Joyce Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Joyce Honda:
At the time of the sale, Mr. Alin Hanja informed me that the dealer would pickup the cost of transferring my current plates onto my new 2009 CRV. I asked him was he sure about that, since I am from another state (PA). He told not to worry about the cost. He proceeded to tell me that the forms required to get the plates and title done were just a formally. I asked him about the cost outlined in the forms and he told me that I should disregard the cost.

When I went to pickup my registration, I was informed that I need to pay the $75.00 fee. I informed the cashier rep that I was told by Mr. Alin Hanja that I would not be charged the fee. After a few exchange of words, the fee was dropped to $32.00. Mr. Alin Hanja looked at me and lied to my face and informed me that we never had any conversation over the registration and plate transfer fees. I escalated the issue to sales manager and this was a total waste of my time. The manager acted like I was bothering him over a $32.00 fee.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Joyce Honda:
I went in to Joyce Honda skeptical as years back I had a "not so pleasant" experience. Long story short I was in the market for an '09 Element EX AWD and had been to a number of Honda dealers in NJ (including Madison Honda & Sussex Honda). I was trading an '07 Dodge vehicle with low miles and it was like new. Privately I could have sold for $17-$18k realistically and multiple Dodge dealers had quoted me $14-$14.5k and told me to hold on to it since they couldn't come down in the prices in addition to the trade.

I am a realistic person so when I am in the market for a car I do my research up front, have the figures that work for me in mind and that's what I present to the dealer. In my experience a good dealer won't lowball you and try and squeeze extra cash out of you, if the deal that you present is realistic, they'll work with you. In this case that is exactly what Joyce Honda did.

They confirmed my $14k-$14.5k estimate on trade AND presented me an offer on the new vehicle BELOW INVOICE. While I understands the 09s will soon be coming off the lot to make room for 2010s, the other dealerships were telling me that they couldn't knock a penny off the MSRP due to a low inventory (no kidding, it's almost 2010 I can't imagine why you would be low on 2009s; who the heck charges a premium because a model year is going out?).

Anyway, once we agreed upon the price it was on to the finance department. I wish I had taken a card as the woman that I worked with was phenominal. I had researched the current rates offered at banks in the area, as well as my credit union and she was able to match the best rate through Honda Finance (VERY convenient, having financed through Honda before I was more than happy to do so again).

Lesson learned here is NOT to judge a dealership by a bad experience. That bad experience more times than not is due to a bad salesperson. I have no doubt that people have had these bad experiences at Joyce, however, my advice to them is to give benefit of the doubt to the other fine people that do this for a living very well and treat their customers with the respect that they deserve.

I will do business with Joyce again based on this experience, they have earned a new customer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Joyce Honda:
I have had a problem with my vehicle and have tried to reach the General Manager, Larry Swanson and he never returns my calls. He ignores me, he seemed so eager to help me once before and now that I bought a car he acts as if I do not exist. The whole dealersip is a joke. Since I was there about an hour I had to use the bathroom. The bathroom had one stall and looked like it was from the 40s. I am very disappointed with this place and will take my business somewhere else. Buyer Beware!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
I just bought a 2008 Honda CRV from Joyce Honda, and I've got very good service and very good offer. Mr. Alin Hanja was very nice and professional. You can trust them. Thank you again, Alin.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
Joyce Honda in Denville, N.J. has some very capable and personable people on its staff -- very competent and accomodating, and in at least one case, a graduate of a top-tier university. This was my first new-car buying experience, so I may have over-prepared by poring through the Consumer Reports' on-line database. But the staff seems to respect diligence on the part of a buyer, and agreed to a price on a sought-after model that was $1,600 under MSRP. It will be helpful to ask for a price quote via Internet, and, if you are financing, to have a prime credit rating. I couldn't have wished for a more gratifying encounter with the world of new cars and the people who sell them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Joyce Honda:
As a single mother of 2 I have time for games! They lured me in with a bogus price and then gave me looks when my poor tired kids where getting cranky after being there for 3 HOURS!!!! But when the salesperson asked me if i could come back with my husband..... I just walked out!!!! NEVER AGAIN!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Joyce Honda:
Price was right when I bought a new 2005 CRV. However, part of the sales pitch was that a loaner car would be available when we needed service. We have had a recurring problem with brake lights coming on, and this time when I called to schedule service they said they now only offer rentals rather than loaners. To their credit, they made an exception for me but loaner cars are not available on short notice, so I would have to drive with a possible brake problem for a week.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Joyce Honda:
Okay, now I'm sold on this dealer. Bought my Accord back in November and felt a slight vibration when hiting the brakes at a high speed. Took the car back after it had about 1k miles and I was told that it could be normal since the car was new. Took the car back this past weekend at 9k miles. The Director of Parts and Service, John, went out for a test drive and immediately noticed something wrong. He asked if I could leave the car for a few hours and he would kindly provide me with a loaner, mind you, I had made no appointment, simply walked in on a Saturday morning for a quick road test with a technician. Joyce provided me with a new Accord loaner and had the problem fixed later in the afternoon. Kathleen in Service was a pleasure to deal with. She thourougly explained the problem and Joyce replaced both front brake pads. My past experiences with dealers have been a nightmare, thank you Joyce Honda for making it such a pleasurable one!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
Bought my first Accord EX V6, previously owned an Infiniti G20. Loved Joyce's professional and great attitude. Tom was great in all ways, very accomodating, let me take the car out twice before making the final purchase. I would recommend this dealer to anyone!

Thanks Tom!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
Sales knew we were a business local to them on Route 10. During an extremely busy time they did not pressure us, did not talk down to us, just gave us the straight facts of the sale. Bought for only $100 over invoice and treated us like they were happy to do it. Several other people in my neighborhood have bought here as well.<br><br>No complaints at all about buying the car. Just wouldn't get it serviced here.

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