for taking the time to leave a review for us at Jordan Lexus. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

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