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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
181 Reviews

181 Reviews of Joseph Buick GMC - Service Center

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September 08, 2023

I’ve always liked Jospeh Buick GMC, but they have made a couple of mistakes with my vehicle at recent visits. I don’t feel as confident or comfortable as I have previously. More

by vhenderson4wv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Sep 08, 2023 -

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 05, 2023

Will was great! He told me to call when my car needed service again. I did just that and he had me come right in and took care of me issue. He even looked at another More

by SONYA M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will (Service Department)
Sep 05, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, Sonya, and for taking the time to leave us this wonderful feedback!

Sep 05, 2023 -

Joseph Buick GMC responded

Thank you, Sonya, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2023

I dropped my car off a bit earlier than my scheduled appointment. There was no problem with my doing this. Very satisfied with assistance that I received. More

by MPETTIT1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only dealt with service department and the acct. dept for payment of service.
Sep 05, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

September 01, 2023

Always professional and courteous. Service on my cars was at the highest standard. From the body shop to the sales staff. More

by TLCARRIER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Sep 03, 2023 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

August 31, 2023

Didn’t have to wait very long kept in contact with me about the needs for my car More

by MOODYJUSTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Aug 31, 2023 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, Justine, we look forward to having you as a valued customer for many years to come!

August 17, 2023

A great experience! ! Everybody is courteous!! It was a very hot Day when we were shopping for cars , so our salesman- John Holland- suggested we go inside!! He then aske More

by Emelda
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Holland-sales
Aug 21, 2023 -

Joseph Buick GMC responded

Thank you, Emelda, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 08, 2023

William and everyone involved took care of my vehicle very satisfied with there service thx for all your asistance More

by GROSSJG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Aug 10, 2023 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

August 02, 2023

Without an appointment these guys fit me in within an hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out... More

by jdgrant60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Aug 03, 2023 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 19, 2021

I bought a new 2021 Envision at this dealership 6 months ago. It has illuminating strips inside on front doors, vents and dash. One strip went out. Their service dept said they didn't know what this lightin More

by Hurstlm3
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager, Phil Dorger
Dec 22, 2021 -

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 23, 2021 -

Hurstlm3 responded

Your service department was not willing to fix or replae a strip of ambient lighting in my new 2021 Envision. They said they didnt know what it is ??? This is a special feature. Go online and it tells all about new ambient lighting on this car. Im discouraging others about your dealership and service and will continue on social media until you resolve this issue. Lisa Hurst

January 22, 2021

Be careful when you pick your car up from being service!! It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review th More

by tbray42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dewayne
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