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Julio Jones Kia - Service Center

Tuscaloosa, AL

4.7
26 Reviews

26 Reviews of Julio Jones Kia - Service Center

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July 25, 2025

Love my car it the best car I every had best of the best ..h More

by MERIAJDM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayquan Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Julio Jones Kia responded

We’re so happy to hear you’re loving your car! It means a lot to know it's the best you’ve ever had. Thank you for choosing Julio Jones Kia—we’re honored to be part of your journey!

July 22, 2025

People there were nice. Chase Barber was very helpful and helped us decide which vehicle would suit us best More

by KELLIEMCDONALD63
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rayquan Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Barber
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Jul 22, 2025 -

Julio Jones Kia responded

Thank you so much for the kind words! We're glad to hear you had a great experience with our team. Chase Barber is fantastic, and we're happy he was able to help you find the vehicle that best suits your needs. If you have any questions down the road, don’t hesitate to reach out—we're always here to help!

July 18, 2025

As always Cortney was the best and very informative and honest. The world needs more of Cortney. More

by llcoold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Julio Jones Kia responded

Thank you so much for the kind words! We’re lucky to have Cortney on our team—his honesty, knowledge, and dedication truly make a difference. We couldn’t agree more—the world does need more people like him! We appreciate your continued support and look forward to seeing you again!

July 03, 2025

Very friendly and care. Neat restroom and good snacks. Listen to customers. Lobby is nice More

by Marjorette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Julio Jones Kia responded

Thank you so much for your kind words! We're glad you felt welcomed and cared for during your visit. We take pride in keeping our lobby and restrooms clean and comfortable, and it's great to hear you enjoyed the snacks too. Listening to our customers is a top priority, and we're happy to know you felt heard and valued. We appreciate your support and look forward to seeing you again soon!

July 03, 2025

The employees were courteous and professional. The work was done quickly. They answered my questions. More

by broronmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Julio Jones Kia responded

Thank you for your thoughtful review! We're so glad to hear that our team was courteous, professional, and able to get the work done quickly for you. It's also great to know your questions were answered—we always aim to provide clear, helpful service. We appreciate your support and hope to serve you again in the future!

July 03, 2025

the spoke with kindness introduce themselves, and ask what i needed i didn’t have to want long in line for help,he took my key and someone came drove my car to change my oil More

by b.mwilliams1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McPherson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Julio Jones Kia responded

Thank you so much for taking the time to leave us this kind review! We're thrilled to hear that you had a smooth and welcoming experience. It's great to know our team greeted you kindly, got you taken care of quickly, and made sure your oil change was handled efficiently. We truly appreciate your support and look forward to seeing you again next time!

July 03, 2025

Went in for tires, balance, alignment, brakes. I believe the balance is off. I returned to dealership and Courtney promptly got next available tech to recheck my car, and not seeing any immediate More

by JasonM_Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Julio Jones Kia responded

Thank you for your feedback and for bringing your vehicle to us. We appreciate you giving our service team, including Courtney, the opportunity to take another look. We're sorry to hear you're still experiencing concerns with the balance — your satisfaction and safety are very important to us. Please don’t hesitate to reach back out so we can further diagnose the issue and make things right. We're here to help and will do everything we can to ensure your vehicle is performing at its best.

June 30, 2025

Great place clean very respectful workers fast past and no long time wait… thanks Jas More

by jasminecarpenter1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Mordecai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larrian Tutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna Braselton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lane Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayquan Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ayers, Brian Drawhorn
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Jul 01, 2025 -

Julio Jones Kia responded

Thank you so much for the great review! We’re glad to hear you had a positive experience with our respectful team and quick service. We’ll be sure to pass your thanks along to the team! If there’s anything else you need, we’re always here to help.

June 30, 2025

The service was excellent and the employees were very helpful and communicated very nicely appreciate More

by MITCHELL22LATASHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Julio Jones Kia responded

Thank you for your kind words! We're so glad to hear you had an excellent experience and that our team was helpful and communicative throughout. We truly appreciate your support and look forward to serving you again in the future!

June 25, 2025

Service center was courteous and helpful with warranty repair. The communication throughout the process could be better. I always had to reach out for updates, except when it was received and ready for More

by Robert B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortney Ware
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Julio Jones Kia responded

Thank you for taking the time to share your experience. We're glad to hear our service center was courteous and helpful with your warranty repair. We do apologize for the communication issues you experienced during the process—that’s something we take seriously and are working to improve. Your feedback is truly appreciated and helps us serve our customers better. If there's anything else we can assist you with, please don’t hesitate to reach out.

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