Joyce Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Joyce Honda:
Well I bought my car a few months ago from the internet department and was realyl excited. I drove alot of miles and it was time for my first service of 5,000 miles. I came in and dealt with the service manager because they were so busy. He was great and this made my experience at Joyce Honda even better. A great sales department and great service department. If you are buying a car deal with Alin and Stan. If you are coming in for service, deal with Aron. You will be happy that you did.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
I just bought a 2008 Honda CRV from Joyce Honda, and I've got very good service and very good offer. Mr. Alin Hanja was very nice and professional. You can trust them. Thank you again, Alin.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
This dealership is great. I sent in an internet request and got a response within an hour. They were very timely and professional. I dealt with Stan Sher (internet sales director) and he helped worked with me to get me a great deal. For the first time ever I did not feel like I had to pull teethe to get a great deal. If anyone is looking for a great deal and a great experience I would suggest that you contact Stan Sher who is the internet director at Joyce Honda.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
Joyce Honda in Denville, N.J. has some very capable and personable people on its staff -- very competent and accomodating, and in at least one case, a graduate of a top-tier university. This was my first new-car buying experience, so I may have over-prepared by poring through the Consumer Reports' on-line database. But the staff seems to respect diligence on the part of a buyer, and agreed to a price on a sought-after model that was $1,600 under MSRP. It will be helpful to ask for a price quote via Internet, and, if you are financing, to have a prime credit rating. I couldn't have wished for a more gratifying encounter with the world of new cars and the people who sell them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Joyce Honda:
As a single mother of 2 I have time for games! They lured me in with a bogus price and then gave me looks when my poor tired kids where getting cranky after being there for 3 HOURS!!!! But when the salesperson asked me if i could come back with my husband..... I just walked out!!!! NEVER AGAIN!!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Joyce Honda:
Okay, now I'm sold on this dealer. Bought my Accord back in November and felt a slight vibration when hiting the brakes at a high speed. Took the car back after it had about 1k miles and I was told that it could be normal since the car was new. Took the car back this past weekend at 9k miles. The Director of Parts and Service, John, went out for a test drive and immediately noticed something wrong. He asked if I could leave the car for a few hours and he would kindly provide me with a loaner, mind you, I had made no appointment, simply walked in on a Saturday morning for a quick road test with a technician. Joyce provided me with a new Accord loaner and had the problem fixed later in the afternoon. Kathleen in Service was a pleasure to deal with. She thourougly explained the problem and Joyce replaced both front brake pads. My past experiences with dealers have been a nightmare, thank you Joyce Honda for making it such a pleasurable one!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
Bought my first Accord EX V6, previously owned an Infiniti G20. Loved Joyce's professional and great attitude. Tom was great in all ways, very accomodating, let me take the car out twice before making the final purchase. I would recommend this dealer to anyone!

Thanks Tom!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
Sales knew we were a business local to them on Route 10. During an extremely busy time they did not pressure us, did not talk down to us, just gave us the straight facts of the sale. Bought for only $100 over invoice and treated us like they were happy to do it. Several other people in my neighborhood have bought here as well.<br><br>No complaints at all about buying the car. Just wouldn't get it serviced here.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Joyce Honda:
I recently purchased a 2004 Honda , Model Accord, EX,V6 from Joyce Honda in Denville,N.J . I purchased the car through Matthew Wicksnes(Sales Representative) and Joe San Roman (Sales Manager). They were both very professional and friendly. I would highly recommend buying a vehicle from Joyce Honda. I am presently in the process of buying a second vehicle from them.This time I'm buying a 2004 Honda ,Model CRV ,EX.<br>If anyone is looking to buy a new car at a very reasonable price Joyce Honda is the place to buy it.Make sure you take advantage of the professionalism provided by both Matt and Joe. I know you won't be disappointed!<br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of Joyce Honda:
Service department and parts department are disorganized and unreliable! Do not trust this dealership!!! I lost over 700 dollars to them for a problem that took over 4 months to resolve. The parts department had ordered the wrong part twice (set of rims for wrongs side of car - Honda Prelude 99). The first set were ordered and installed on my vehicle - I noticed that the direction of spokes was incorrect and notified them, my car looked ridiculous. They could not revert back to my old wheels because they had discarded them. <br><br>I was told that they would order another set to correct the issue and that there would be no charge because it was their error. Weeks and months passed - I request them to check on my order numerous times- I was patient - their response was that their parts department had a high turnover and the request for re-order was lost. I called them several times and finally the second set arrived. Upon inspection these were the wrong wheels again!!!!! This time I called American Honda customer service to offer protection against their incompetence. Two weeks later I finally had the wheels - only to my surprise they charged me for their error - 750 dollars. Of course the service manager did not honor the original statement and explained that service assoc. that dealt with my case was 'no longer' with them - he went on to pursue other employment; this service assoc. originally made the statement that there would be no charge! <br><br><br>I have also lost another 20 dollars to them for a license plate holder (for front bumpter) that I ordered and paid for (over 4 months ago) but which they never produced!!!!

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