Joseph Toyota of Cincinnati - Service Center

At 2,200 miles, my 2007 Toyota Sienna was stinking on the interior and my husband determined it was leaking in the right front. Took it to Joseph Service Dept, they called the next day and said there was no interior and my husband determined it was leaking in the right front. Took it to Joseph Service Dept, they called the next day and said there was no leak. Brought it home, sprayed it w/hose and the interior was wet again. Took it back to Joseph. They subletted the repair out and called to tell me two bad welds were repaired, ready to go. I insisted they replace the carpet because it was stinking. Two weeks later, I went to pick it up and it was a joke. The carpet they put in it was not made for my van and it did not fit at all. A joke. They ordered the correct carpet and 2 weeks later I went to get it again (3rd time). This time the carpet was all wrinkley and puckered, not tucked in well, gaps around moldings. Again, I refused it. My original salesman told me that, to remedy the situation, I would have to take a cut, but I could trade it in for a "new" van. And my van had 2,200 miles on it!What a joke, at my expense. I told them I wanted a new van. They refused. This time, they took apart a brand new van from their lot and switched carpets with mine (pity the person who buys that van). This time, when I picked it up, the carpet fits so-so, but now they have scratched like 15 interior trim pieces in the van, big gouges down the back of both front seats, door trim panels, etc etc. I have went thru Toyotas arbitration process and they basically told me that Toyota took care of the leak and replaced the carpet. Joseph Toyota is the one who messed up my van, not Toyota. Gimme a break! Are they not the Toyota authorized representative??? Terrible experience with Toyota and Joseph that I am still trying to resolve. Never ever again! Buyer beware! More

I went to have the recommended mileage service work done and because the Check Engine light was on. They did not do all the maintenance work that they advertised would be done, and some of the work that the and because the Check Engine light was on. They did not do all the maintenance work that they advertised would be done, and some of the work that they did they didn't do correctly. They completely ignored the Check Engine issue. I complained all the way up to the owner. They refused to give me a refund and they never offered to redo the work that should have been done. They eventually offered to overcharge me to have additional work done related to the Check Engine light and the Trac Off light, which came on after their shoddy maintenance job. More