Journey Nissan

Could have been a 5 stars if I didn't have to come back a week later on my only day off during the week and spend three hours to have them re-patch a tire that wasn't done correctly. Otherwise, great and fri week later on my only day off during the week and spend three hours to have them re-patch a tire that wasn't done correctly. Otherwise, great and friendly service. Was even given a coupon for my original service. More

Simply they are very honest and courteous. I don't have more to say but the breakdown written on my car.i need accurate explanation. I don't have more to say but the breakdown written on my car.i need accurate explanation. More

The service was not good. I sat by the bay doors for about 10 minutes before they even open the door to let me in for service. No one greeted me. They were rude and disrespect I sat by the bay doors for about 10 minutes before they even open the door to let me in for service. No one greeted me. They were rude and disrespectful. More

Always excellent service in parts and service departments. Courteous and knowledgeable staff always taking great care of us. departments. Courteous and knowledgeable staff always taking great care of us. More

This dealership takes advantage of its customers. This dealership lied to me about my rear break pads saying it had “0mm” pad left. Which I didn’t fully understand because there was no sound coming f This dealership lied to me about my rear break pads saying it had “0mm” pad left. Which I didn’t fully understand because there was no sound coming from it. I also know dealerships charge 4 times the amount. I said no, then I had my dad look at it. We found that there was a lot of pad left. I’m a young woman and this dealership was trying to take advantage of me. I went to the dealership April 12th. More

I love getting my cars serviced at Zeigler of Gurnee! The service is wonderful and prompt. The service is wonderful and prompt. More

Had a great experience with the dealership and especially with Ken Hibbing. He got the car I wanted and made the process so easy for me to purchase a brand new car in over 25 years. I know that if I have a with Ken Hibbing. He got the car I wanted and made the process so easy for me to purchase a brand new car in over 25 years. I know that if I have any questions or if anyone I know is in need of a car I will pass them to Ken. More

Jose is always very polite and professional. Taking his time to explain the process and details of services being provided. Taking his time to explain the process and details of services being provided. More

The salesperson and finance person were great, it was the presentation of the car that didn't meet expectations. Personal papers from the previous owner that included their information like name, address, dr presentation of the car that didn't meet expectations. Personal papers from the previous owner that included their information like name, address, drivers license number were left in the glovebox. The inside of the car needed to be wiped down. There was dust and various white/cream spots on the dash and steering and door. There was silver marker left on the outside windshield and black on the inside windshield. The storage under the platform of the trunk was coated in dog hair. Oil change is needed soon and only has half a tank of gas. Very disappointing to have to do so much cleaning. I've always bought new and decided to buy used because the features I wanted were available on the lot new that day, We were going to try again another time,but there was a used one that had all the things we wanted so we gave it a try. I guess I wrongly assumed the buying the car from the dealer and not a private sale would mean I could still have the new car experience of a well presented car and not someone else's hand me down. I've always had a great service experience at this dealership and wanted to give my car buying business to them. Again, disappointing experience More

Great service as always! Swift and painless and was informed of all necessary information on my car. Swift and painless and was informed of all necessary information on my car. More