Joseph Volkswagen of Cincinnati

Ben was awesome! He communicated every step of the process and really helped it go smoothly. Thanks y’all He communicated every step of the process and really helped it go smoothly. Thanks y’all More

Michael is excellent professional with terrific follow through skills. He helped with maturing lease and found successful car purchase. through skills. He helped with maturing lease and found successful car purchase. More

Mike Garrison was so kind and helpful. He was not pushy. He made sure we had a drink and candy. He heard my husband mention he hadn't had breakfast and Mike quickly pulled out an energy ba He was not pushy. He made sure we had a drink and candy. He heard my husband mention he hadn't had breakfast and Mike quickly pulled out an energy bar. THEN, the staff was having pizza and one gentleman heard my 7 year old say that the pizza smelled good. He immediately offered a slice to both of my children. It was incredibly kind. When the car we came to look at didnt meet my expectations, Mike recommended a car that checked all of our boxes. The buying process was the quickest I've experienced yet. We will definitely be back when it's time to replace our other car. More

For a rainy day from the time I entered the dealership the welcoming was great. When I returned to pick up my vehicle (again a rainy day) the customer service along with the friendly staff, I had a great the welcoming was great. When I returned to pick up my vehicle (again a rainy day) the customer service along with the friendly staff, I had a great experience with the VW family. Thank you Michael McFarland for placing me with Mike Garrison to complete my purchase journey. Mike Garrison than you very much for your assistance with making sure all was well during the transition. More

Martin Morris was an outstanding salesmen - very informative and helpful in explaining the Jetta I purchases. informative and helpful in explaining the Jetta I purchases. More

I want to commend the staff at Joseph Volkswagen for being the only place that I trust to work on my car. Whether it's for a routine oil change or more extensive work, I know I am in good hands. The se being the only place that I trust to work on my car. Whether it's for a routine oil change or more extensive work, I know I am in good hands. The service team is timely, dependable, honest and incredibly kind. This is the only place I will take my car to have work done and I always recommend this location for anyone car shopping. And I feel this way because of the incredible staff and team. On Saturday morning, 5.30.2026 I was preparing to leave for a trip to Chicago and hit a pothole, leaving me with a flat tire. While waiting for AAA, I was in a panic and called the service department. I asked to speak to Reggie Foote as he has previously been extremely helpful. He confirmed that they had the tire in stock and assured me that if I could get the car to him by 11:30 AM, he would have a new tire put on my car. My encounter with AAA turned into quite the debacle as it took them several hours to fail at putting the spare on and then towed my car to Joseph Volkswagen. I arrived VERY close to the 11:30 AM cutoff. Reggie and his team agreed to stay past working hours to make sure the new tire was taken care of so I could get on the road. While waiting, manager Steve Gaddis and customer service rep Betty Jean Southall showed me incredible grace and kindness. After hearing about my ordeal, they offered me lunch and something to drink. From sales to service, the team at Joseph Volkswagen is the BEST and I am incredibly grateful to the kindness that they have shown me - every time I step into the building. I hope they know that they are appreciated and valued because they go above and beyond for their customers. More

This was the smoothest vehicle purchase ever, from start to finish. The staff were extremely welcoming and very friendly! to finish. The staff were extremely welcoming and very friendly! More

Ben was wonderful to work with and so was financing , it all went very smoothly! 10/10 recommend Joseph Volkswagen! all went very smoothly! 10/10 recommend Joseph Volkswagen! More

Mr Ryan sales person is very nice guy. He listen coustmer and give good advice. Sales manager also very nice and gentleman. We are very happy to buying vehicles. All staff also very nic He listen coustmer and give good advice. Sales manager also very nice and gentleman. We are very happy to buying vehicles. All staff also very nice, More

We had a great experience working with Mike Garrison and the team. The excellent service and expertise were greatly appreciated. the team. The excellent service and expertise were greatly appreciated. More