Jordan Lexus Of Mishawaka - Service Center

My 30,000 service was awesome and so thorough. Paperwork explained what they accomplished & a video was sent concerning our tires tread measurements since they were getting close to the red categ Paperwork explained what they accomplished & a video was sent concerning our tires tread measurements since they were getting close to the red category. A 4 wheel alignment was also prioritized but only after new tires were installed. Our SUV was washed and looked very clean. Only 3 issues stood out. The paperwork was never given to me and after called later that day to e-mail the docs, they still have not been received 3 weeks later. Also the little reminder sticker attached to front windshield in upper left corner was omitted. Asked about that also. No. 3 was that a front windshield cowl was to be ordered since the rubber seal would not stay on even after 1 official try at dealership. Said would call in 2/3 days to set up appt. 3 weeks later, still no call. I had to call them. Otherwise it was 5 star. More

Schedule oil change took over 3 hours. I am very disappointed in the quality of the technicians. I arrived at 8:20 for a 9am appointment, and 12:23 is when the oil change was completed. I am very disappointed in the quality of the technicians. I arrived at 8:20 for a 9am appointment, and 12:23 is when the oil change was completed. More

Unhelpful and unknowledgeable! We had a tire rotation and oil change! The car vibrated when we got it back! We called and he said we don't balance the tires when we rotate! Truly t We had a tire rotation and oil change! The car vibrated when we got it back! We called and he said we don't balance the tires when we rotate! Truly this is something that goes hand in hand! You don't do one without the other! We went to Tire Rack because we trust them! More

Michael was so helpful with all my service needs. There’s nothing like Lexus service. There’s nothing like Lexus service. More

Friendly and fast service. Waiting area is very comfortable and clean. While waiting, customers are kept informed of progress via text messages. Waiting area is very comfortable and clean. While waiting, customers are kept informed of progress via text messages. More

I took my truck in for my engine light, traction control, aws, brake malfunction and more. My truck was there for a month and it still an issue. I been trying to call the dealership and no answer. They have aws, brake malfunction and more. My truck was there for a month and it still an issue. I been trying to call the dealership and no answer. They have too many numbers to call and you can never get through. I am very upset. I got my truck out last Tuesday and back in the shop on Saturday for the same issue. More

Excellent service. I appreciate that they didn't do anything I didn't ask for and surprise me with an upcharge. Everything was up front, detailed and explained with cla I appreciate that they didn't do anything I didn't ask for and surprise me with an upcharge. Everything was up front, detailed and explained with clarity. Will be returning here specifically for any services I need on my vehicle as long as I have it. More

Always helpful. Full explanations on any needed repairs. Service staff is courteous and very knowledgeable. Will continue to service my Lexus there. Full explanations on any needed repairs. Service staff is courteous and very knowledgeable. Will continue to service my Lexus there. More

Friendly staff, caring, punctual, short wait time, discussed what was needed done, reasonably priced service discussed what was needed done, reasonably priced service More