Kaiser Buick-GMC Truck

Review of Keiser Buick & GMC in DeLand, FL** I purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my tru purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my truck developed **major issues**, and my experience with **Keiser Buick & GMC in DeLand, FL** has been extremely frustrating. 🚨 **Engine Warning & Diagnosis** After experiencing performance issues, my **Banks iDash monitor** identified multiple error codes: - **P0476 & P049B** – Related to **Exhaust Back Pressure Valve problems**, known to affect emissions systems in GMC trucks. - **P0340 & P0341** – Indicating **Camshaft Position Sensor malfunctions**, which directly impacted performance and put the truck into **limp mode (55 MPH limit)**. 🔹 **Lack of Communication** – My truck has been in their service department with **no updates** on its status. Calls go unanswered, and transparency is nonexistent. 🔹 **No Loaner Vehicles** – Despite selling high-end GMC vehicles, they offer **no courtesy loaners** or rental accommodations, leaving customers stranded. 🔹 **Severe Staff Shortages** – The **service manager, Mike**, admitted they **don’t have enough diesel mechanics**, causing extended wait times. Many customers are affected, yet the dealership fails to provide honest timelines. 🔹 **Unacceptable Service Standards** – GMC trucks come at a **premium price**, yet the dealership fails to provide the **basic service and support** expected from a reputable brand. ⚠️ **If you're considering service at Keiser Buick & GMC, beware of long delays, poor communication, and lack of customer accommodations**. Customers deserve **honesty and efficiency**, and this dealership falls short. More

Review of Keiser Buick & GMC in DeLand, FL** I purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my tru purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my truck developed **major issues**, and my experience with **Keiser Buick & GMC in DeLand, FL** has been extremely frustrating. 🚨 **Engine Warning & Diagnosis** After experiencing performance issues, my **Banks iDash monitor** identified multiple error codes: - **P0476 & P049B** – Related to **Exhaust Back Pressure Valve problems**, known to affect emissions systems in GMC trucks. - **P0340 & P0341** – Indicating **Camshaft Position Sensor malfunctions**, which directly impacted performance and put the truck into **limp mode (55 MPH limit)**. 🔹 **Lack of Communication** – My truck has been in their service department with **no updates** on its status. Calls go unanswered, and transparency is nonexistent. 🔹 **No Loaner Vehicles** – Despite selling high-end GMC vehicles, they offer **no courtesy loaners** or rental accommodations, leaving customers stranded. 🔹 **Severe Staff Shortages** – The **service manager, Mike**, admitted they **don’t have enough diesel mechanics**, causing extended wait times. Many customers are affected, yet the dealership fails to provide honest timelines. 🔹 **Unacceptable Service Standards** – GMC trucks come at a **premium price**, yet the dealership fails to provide the **basic service and support** expected from a reputable brand. ⚠️ **If you're considering service at Keiser Buick & GMC, beware of long delays, poor communication, and lack of customer accommodations**. Customers deserve **honesty and efficiency**, and this dealership falls short. More

Responsive employees, kept me informed of issues. Efficient in resolution. Michael listened to my concerns. Found the most cost effective solutions. Professional manner and kind. Matt kept me inform Efficient in resolution. Michael listened to my concerns. Found the most cost effective solutions. Professional manner and kind. Matt kept me informed too, always returning calls. I'll be back for recommended service, as well as the unexpected. More

Serice department has gone down hill, they are not willing to work with you on your needs. willing to work with you on your needs. More

Chris was extremely helpful with purchase. Took care of many things in advance to streamline purchase. He even drove to deliver something to me that I had left in my trade in. Doug was very fr Took care of many things in advance to streamline purchase. He even drove to deliver something to me that I had left in my trade in. Doug was very friendly and helpful with paperwork. Great team! More

First of all, I am sorry this is late. Secondly, I am a “mature“ female, who unfortunately has had to assume many responsibilities – one of them taking care of the car! Having the oil chan Secondly, I am a “mature“ female, who unfortunately has had to assume many responsibilities – one of them taking care of the car! Having the oil changed took an hour and a half, All the personnel that I dealt with were very caring, accommodating, and responsible. That meant a lot to me. On the lighter side, when I was almost home, I realized that the line on the oil gauge was in the center, I thought it should be all the way over to the right like it is when you fill up a tank of gas! I called my daughter to ask her about it; after she got done laughing, she explained it to me. I have a lot to learn . . . but not that much time in which to learn it . . . lol More

I bought a brand new heavy duty pickup from Kaiser. Spent 65k. After a few months, A/C blew hot air. Called Service. Said it would be a week for an appointment. Brought the truck in at 8 AM right on sc Spent 65k. After a few months, A/C blew hot air. Called Service. Said it would be a week for an appointment. Brought the truck in at 8 AM right on schedule. At noon they called and said they were too busy to look at it and come get the truck. I will never do business with these people again. More

Good, friendly service department and good sales staff. People are easy to deal with. Thanks People are easy to deal with. Thanks More

I saw the car online but I wanted. I came in and spoke with Roy drove the car and bought it. Very pleasant experience very nice car. I came in and spoke with Roy drove the car and bought it. Very pleasant experience very nice car. More

Emailed about a truck, salesman didn't read the email sent info on a Yukon instead of the Sierra truck. Setup appointment to purchase only to drive there and find out 2 1/2 hrs. prior to appointment they sent info on a Yukon instead of the Sierra truck. Setup appointment to purchase only to drive there and find out 2 1/2 hrs. prior to appointment they had a contract on the truck. No courtesy call that it was sold till after showing up. Would not recommend this dealer to anyone. As an old employee of a gm dealer, we never did business like this. Very poor customer service. And find out there was no contract on this at the time we arrived. Pathetic business practice. More