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Joyce Honda

Joyce Honda

3166 Rt.10 West
Denville, New Jersey 07834


Sales: (973) 361-3000
Service: (973) 361-1396
Parts: (973) 361-7982

Joyce Honda
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.7
  • Pricing:

    4.5

24-Month Rating

based on 110 reviews

4.7

4.7 out of 5

127 lifetime reviews

Joyce Honda

Most Reviewed Employees

  • Diana ArtesonaDiana Artesona
    Pre-owned Sales Consultant
    23 reviews
  • Matt CampbellMatt Campbell
    Pre-owned Sales Consultant
    11 reviews
  • Omar QawasmiOmar Qawasmi
    Pre-owned Sales Consultant
    10 reviews
  • Luis BerrioLuis Berrio
    Pre-owned Sales Consultant
    7 reviews
  • Mark YagerMark Yager
    Pre-owned Sales Consultant
    6 reviews
  • Bill LallyBill Lally
    Pre-Owned Sales Consultant
    5 reviews
  • Matt WicksnessMatt Wicksness
    New Vehicle Sales & Leasing Consultant
    5 reviews
  • Bob WindschBob Windsch
    Pre-Owned Sales Manger
    4 reviews
  • Dave McGrathDave McGrath
    Pre-owned Vehicle Sales Consultant
    3 reviews
  • Eric ThalerEric Thaler
    Service Advisor
    2 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Joyce Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Joyce Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Joyce Honda

Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: 8:00 AM - 4:00 PM


Parts

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 8:00 AM - 4:00 PM


Our Amenities

Drive-In Service Customer Lounge Area
Express Service Children's Play Room
After Hours Drop-Off Cable TV
Free Shuttle Service Free Coffee
Free Loaner Cars

DAVE096
5/17/2013 7:48:00 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Abiana Catalina
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    N/A
  • Overall Score:

    4.3

My Review Of Joyce Honda:

I've been to this dealership a few times over the years and I can't say that all of my earlier trips were particularly enjoyable experiences. Last month, after several years away, I stopped by Joyce Honda to purchase a used car and was greeted on the lot by salesperson Abiana. She was friendly and very determined to sell a car to me. I noticed right off that she listened well and really made an effort to meets my car needs as far as model, age, and price range. I have to say that Abiana was very good and did not come across like she was just trying to make a sale. Instead, she created a relaxed, professional environment where is was enjoyable to make a deal. The feeling that I was treated fairly and with respect will bring me back to this dealer again the next time I am looking for a car.

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phightins8008
5/9/2013 7:17:20 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erick Escobar
Tim
Isabel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Joyce Honda:

I saw a certified Honda Pilot on Auto Trader at two different NJ Honda Dealers that I liked. I drove 2.5 hours to Joyce Honda 1st to look at one, then I was going to drive 1.25 hours to look at another. I contacted Eric before I left to make sure that the Pilot was still there. I told him that I was a bit hurried and asked if he could have it ready for me to check out and take for a test drive. He told me "no problem" and was ready when I got there. I liked the SUV very much and told him that I had to rush if I was going to make it to the second Honda dealer before they closed. He took me in to see Tim before I left. I told Tim how I was in a big hurry and how I was looking at one other Pilot and would make my decision that day then return to purchase the vehicle on Tuesday. Tim then said to me "I am going to make you a deal that keeps you from walking out that door". He made me a very good offer. I asked about a couple of minor flaws with the SUV. He told me that they would take care of them. I rushed out the door was on my way to the other dealership. I got 5 miles down the road and started thinking. The other Pilot I was going to see was $1,000 more then the original price and had 13,000 miles less. Now, after Tim's offer the Joyce Honda was $2,700 less. I just turned around and went back to Joyce Honda. I did the paper work and purchased the car. Isabel got me the financing and the deal was seamless! I returned on Tuesday to pick up my Pilot. They had taken care of the two small issues on Monday and everything was good to go. This was worth the drive from Exton PA. Everyone at Joyce Honda was friendly and professional. I will be purchasing another Honda Pilot in the near future and I will be calling Joyce Honda.

Thank you Erick, Tim and Isabel,

Frank Ent

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JBauer__
4/29/2013 10:56:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James BarnesJames Barnes
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Joyce Honda:

Jim was a great salesman; he took the time to pick me up at my house the day my car was ready. At the dealership we did the rest of the paperwork, he showed me my new car and off I went. It could not have been any easier and I love the car...

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Maricelly
4/24/2013 10:58:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Abiana Catalina
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Joyce Honda:

This was our first visit to Joyce. It was a great experience, from the moment we walked in everyone was very friendly. Abiana was very professional and attentive, I really do not like the whole sales person experience, but unlike other dealerships, this more like dealing with family. I love my "new" car!!

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nate_panza
4/18/2013 5:13:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
jose dios
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Joyce Honda:

I started my car search because my car was in an accident. when i started working with Jose he was extremely helpful and gave me everything i needed to make a smart decision. i wrote this review because ive shopped at other dealerships and they were always over-bearing and seemed only concerned about making money and not my needs, Jose was a great salesman and i would love to work with him in the future.

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ttrack
4/17/2013 5:27:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jack Stewart
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Joyce Honda:

I just completed my third lease experience with Joyce Honda and its salesman Jack Stewart. Jack has been extremely helpful, courteous, and knowledgeable, and he has made leasing a simple, straightforward process. All of the Joyce Honda staff are very professional and I would highly recommend this dealership and Mr. Stewart when looking to lease (or buy) a Honda.

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Jaitermom
4/13/2013 12:19:58 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill LallyBill Lally
Eric ThalerEric Thaler
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Joyce Honda:

Bill is an honest, friendly salesman who makes it easy to buy a car. Eric went out of his way to make sure I was taken cared for when I brought my car in for minor fixes. I HIGHLY recommend Joyce Honda!

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chris1113
4/11/2013 7:17:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave McGrathDave McGrath
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Joyce Honda:

we had been to many dealers prior to going to Joyce Honda and it was a night mare, We walk out angry, disappointed and discussed. We almost gave up and I saw a car on the Website we liked. I made an offer, Dave called me back and the minute we got to Joyce Honda our experience was totally different. Dave was pleasant, made us feel comfortable and made purchasing a vehicle so enjoyable. I well never go anywhere else.

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mcnsch
4/5/2013 10:46:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mario DilorioMario Dilorio
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Joyce Honda:

Mario Dilorio was the main reason I purchased my car through Joyce Honda. I dislike the new car buying experience and have no problem walking out of a showroom if I don't like the salesperson, even if it means being inconvenienced by driving far away to another dealer with the same brand or even switching to a different brand. From the moment we met Mario, he was just the right combination of friendliness, professional and trustworthiness. We didn't feel pressured to buy a vehicle, and Mario gave us all the information we needed to make a decision up front. I kept waiting to be hit with hidden fees, issues with my trade-in or other suprises, but there weren't any. I would definitely recommend Mario! The person who handled the business end of the sale was also friendly, professional and easy to work with, sorry I can't remember his name. Two other advantages for using Joyce Honda. They have many vehicles in stock so there are many to choose from so the purchase can be made quickly, and because of the volume, prices are very competitive.

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KellyS1986
4/3/2013 10:16:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry
Mario
and Oscar
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Joyce Honda:

My experience with Joyce Honda was an amazing one! I received my first car from them in 2011 and recently traded it in for a 2013. Each time I walk into Joyce the staff is inviting, friendly, and positive. They work well with their customers and want to get to know you. I never felt like I was just a sale to them...my safety and budget they worked well with and even worked along side me with a small bump I had in my credit score that I had resolved months before. Joyce Honda is a place I would recommend to anyone. They treat you as a person and most importantly a family member! Thanks Joyce Honda for an amazing continued experience! :)

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